[Remote] Account Supervisor, Social Media Strategy & Community Management

Note: The job is a remote job and is open to candidates in USA. TruePoint Communications is hiring an Account Supervisor to lead social media strategy and community management for high-profile client accounts. The role oversees a team of Community Managers and directs real-time engagement, reputation response, content planning, audience interaction, and client-facing strategy.

Responsibilities

• Lead the strategic development and day-to-day execution of community management across high-profile client accounts, ensuring both proactive and reactive engagement strategies are aligned with brand goals
• Design and implement scalable content and engagement frameworks that elevate brand presence, spark conversation, and build community across platforms
• Manage a team of Community Managers, overseeing tone, timing, and execution to maintain consistency, quality, and strategic relevance
• Monitor cultural trends, platform shifts, and audience behavior in real time, adapting strategy and creative accordingly
• Collaborate with creative, strategy, and analytics teams to inform content calendars, optimize messaging, and deliver insights rooted in performance metrics
• Own escalation protocols, social response matrices, and playbook development for brand-safe, on-voice communication
• Act as a client-facing strategic lead, guiding platform approach, advising on reputation management, and delivering thoughtful reporting that ties engagement to business objectives
• Leverage enterprise tools like Sprinklr, Sprout, and Khoros to drive publishing, listening, engagement, and reporting at scale

Skills

• 6+ years of professional experience in social media, community management, or digital strategy
• 2+ years of current team leadership or supervisory experience managing high-performing teams
• Proven ability to build engagement strategies for well-known brands
• Excellent writing, editing, and communication skills
• Sprinklr is required
• Candidates must reside in *TX, AL, AZ, FL, GA, KY, MI, MO, NC, TN, or RI.*
• Strong background in social content development or content strategy
• Sprout is a plus
• Bachelor's degree
• Agency or brand-side experience

Benefits

• Full-time remote position (must reside in TX, AL, AZ, FL, GA, KY, MI, MO, NC, TN, or RI).

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