[Remote] Account Manager, Digital Marketing

Note: The job is a remote job and is open to candidates in USA. BizIQ provides digital marketing solutions for small businesses. The Account Manager, Digital Marketing serves as the primary client contact, manages relationships and campaign performance, and coordinates with internal teams to support client goals, retention, and growth.

Responsibilities

• Serve as the primary point of contact for digital marketing clients, managing their accounts, building strong relationships, and understanding their business goals
• Maintain regular communication with clients through calls, emails, and meetings to provide campaign updates, gather feedback, and ensure customer satisfaction
• Drive client retention and revenue growth by demonstrating the value of marketing services, proactively addressing customer needs, and identifying opportunities for account growth
• Monitor and analyze digital marketing campaign performance, including website traffic, engagement, and conversions, to recommend improvements and optimize results
• Manage client requests, account updates, and ongoing tasks while coordinating with internal teams to resolve issues and ensure timely delivery of services
• Collaborate with internal teams to support successful campaign execution, share knowledge, assist new team members, and stay informed on digital marketing trends and best practices
• Effectively participate in meetings and presentations using tools such as PowerPoint or Google Slides, while maintaining a professional presence on camera
• Participate in special projects or cross-functional initiatives that support team goals, operational improvements, or strategic company objectives

Skills

• Strong account management skills
• A solid understanding of SEO, local SEO best practices, PPC, social media, and local search ranking factors
• Strong communication, problem-solving, and account management skills
• Strong understanding of digital marketing strategies, including SEO, local SEO best practices, PPC, social media, and local search ranking factors
• Ability to develop strategic marketing plans aligned with small business clients' goals, establishing measurable objectives and KPIs to drive results
• Excellent verbal communication and presentation skills, with the ability to simplify complex marketing concepts, lead client discussions, and manage expectations effectively
• Exceptional project management and organizational skills, with the ability to coordinate cross-functional teams, manage competing priorities, and ensure timely execution of marketing campaigns
• Proven ability to drive client satisfaction and retention through proactive account management, performance optimization, effective negotiation, and identifying upselling and cross-selling opportunities
• Proficient in Google Workspace (Gmail, Google Docs, Sheets, Calendar, and Meet)
• Proficient understanding of AI tools and their practical applications in improving productivity and efficiency
• Demonstrates curiosity and enthusiasm for AI advancements and their potential impact on the workplace
• 3+ years of client-facing experience
• Strong track record of achieving retention, upsells, and growth targets that lead to driving additional business
• Strong knowledge of digital marketing practices
• Proficiency in Google Analytics and Google Ads
• 3+ years of client-facing experience, preferably in a high-volume account management or customer success role
• Digital marketing experience
• Bachelor's degree in business, marketing, or a related field

Benefits

• Four medical plans (with Company HSA Contribution), MetLife dental plans, vision plan, life insurance, disability insurance and more
• 15 days of PTO accrued annually, 6 paid holidays, plus 4 floating holidays
• 401K
• Inclusive and supportive parental leave policy
• BizBucks peer-to-peer recognition rewards program, with weekly prizes including Amazon gift cards or other prizes
• A fun, energetic workplace with a supportive atmosphere
• Remote work

Company Overview