Remote Position
[Remote] Customer Service Consultant - Dallas (Remote)
🌍 Remote · United States
💼 Full-time
Note: The job is a remote job and is open to candidates in USA. CarMax is hiring a Customer Service Consultant Trainee to connect customers’ online and in-store car-buying experiences. The role responds to sales inquiries, recommends vehicles, guides customers through the purchase process, and supports a seamless transition to in-store purchasing.
Responsibilities
- Engage with inbound customers online and over the phone, uncovering their needs and guiding them through the car-buying process
- Leverage CarMax’s inventory knowledge to recommend vehicles that align with customer preferences
- Guide customers through every step, including online sales, appraisals, financing applications, and scheduling vehicle delivery
- Ensure a smooth transition from online shopping to in-store purchasing for an exceptional experience
- Achieve individual sales and performance targets while providing an iconic customer experience
- Meet licensing requirements, including obtaining an Automotive Salesperson License in applicable states (may require testing and travel)
Skills
- Previous sales or customer service experience, ideally in retail or similar environments
- Ability to thrive in a fast-paced environment while managing multiple customer interactions, with strong listening skills and a customer-focused mindset
- Excellent written and verbal communication skills, with attention to detail
- Proficient in modern technology and contact center systems including Microsoft Suite, Salesforce and Genesys or equivalent
- Ability to obtain an Automotive Salesperson License in applicable states (may require testing and travel)
Benefits
- Remote work; candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location.
- For full-time hourly or commission/incentive-eligible associates: up to 48 hours of sick time per year, accrued on a per-pay-period basis.
- For full-time hourly or commission/incentive-eligible associates: 80–200 hours of vacation time per year after a 90-day waiting period, depending on years of continuous service with the Company.
- For full-time hourly or commission/incentive-eligible associates: 8 hours of pay for each of 6 paid scheduled holidays per year, plus 1 floating holiday.
- For full-time hourly or commission/incentive-eligible associates who work on a scheduled holiday due to business need: Holiday Premium Pay.
- For full-time salaried associates: paid time away with no specified limit as needed for sick leave, vacation, bereavement, jury duty, holidays, and floating holiday, subject to manager approval.
Company Overview