Seasoned Retail Customer Experience Specialist – Color & Paint Sales, Visual Merchandising, and Customer Success Champion – brighthush

Welcome to brighthush – Where Color Meets Innovation

At brighthush, we have been redefining the paint and color landscape for over a century. Our legacy blends cutting‑edge science, artistic mastery, and a steadfast commitment to sustainability. From high‑performance industrial coatings to luxurious interior finishes, every product in our catalog empowers homeowners, contractors, designers, and architects to create spaces that inspire, endure, and reflect personal style. Our retail locations are more than storefronts; they are living galleries where color theory meets hands‑on expertise, turning every customer visit into an immersive, educational, and unforgettable experience.

Why brighthush is the Destination for Color Professionals

People are the heartbeat of our innovation. We cultivate an inclusive, collaborative culture that encourages curiosity, continuous learning, and a shared passion for color. As a Retail Customer Experience Specialist, you will be the face of brighthush, shaping how customers perceive and engage with our brand. Whether you are a seasoned sales professional or just starting your retail journey, brighthush offers a platform to grow, lead, and make a tangible impact on the lives of our customers and the communities we serve. We celebrate diversity, empower our teams, and reward excellence with meaningful career pathways, competitive compensation, and a comprehensive benefits package that supports both your professional and personal well‑being.

About the Role

The Retail Customer Experience Specialist is a dynamic, multi‑faceted position that blends sales acumen, product expertise, visual merchandising, and logistical support. You will be the catalyst that turns a casual shopper into a loyal brand advocate, ensuring that every visit to our store is memorable, informative, and inspiring. This role demands a blend of creativity, technical knowledge, and operational efficiency, and it offers a unique opportunity to influence the customer journey from the first greeting to the final delivery.

Key Responsibilities

• Deliver Exceptional Customer Service: Provide personalized, knowledgeable assistance to both retail and wholesale customers, ensuring every interaction leaves a lasting positive impression.
• Product Expertise: Stay current on brighthush’s extensive product portfolio, including paint, coatings, finishes, and color solutions, and confidently recommend the best options to meet customer needs.
• Sales & Transaction Management: Accurately process sales transactions, handle cash and electronic payments, and maintain compliance with store policies and procedures.
• Visual Merchandising & Store Presentation: Maintain a clean, organized, and visually appealing store environment, including stocking shelves, setting up displays, and ensuring product availability.
• Color Consultation & Customization: Assist customers in selecting colors, mixing shades, and tinting products to achieve precise specifications.
• Inventory & Stock Management: Pull products from the sales floor or warehouse, manage stock levels, and support inventory control processes.
• Logistics & Delivery Support: Load/unload delivery trucks, assist in making deliveries, and coordinate with the logistics team to ensure timely and accurate product distribution.
• Continuous Improvement: Identify opportunities to enhance sales performance, streamline processes, and elevate the overall customer experience.
• Team Collaboration: Build productive relationships with colleagues, share best practices, and contribute to a positive, high‑energy team culture.
• Community Engagement: Participate in local art projects, sustainability drives, and community events that showcase brighthush’s commitment to environmental stewardship and cultural enrichment.
• Training & Development: Mentor new hires, conduct product knowledge sessions, and stay abreast of industry trends to keep the team at the cutting edge.

Essential Qualifications

• Minimum age of 18 years.
• Legal authorization to work in the United States without requiring sponsorship.
• Valid, unrestricted driver’s license.
• Physical capability to lift and carry up to 50 lbs. regularly and up to 70 lbs. occasionally.
• Willingness to work scheduled hours, including evenings and weekends, with or without reasonable accommodation.
• Strong communication skills in English; additional language proficiency is a plus.
• Basic computer literacy, including proficiency with point‑of‑sale (POS) systems and Microsoft Office.
• Demonstrated ability to work independently and as part of a team in a fast‑paced retail environment.

Preferred Qualifications

• High school diploma or GED.
• At least one year of experience in retail, customer service, or delivery roles.
• Experience selling paint or paint‑related products.
• Hands‑on experience operating tinting and mixing equipment.
• Multilingual abilities, especially Spanish, to serve a diverse customer base.
• Prior experience in visual merchandising or retail store layout design.
• Knowledge of color theory, interior design trends, and architectural applications.

Skills & Competencies

• Customer‑Centric Mindset: Passion for helping customers find the right solutions and ensuring their satisfaction.
• Sales Acumen: Ability to meet and exceed sales targets through consultative selling and upselling techniques.
• Product Knowledge: Quick learner who can master technical product details and translate them into customer benefits.
• Attention to Detail: Precision in handling transactions, inventory, and store presentation.
• Team Player: Collaborative attitude, open to feedback, and supportive of colleagues.
• Adaptability: Comfortable working in a fast‑paced retail environment with changing priorities.
• Problem‑Solving: Ability to address customer concerns promptly and creatively.
• Time Management: Efficiently juggle multiple tasks, from sales to inventory to logistics.
• Technical Proficiency: Comfortable using POS systems, inventory software, and basic office tools.

Career Growth & Learning Opportunities

brighthush is committed to nurturing talent and providing clear pathways for advancement. As a Retail Customer Experience Specialist, you will have access to a wealth of learning resources and career‑building experiences, including:

• On‑the‑job training in product knowledge, color theory, and sales techniques.
• Mentorship programs pairing you with experienced sales leaders and color consultants.
• Cross‑functional exposure to marketing, logistics, and product development teams.
• Opportunities to transition into roles such as Color Consultant, Store Manager, Regional Sales Lead, or Product Development Specialist.
• Regular performance reviews and goal‑setting sessions to chart your career trajectory.
• Access to industry conferences, trade shows, and certification programs at no cost.
• Internal tuition reimbursement for courses that enhance your expertise in color science, retail management, or business analytics.

Work Environment & Company Culture

At brighthush, we celebrate diversity, creativity, and collaboration. Our retail locations are designed to inspire both customers and employees, featuring open layouts, vibrant color palettes, and interactive displays. We value:

• Inclusive teamwork that respects every voice.
• Continuous learning through workshops, webinars, and hands‑on product demos.
• Work‑life balance with flexible scheduling and supportive management.
• Community engagement initiatives, including local art projects and sustainability drives.
• Recognition programs that celebrate individual and team achievements.
• A culture of transparency, where ideas are welcomed and feedback is constructive.

Compensation, Perks, and Benefits

While the base hourly rate for this part‑time position is $16.83, brighthush offers a comprehensive benefits package to support your well‑being and professional growth:

• Health, dental, and vision insurance options for full‑time employees.
• Retirement savings plan with company match.
• Paid time off, holidays, and flexible scheduling.
• Employee discount on all brighthush products.
• Wellness programs, including gym memberships and mental health resources.
• Professional development stipend for courses, certifications, and conferences.
• Access to a supportive employee assistance program.
• Employee recognition events, team outings, and holiday celebrations.

How to Apply

Ready to bring your passion for color and customer service to brighthush? Click the link below to submit your application and join a team that values innovation, integrity, and impact.

We look forward to discovering how your unique talents can help us continue to brighten homes and communities across the nation.