[Remote] B2B Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Pop-Up Talent is seeking a Cardiac Rehab Training Specialist to install and configure cardiac monitoring and rehabilitation systems, train clinical teams, and provide technical support. The role partners with customers and internal teams to support effective product use, troubleshooting, and system improvements.

Responsibilities

• Deliver on-site installations of cardiac monitoring and rehabilitation systems in hospitals and clinical settings
• Train clinical end users to ensure confidence and competence in product use
• Pre-stage, configure, and validate products prior to installation
• Partner with hospital IT teams to coordinate network connectivity and clinical readiness
• Provide structured training for users at all levels
• Adapt training to meet the needs of clinical, technical, and administrative users
• Reinforce proper product usage based on clinical workflows and patient-care needs
• Provide remote and on-site technical support
• Troubleshoot equipment and operational issues with urgency and professionalism
• Perform basic system repairs and educate customers on proper use and maintenance
• Provide post-installation support remotely and at customer sites
• Collaborate with Sales, Customer Service, Engineering, Quality/Regulatory, and Product teams
• Support complex installations, upgrades, and system implementations
• Provide technical and clinical insight during pre-sales calls and product demonstrations
• Identify opportunities to improve products, workflows, installation standards, and customer training
• Share field feedback to support product and service improvements
• Communicate installation status, updates, and resolutions to customers
• Document and escalate customer complaints in accordance with applicable FDA regulatory requirements
• Contribute to training programs and product improvement initiatives
• Support service projects, including software updates, equipment installations, and customizations when not traveling

Skills

• Bachelor's degree required
• At least 2+ years of experience in field technical support, clinical applications, customer training, sales, clinical care, or similar
• At least 1+ years of experience in cardiac rehabilitation, cardiac monitoring, cardiac rhythm management, or a related clinical or technical environment
• Demonstrated ability to provide clinical, technical, or customer-facing support
• Ideally in Biomedical Engineering, Exercise Physiology, Exercise Science, Kinesiology, Physiology, or related clinical or technical disciplines
• Experience working directly with healthcare professionals in hospital or clinical environments preferred

Benefits

• Remote position within OH, WV, PA, KY, IN, MI, MN, IL and WI; when not traveling, work is performed remotely from a home office.

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