Remote Associate Customer Success Engineer – Championing Data Integrity, Adoption, and ROI for brighthush’s AI‑Ready CRM Platform

Welcome to brighthush: Where Data Meets Delight

At brighthush, we’re rewriting the narrative around customer data. Our mission is simple yet transformative: make working with data easy, fun, and not scary. Since our founding in 2016, we’ve grown from a nimble startup to a vibrant team of 11‑50 professionals who are passionate about turning raw, messy data into a trusted, governed layer that powers AI, analytics, and sales strategies. We empower businesses to cleanse, organize, and continuously update their data across any CRM ecosystem—whether they’re using a single platform or a hybrid mix. If you thrive in a fast‑moving SaaS environment and love turning complex data challenges into simple, actionable solutions, brighthush is the place for you.

Role Overview: Your Impact as a Remote Associate Customer Success Engineer

As a Remote Associate Customer Success Engineer at brighthush, you will be the trusted advisor for a portfolio of customers throughout their entire lifecycle—from onboarding and adoption to renewal and expansion. You’ll own the end‑to‑end customer experience, ensuring that each client fully realizes the value of our data‑integrity platform and becomes a long‑term advocate for brighthush.

What You’ll Do

• Drive Adoption: Guide customers from one‑off data clean‑ups to full‑scale, governed data layers that support AI and analytics initiatives.
• Optimize Usage: Review workflows, identify inefficiencies, and recommend best‑practice improvements that elevate data reliability and operational efficiency.
• Configuration Review & Issue Escalation: Perform thorough reviews of customer configurations, flag potential pitfalls early, and elevate complex scenarios for deeper review.
• Knowledge Sharing & Community Building: Document and disseminate best practices, case studies, and success stories across the brighthush community.
• Value Communication: Translate technical improvements into business value, preparing concise, data‑driven summaries that demonstrate time saved, risk mitigated, and data quality gains.
• Strategic Engagement: Engage at key moments—new use cases, scaling, renewals, upgrades, and product updates—to keep customers on track and aligned with brighthush’s roadmap.
• Competitive Positioning & Objection Handling: Stay current on industry trends, competitor offerings, and market dynamics, confidently addressing objections and articulating brighthush’s unique value proposition.

Key Responsibilities

Customer Onboarding & Adoption

Lead the onboarding journey for new customers, ensuring a smooth transition from initial data assessment to full platform adoption. Conduct discovery calls, set up data pipelines, and create customized adoption plans that align with each customer’s business objectives.

Workflow Optimization & Best‑Practice Implementation

Analyze existing customer workflows to uncover bottlenecks, data quality gaps, and inefficiencies. Propose and implement scalable solutions—such as automated data cleansing routines, governance rules, and integration strategies—that elevate data reliability and operational efficiency.

Configuration Review & Issue Escalation

Perform thorough reviews of customer configurations, identifying potential pitfalls before they become problems. Escalate complex technical issues to senior engineers or product specialists, ensuring timely resolution and minimal impact on customer operations.

Knowledge Sharing & Community Building

Document and disseminate best practices, case studies, and success stories across the brighthush community. Facilitate webinars, create knowledge base articles, and contribute to internal forums to help customers understand what “good” data looks like at scale.

Value Communication & ROI Articulation

Translate technical improvements into business value. Prepare concise, data‑driven summaries that demonstrate time saved, risk mitigated, and data quality gains—essential for renewal discussions and budget approvals.

Strategic Engagement & Relationship Management

Maintain proactive communication with customers at critical touchpoints—new feature releases, usage dips, renewal cycles, and scaling opportunities. Build trust by anticipating needs, offering proactive solutions, and ensuring alignment with their evolving goals.

Competitive Positioning & Objection Handling

Stay current on industry trends, competitor offerings, and market dynamics. Use this knowledge to confidently address objections, articulate brighthush’s unique value proposition, and reinforce the technical superiority of our platform.

Essential Qualifications

• 1–2 years of experience in Customer Success, Onboarding, Solutions Consulting, or a similar technical, customer‑facing role within a B2B SaaS organization.
• Proven track record of driving adoption and delivering measurable outcomes for enterprise customers.
• Strong technical aptitude with the ability to quickly become a product expert and troubleshoot complex data workflows.
• Hands‑on experience with CRM platforms and data integration tools.
• Excellent communication skills across chat, email, and video (Zoom) – able to translate complex concepts into clear, friendly guidance.
• Self‑starter mindset with a bias toward action, ownership, and continuous improvement.
• Curiosity, intentionality, and a passion for learning new technologies and methodologies.
• Alignment with brighthush’s mission: making data work for people, not the other way around.

Preferred Qualifications

• Experience in data governance, data quality, or data integration domains.
• Background in AI or analytics initiatives that leverage clean, governed data.
• Familiarity with data‑cleaning tools, ETL pipelines, or workflow automation platforms.
• Prior experience in a high‑growth startup environment, comfortable with ambiguity and rapid change.
• Demonstrated ability to influence cross‑functional teams and drive strategic initiatives.

Skills & Competencies

• Customer‑Centric Mindset: Deep empathy for customer pain points and a relentless focus on delivering value.
• Analytical Thinking: Ability to dissect complex workflows, identify root causes, and propose data‑driven solutions.
• Technical Fluency: Comfortable with APIs, data pipelines, and CRM configurations.
• Communication Excellence: Clear, concise, and persuasive written and verbal communication.
• Collaboration & Teamwork: Works seamlessly with Sales, Product, Engineering, and Marketing to align on customer success goals.
• Adaptability: Thrives in a fast‑paced, evolving environment and embraces change as an opportunity.
• Ownership & Accountability: Takes full responsibility for customer outcomes and follows through on commitments.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional growth is as important as the value you deliver to our customers. As an Associate Customer Success Engineer, you’ll have the chance to:

• Progress to Senior Customer Success Engineer, Customer Success Manager, or even Product Management roles.
• Participate in cross‑functional projects that shape the future of our platform.
• Attend industry conferences, webinars, and training sessions to stay ahead of data‑integration trends.
• Receive mentorship from senior leaders who are passionate about your development.
• Contribute to the creation of internal knowledge bases, playbooks, and training materials.

Work Environment & Company Culture

brighthush is a fully remote, distributed team that values flexibility, transparency, and a healthy work‑life balance. Our culture is built on:

• Trust & Autonomy: You’re empowered to make decisions, take ownership, and drive results.
• Continuous Learning: We invest in your growth through courses, certifications, and knowledge sharing.
• Collaboration: Weekly all‑hands meetings, cross‑team huddles, and informal virtual coffee chats keep us connected.
• Inclusivity: We celebrate diverse perspectives and foster an environment where everyone feels heard.
• Fun & Energy: From virtual game nights to themed dress‑up days, we keep the workplace lively and engaging.

Compensation & Benefits

While the exact salary will be determined based on experience and market benchmarks, you can expect a competitive package that includes:

• Equity: 0.05% – 0.10% of the company, vesting over 4 years.
• Health & Wellness: Comprehensive medical, dental, and vision insurance.
• Retirement: 401(k) plan with a 4% company match.
• Paid Time Off: Generous PTO, sick leave, and holidays.
• Remote Work Flexibility: Work from anywhere in the United States (Eastern or Central time zones preferred), United Kingdom, or Canada.
• Professional Development: Budget for courses, certifications, and conference attendance.
• Team Perks: Monthly virtual team lunches, wellness stipends, and a culture of recognition.

Why brighthush?

At brighthush, you’ll be part of a mission‑driven team that is redefining how businesses interact with their data. You’ll work with cutting‑edge technology, collaborate with talented engineers and product leaders, and see the tangible impact of your work on real customers’ success. If you’re ready to take ownership, innovate, and help shape the future of data integrity, we invite you to join us.

How to Apply

Ready to make a difference? Submit your application through our careers portal or send your resume and a brief cover letter to [email protected]. We look forward to exploring how your expertise can help us empower customers to harness the full power of their data.