[Remote] Associate Clinical Specialist, Pain Interventions - Tallahassee, FL / Southwest Georgia

Note: The job is a remote job and is open to candidates in USA. Medtronic is hiring an Associate Clinical Specialist to support neuromodulation pain, targeted drug delivery, and interventional therapies across its assigned territory. The role provides clinical coverage, troubleshooting, patient and clinician education, customer service, and basic market development support.

Responsibilities

• Represents Medtronic during surgical procedures by ensuring all necessary equipment and products required are available, providing technical support and device selection, and performing programming and testing of all device systems
• Manages patients through all phases of the clinical process as well as educate them on the features and benefits of Medtronic products
• Provides clinical support in surgeries, re-programmings, trouble-shooting and follow ups in hospitals and clinics
• Responds promptly and appropriately to technical inquiries by customers, patients, and colleagues
• Maintains a working knowledge of competitive products
• Educates and trains physicians, hospital personnel and office staff on products and therapies. This is expected by, but not limited to, coordinating one on one teaching sessions, formal in-services, education programs, seminars and/or outside symposia (based off quarterly Plan of Action as directed by Leadership)
• Assists Management and Sales Training department in education/training of new employees in the district
• Complies with required event reporting and documentation utilizing Medtronic technology tools
• Accountable for placing orders with customer service for pending purchase orders and product replacement
• Expected to work with materials management to collect POs for cases covered within the territory/district
• Responsible for managing inventory provided for case coverage, including: timely transactions when product is used, sold or transferred, maintaining a required level of cycle count accuracy, executing product retrievals as instructed, turning over inventory in a reasonable time frame, not implanting expired product or product that is on hold
• Contributes to the achievement of quarterly goals associated with specific initiatives at the district, regional and/or national level
• Partners with sales representatives to achieve business goals set forth within the territory/district and documents quarterly activities utilizing provided business tool(s)
• Visits accounts to replenish literature and establishes/maintains relationships with office staff
• Effectively utilizes Excel, a mobile phone, an IPAD, a laptop, and/or a Samsung tablet regularly
• Manages business expenses and budget effectively and in given timeframe
• Ensures personal understanding of all quality policy/system items that are personally applicable
• Completes all new hire therapy trainings as directed by medical education
• Ability to be flexible with schedule while working and/or attending clinical events, possibly outside of normal business hours to include weekends and after hours and at the discretion of Clinical Specialist Manager
• Travels to cover district cases as needed in the district, and occasionally to other districts at the discretion of Clinical Manager

Skills

• A High School Diploma or GED with a minimum 4 years of clinical OR medical sales experience; OR An Associate Degree with a minimum 2 years of clinical or medical sales experience; OR A Bachelor's degree
• Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment
• Bachelor's degree in a health care related field
• Registered nurse or HCP with experience in a sterile environment
• Clinical experience with implantable neurological products and patient care
• Experience in servicing medical personnel on product use
• Experience with a medical device or pharmaceutical company, and clinical experience in a specialty area: neurology, neurosurgery, orthopedic, operating room, pain management, or home health care
• Understanding of basic reimbursement and healthcare environment

Benefits

• Sales Incentive Plan (SIP), with the opportunity to earn significant incentive compensation for achieving or exceeding your goals.
• For regular employees who work 20+ hours per week: health, dental and vision insurance; Health Savings Account; Healthcare Flexible Spending Account; life insurance; long-term disability leave; dependent daycare spending account; tuition assistance/reimbursement; and Simple Steps (global well-being program).
• For all regular employees: incentive plans; 401(k) plan plus employer contribution and match; short-term disability; paid time off; paid holidays; Employee Stock Purchase Plan; Employee Assistance Program; Non-qualified Retirement Plan Supplement (subject to IRS earning minimums); and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).
• Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan.

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