[Remote] AI Technology Support Engineer/Analyst

Note: The job is a remote job and is open to candidates in USA. Amentum is seeking an AI Technology Support Engineer/Analyst to provide technical support for AI products and services. The role troubleshoots complex AI-related issues, collaborates with engineering and data science teams to improve system performance, and supports clients and internal teams through documentation and training.

Responsibilities

• Provide technical support for AI products and services, addressing client inquiries, troubleshooting issues, and offering resolutions in a timely and efficient manner
• Diagnose and resolve complex technical problems related to AI algorithms, model deployment, data processing, and system integration
• Collaborate with product development, engineering, and data science teams to identify and implement solutions for improving AI system performance and functionality
• Conduct thorough analysis of technical issues, document findings, and communicate solutions to internal teams and clients
• Develop and maintain comprehensive technical documentation, including user guides, troubleshooting manuals, and FAQs
• Offer training and guidance to clients and internal teams on the utilization and optimization of AI technologies
• Stay up-to-date with emerging trends and advancements in AI and related technologies to provide informed support and recommendations
• Participate in the continuous improvement of support processes and tools to enhance efficiency and customer satisfaction

Skills

• Highly skilled and motivated
• Strong technical background in AI technologies
• Exceptional problem-solving abilities
• A passion for providing top-tier technical support
• Strong understanding of machine learning algorithms, natural language processing, data analysis, and AI model deployment
• Proficiency in programming languages such as Python, R, Java, or similar
• Knowledge of data preprocessing, data visualization, and data manipulation techniques
• Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud) and containerization technologies (e.g., Docker, Kubernetes)
• Excellent analytical and problem-solving skills with a proactive approach to identifying solutions
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences
• Ability to work independently and as part of a collaborative team in a fast-paced environment
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
• Typically Three years of experience in a technical support or engineering role, with a focus on AI technologies and related domains
• Experience with AI frameworks and libraries such as TensorFlow, PyTorch, scikit-learn, Keras, etc
• A Master's degree is a plus
• Certifications in AI/ML or related technologies are desirable
• Hands-on experience with deploying AI models in a production environment
• Knowledge of API integration and microservices architecture
• Experience with version control tools (e.g., Git)
• Familiarity with database technologies (SQL and NoSQL)
• Prior experience in a customer-facing technical support role

Benefits

• Health, dental, and vision insurance (benefits may vary based on employment type, location, and applicable agreements).
• Paid time off and holidays (benefits may vary based on employment type, location, and applicable agreements).
• Retirement benefits, including 401(k) matching (benefits may vary based on employment type, location, and applicable agreements).
• Educational reimbursement (benefits may vary based on employment type, location, and applicable agreements).
• Parental leave (benefits may vary based on employment type, location, and applicable agreements).
• Employee stock purchase plan (benefits may vary based on employment type, location, and applicable agreements).
• Tax-saving options (benefits may vary based on employment type, location, and applicable agreements).
• Disability and life insurance (benefits may vary based on employment type, location, and applicable agreements).
• Pet insurance (benefits may vary based on employment type, location, and applicable agreements).
• Remote work

Company Overview

Company H1B Sponsorship