Remote Customer Service Representative – Fitness & Wellness Support Specialist – $15/hr – Drive Global Health Transformation with brighthush

About brighthush

brighthush is a pioneering force in the health‑tech arena, redefining how individuals pursue and achieve their fitness goals. By blending state‑of‑the‑art technology, personalized coaching, and a vibrant community ecosystem, we deliver transformative experiences that empower people to live healthier, happier lives. Our mission is clear and ambitious: make high‑quality fitness accessible to everyone, everywhere. As a remote‑first organization, we champion flexibility, collaboration, and continuous learning, ensuring that every team member can thrive in a dynamic, inclusive environment.

Why This Role Is a Game‑Changer

As a Remote Customer Service Representative – Fitness & Wellness Support Specialist, you become the frontline ambassador of brighthush’s mission. Every call you handle, every question you answer, and every solution you provide directly shapes the health journeys of thousands of members worldwide. This isn’t just a job; it’s an opportunity to make a tangible difference in people’s lives while building a career in the booming health‑tech sector.

Key Responsibilities

• Member Support: Receive and respond to inbound calls from members, fitness clubs, and health plans with professionalism and empathy.
• Product Knowledge: Demonstrate a deep understanding of brighthush’s fitness products and programs, ensuring accurate and helpful information is shared.
• Call Management: Answer calls on the brighthush telephone system promptly, record call details accurately, and follow up within established timeframes.
• Issue Resolution: Identify the nature of each call, provide solutions based on standard policies, and coordinate necessary follow‑up actions.
• Payment Processing: Collect member co‑pays or payments when required, ensuring compliance with financial procedures.
• Documentation: Forward relevant documentation to the Research Team for further investigation when issues exceed standard resolution.
• Research & Escalation: Use all available resources to answer unique questions; refer complex issues to supervisors for advanced support.
• Team Collaboration: Attend and actively participate in team meetings to discuss challenges, share best practices, and foster a collaborative environment.
• Cross‑Functional Support: Respond to requests from other brighthush departments, contacting clubs and members as needed.
• Compliance: Adhere to all brighthush policies, standards, and confidentiality requirements.
• Continuous Improvement: Suggest process enhancements and contribute to the evolution of customer service practices.

Essential Qualifications

• High School Diploma or GED certificate.
• Minimum of 1 year of customer service experience, preferably in an inbound call center environment.
• Basic proficiency with Microsoft Office (Word, Excel, Outlook).
• Strong verbal and written communication skills.
• Ability to work independently in a remote setting, maintaining a dedicated workspace and reliable internet connection (minimum 50 Mbps down/10 Mbps up).
• Experience with call‑center software and CRM systems is a plus.
• Prior exposure to healthcare or fitness industry is highly desirable.

Preferred Qualifications

• Experience in healthcare customer support or fitness program assistance.
• Knowledge of insurance co‑pay processes and payment collection.
• Familiarity with remote collaboration tools (Zoom, Teams, Slack).
• Demonstrated ability to handle high call volumes while maintaining quality service.
• Previous experience in a remote or virtual team environment.

Core Competencies & Skills

• Customer‑Centric Mindset: Deliver exceptional service that exceeds member expectations.
• Communication: Active listening, clear articulation, and concise written communication.
• Problem Solving: Analyze issues, identify root causes, and propose effective solutions.
• Time Management: Prioritize tasks, manage multiple calls, and meet response deadlines.
• Adaptability: Thrive in a fast‑changing environment with frequent interruptions.
• Confidentiality: Handle sensitive information with strict discretion.
• Team Player: Collaborate with colleagues across departments to achieve shared goals.
• Technical Proficiency: Comfortable using computers, telephones, and remote collaboration tools.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service Representative, you will have the chance to:

• Progress to a Senior Support Specialist role, taking on more complex member issues and mentoring new hires.
• Transition into a Quality Assurance Analyst position, ensuring service excellence across the organization.
• Explore opportunities in Product Support, Training, or Operations based on your interests and performance.
• Participate in continuous learning programs, including webinars, certifications, and cross‑functional workshops.
• Receive regular performance feedback and coaching to refine your skills and accelerate your career trajectory.

Work Environment & Company Culture

brighthush is committed to fostering a culture of inclusivity, innovation, and well‑being. Our remote workforce enjoys:

• A flexible schedule that respects work‑life balance.
• Regular virtual team‑building events, fitness challenges, and wellness initiatives.
• Access to a digital library of health resources, training modules, and industry insights.
• A transparent communication style, with open channels to leadership and peer support.
• Recognition programs that celebrate achievements and milestones.

Compensation, Perks, and Benefits

Hourly Rate: $15.00 per hour (competitive for remote entry‑level roles). Benefits Package: Includes health, dental, and vision insurance (after a short waiting period), a 401(k) plan with company match, paid time off, and a wellness stipend. Technology Allowance: Company‑provided laptop, headset, and a monthly stipend for high‑speed internet. Professional Development: Paid training courses, conference reimbursements, and tuition assistance for relevant certifications. Employee Assistance Program: Confidential counseling and support services. Community & Culture: Access to a global network of fitness enthusiasts, virtual fitness classes, and monthly wellness challenges.

How to Apply

If you are passionate about helping people achieve their fitness goals, thrive in a remote environment, and bring a customer‑first mindset to every interaction, we want to hear from you. Submit your application through our career portal, and be sure to include a cover letter that highlights your experience in customer service, your familiarity with fitness or healthcare programs, and why you’re excited to join brighthush.

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to any protected status.

Ready to Make a Difference?

Join brighthush today and become a vital part of a team that is transforming the way people experience fitness. Your expertise will help members stay motivated, overcome challenges, and reach their health goals—one call at a time. Apply now and start your journey with brighthush, where your impact is felt far beyond the phone screen.