Remote Automotive Customer Service & Dealer Support Specialist – Order Management & Multi‑Channel Excellence – Ohio – Full‑Time Entry Level with Rapid Career Growth Opportunities and Comprehensive Training

Welcome to brighthush – Where Customer Experience Meets Innovation

In today’s fast‑moving automotive landscape, dealerships are no longer just selling cars – they’re delivering experiences. At brighthush, we empower every dealership across the United States to transform the way they connect with customers, streamline operations, and grow revenue. By marrying cutting‑edge technology with data‑driven insights, we create a platform that turns routine order management into a seamless, customer‑centric journey.

Whether you’re just starting your career or looking to pivot into a role that blends technology, problem‑solving, and human connection, brighthush offers a fully remote environment where your contributions truly matter. Join us and become part of a team that is redefining the future of automotive service.

Why This Role Is a Game‑Changer

As a Remote Automotive Customer Service & Dealer Support Specialist, you will be the trusted liaison between dealerships and the brighthush platform. Your day‑to‑day interactions shape how dealers manage orders, track shipments, resolve warranty inquiries, and ultimately delight their customers. Even if you’re new to the automotive world, we’ll provide comprehensive, hands‑on training so you master industry terminology, system workflows, and best practices in no time.

About brighthush

brighthush is a leading technology partner for automotive dealerships, offering a suite of cloud‑based solutions that streamline order management, inventory visibility, and customer engagement. Our mission is simple: to make every dealership’s customer journey smoother, faster, and more personalized. We do this by combining industry expertise with advanced analytics, AI‑driven recommendations, and a culture of continuous improvement.

Your Impact

In this role, you’ll be the frontline champion for dealers, ensuring they have the information and support they need to keep customers satisfied and sales moving. Your work will directly influence dealer satisfaction scores, reduce order processing times, and help drive revenue growth for our partners.

Key Responsibilities

Customer Interaction & Relationship Building

• Multi‑Channel Support: Deliver outstanding service via phone, live chat, email, and other digital channels, ensuring every conversation reflects brighthush’s high standards.
• Positive Tone & Empathy: Maintain an upbeat, solution‑oriented demeanor while handling both inbound and outbound inquiries.
• Escalation Management: Identify critical issues, route them to the appropriate teams, and follow up until resolution.
• Dealer Advocacy: Act as the voice of the dealer within brighthush, gathering feedback and advocating for product enhancements.

Order Management & Process Excellence

• Order Lifecycle Support: Research and resolve dealer requests related to vehicle orders, shipment status, and warranty coverage.
• Data Integrity: Log every interaction accurately in our CRM, ensuring compliance with data governance policies.
• Continuous Improvement: Spot recurring pain points, propose workflow enhancements, and collaborate with cross‑functional teams to implement solutions.
• Compliance & Quality Assurance: Adhere to industry regulations and internal quality standards, performing regular audits of your work.

Team Collaboration & Knowledge Sharing

• Daily Huddles: Participate in brief stand‑ups to align on priorities, share insights, and celebrate wins.
• Training & Development: Engage in ongoing learning modules, peer coaching sessions, and quarterly performance reviews.
• Community Building: Contribute to internal forums and knowledge bases, fostering a culture of shared learning.
• Cross‑Functional Projects: Work with product, engineering, and sales teams on initiatives that improve dealer experience.

Essential Qualifications

• High school diploma or equivalent.
• Minimum two years of customer‑service experience in a call center, retail, hospitality, or similar environment.
• Strong computer literacy: comfortable navigating multiple applications, typing quickly and accurately, and troubleshooting basic tech issues.
• Excellent verbal and written communication skills in English.
• High‑speed wired internet connection (cable or fiber) with a stable Ethernet cable setup.
• Reliable, punctual, and able to adhere to a structured schedule.
• Ability to pass a standard background check and drug screening.

Preferred (Nice to Have)

• Associate degree or coursework in business, communications, or a related field.
• Prior exposure to the automotive industry or logistics environment.
• Experience with CRM platforms and ticketing systems.
• Knowledge of automotive terminology, vehicle financing, or warranty processes.

Skills & Competencies

• Problem‑Solving: Ability to analyze situations, identify root causes, and recommend effective solutions.
• Attention to Detail: Precision in data entry and adherence to procedural guidelines.
• Time Management: Prioritize tasks and meet deadlines in a fast‑paced environment.
• Empathy & Interpersonal Skills: Build rapport with dealers and colleagues alike.
• Adaptability: Thrive in a remote setting and adjust to evolving processes and technologies.
• Tech Savvy: Comfortable learning new software quickly and troubleshooting minor issues.

Training & Onboarding

Our onboarding program is designed to set you up for success from day one:

• Week 1–4: Instructor‑led sessions covering brighthush’s systems, industry fundamentals, and customer‑service best practices. Attendance is mandatory.
• Week 5–8: Hands‑on calls with real dealers under the guidance of a mentor. You’ll apply what you’ve learned and receive real‑time feedback.
• Ongoing Support: Continuous learning modules, peer‑to‑peer coaching, and quarterly performance reviews.
• Certification: Earn a brighthush Customer Service Excellence certification upon successful completion of training.

Work Schedule & Remote Requirements

All shifts fall within the center’s operating hours (Monday‑Friday, 8 a.m. – 8 p.m. Eastern). You’ll have the flexibility to choose a shift that fits your lifestyle, but you must be available to work during the hours listed and maintain a reliable connection.

Remote prerequisites:

• Ohio residency.
• Dedicated, distraction‑free workspace.
• High‑speed wired internet (Ethernet) – no wireless, 5G, or satellite connections.
• Company‑provided computer and headset.
• Compliance with brighthush’s data security policies.

Compensation & Benefits

We believe in rewarding hard work and dedication:

• Competitive Pay: Starting at $13 per hour, with opportunities for overtime and performance bonuses.
• Health & Wellness: Medical, dental, vision, and prescription coverage. 24/7 virtual doctor access via brighthush.
• Financial Security: 401(k) with company match, flexible spending accounts, and life insurance.
• Paid Time Off: Generous vacation, sick leave, and personal days.
• Professional Development: Paid training, tuition reimbursement, and career‑growth pathways.
• Work‑Life Balance: No weekend shifts, paid training, and a supportive remote culture.
• Technology Stipend: Annual allowance for home office upgrades.

Career Growth Opportunities

At brighthush, we’re committed to nurturing talent. As you gain experience, you can progress to:

• Senior Customer Service Representative – handling complex dealer issues.
• Team Lead – managing a small group of agents and driving performance metrics.
• Process Improvement Analyst – identifying and implementing system enhancements.
• Sales or Business Development roles – leveraging your industry knowledge to drive new business.
• Product Management – shaping the next generation of dealer support tools.

Our Culture & Values

brighthush is built on a foundation of humility, inclusivity, and relentless focus on detail. We celebrate diversity, encourage open dialogue, and reward innovation. Our remote teams enjoy:

• Regular virtual coffee breaks and team‑building events.
• Access to an internal knowledge base and community forums.
• Recognition programs that highlight outstanding contributions.
• Transparent communication from leadership and a clear path for career advancement.
• Flexibility to balance personal commitments with professional growth.

How to Apply

Ready to join a company that values your growth and offers a flexible, remote role? Click the button below to submit your application and take the first step toward a rewarding career with brighthush.

Apply Now

Questions? Let’s Talk!

Have questions about the role, training, or remote setup? Reach out to our Talent Acquisition team via live chat on our careers site. We’re available Monday‑Friday, 8 a.m. – 5 p.m. Eastern, and we’ll get back to you promptly.

Equal Opportunity Employer

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for applicants with disabilities throughout the hiring process.