Remote B2B Customer Service Representative – Sales Appointment Specialist – Outbound Lead Generation – USA (at brighthush)

About brighthush and the Opportunity

brighthush is a global leader in digital customer experience solutions, empowering businesses to connect, engage, and grow through innovative technology and world‑class service. With a presence in over 30 countries and a workforce of more than 10,000 passionate professionals, brighthush is at the forefront of transforming how brands interact with their customers. We are currently expanding our remote customer service team in the United States and are seeking a dynamic, customer‑centric B2B Representative to join our outbound sales pipeline.

Why This Role Matters

As a Remote B2B Customer Service Representative, you will be the first point of contact for small and medium‑sized businesses looking to elevate their operations. Your conversations will uncover hidden opportunities, nurture relationships, and set the stage for our sales consultants to deliver tailored solutions. In this role, you will:

• Act as a trusted advisor, asking insightful discovery questions that reveal business pain points.
• Identify and qualify sales opportunities that align with brighthush’s suite of digital CX products.
• Schedule high‑value appointments with our seasoned sales consultants.
• Document every interaction with precision, ensuring seamless hand‑offs and follow‑ups.
• Contribute to the growth of new customer acquisition and the expansion of existing relationships.

Key Responsibilities

• Customer Engagement: Connect with prospects via phone, email, and chat to understand their business workflows and priorities.
• Discovery & Qualification: Use structured questioning techniques to assess fit and readiness for brighthush solutions.
• Appointment Setting: Schedule and confirm meetings with sales consultants, ensuring a smooth transition and high conversion potential.
• Documentation: Capture detailed notes in our CRM, highlighting key insights, objections, and next steps.
• Pipeline Management: Maintain accurate records of outreach, follow‑up activities, and pipeline status in accordance with company standards.
• Collaboration: Work closely with the sales, marketing, and customer success teams to align outreach strategies and share feedback.
• Continuous Improvement: Participate in regular training sessions, share best practices, and contribute to process enhancements.

Essential Qualifications

• High school diploma or equivalent; post‑secondary education preferred.
• Minimum of 1 year of post‑secondary education or 1 year of sales experience.
• At least 2 years of contact center experience, handling both inbound and outbound interactions.
• Proven ability to recommend solutions, solve problems, and appropriately escalated issues.
• Excellent written and verbal communication skills, with fluency in navigating multiple computer systems.
• Experience in appointment‑setting, lead generation, or quota‑based sales environments.
• Reliable high‑speed internet connection (minimum 30 Mbps download, 15 Mbps upload).

Preferred Qualifications

• Experience in B2B technology or digital customer experience solutions.
• Familiarity with CRM platforms such as Salesforce, HubSpot, or similar.
• Knowledge of sales methodologies (e.g., SPIN, Challenger, or Solution Selling).
• Prior experience working in a fully remote, distributed team.
• Multilingual capabilities, especially in Spanish or other widely spoken languages.

Skills & Competencies

• Communication: Ability to articulate complex concepts in a clear, concise manner.
• Active Listening: Attentively capture customer needs and respond with tailored solutions.
• Time Management: Prioritize tasks to meet daily, weekly, and monthly targets.
• Adaptability: Thrive in a fast‑paced, evolving environment.
• Team Collaboration: Work effectively across departments and time zones.
• Data‑Driven Decision Making: Use metrics and analytics to refine outreach strategies.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Remote B2B Customer Service Representative, you will:

• Progress to senior roles such as Lead Generation Manager, Sales Enablement Specialist, or Customer Success Lead.
• Access a comprehensive learning platform that includes courses on sales techniques, product knowledge, and leadership skills.
• Participate in mentorship programs pairing you with experienced leaders across the organization.
• Attend industry conferences, webinars, and workshops—many of which are covered by brighthush.
• Receive regular performance reviews that focus on growth, skill development, and career path planning.

Work Environment & Company Culture

brighthush fosters a culture of inclusion, innovation, and impact. Key highlights include:

• Remote‑First Flexibility: Work from anywhere in the United States with a fully equipped home office stipend.
• Diverse & Inclusive Community: Celebrate a workforce that reflects a wide range of backgrounds, perspectives, and experiences.
• Collaborative Spirit: Cross‑functional teams that value open communication and shared success.
• Social Responsibility: Engage in community service initiatives and corporate social responsibility projects.
• Recognition & Rewards: Celebrate achievements through peer recognition programs and spot bonuses.

Compensation, Perks & Benefits

While specific salary ranges vary based on experience, brighthush offers a competitive base pay complemented by performance‑based bonuses. Additional benefits include:

• Generous paid time off (PTO) and flexible holiday scheduling.
• Comprehensive health, dental, and vision insurance plans.
• Wellness stipend and access to virtual fitness classes.
• Tuition reimbursement for approved courses and certifications.
• Employee referral bonus program.
• Home office setup allowance and reliable high‑speed internet support.
• Annual team retreats and virtual social events.

H1B Sponsorship & Diversity Commitment

brighthush is committed to building a diverse workforce and offers H1B sponsorship for qualified candidates who meet the role’s requirements. We value talent from all backgrounds and encourage applicants from underrepresented groups to apply.

How to Apply

Ready to make an impact and grow your career with a leading digital CX provider? Click the link below to submit your application and join the brighthush family.

Apply to This Job

Join brighthush Today

As a Remote B2B Customer Service Representative, you will be at the heart of our customer acquisition engine, shaping the way businesses connect with their audiences. If you are a proactive, customer‑focused professional with a passion for technology and sales, we want to hear from you. Apply now and start your journey with brighthush—where innovation meets opportunity.