[Remote] Associate Director, Strategy & Operations

Note: The job is a remote job and is open to candidates in USA. Engine’s Options Travel is hiring an Associate Director, Strategy & Operations to operationalize strategy and coordinate execution across its business divisions. The role also serves as a liaison with Engine, supports client issue resolution, and improves operational processes.

Responsibilities

• Operationalize strategy — take defined Options Travel strategies and initiatives from plan through execution to measurable outcome, and report results to the CEO and stakeholders
• Drive cross-division operating rhythm — set the cadence and coordination across Sales, Operations, the online booking tool (OBT), Account Management, and Accounting to keep initiatives aligned and moving
• Serve as the Options–Engine liaison — the day-to-day point of contact once the online booking tool is live, resolving issues and coordinating fixes, pricing, and technology needs
• Coordinate contracts and legal — organize Options Travel contracts and partner with Engine counsel to keep agreements current and moving
• Solve problems with clients — engage directly with clients to resolve issues and support retention and growth, in partnership with the CEO and division leaders
• Improve how the business runs — identify and implement new processes that increase scalability and operational efficiency
• Support other initiatives as needed — as bandwidth allows, help build out partner-network and global-fulfillment efforts

Skills

• 8+ years in corporate travel / TMC operations or strategy & operations, including 2–3 years in a senior operating or lead capacity
• A track record of turning strategy into executed outcomes in a fast-moving, scaling business
• Strong cross-functional coordination — able to align and influence senior stakeholders without direct authority
• A decisive, creative problem-solver and doer who drives work to completion rather than passing it on
• Comfort being client-facing and representing the business externally
• Fluency with modern technology and operating tools, and strong communication and expectation-setting

Benefits

• Equity for all employees.
• Some roles are also eligible for bonuses or commissions.
• Whether you are in one of our amazing offices or fully remote, we'll make sure you have what you need to succeed.

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