Remote Customer Success Executive – Enterprise & Mid‑Market Client Champion for SaaS Platforms at brighthush

About brighthush and the Opportunity

brighthush is a forward‑thinking technology partner that empowers businesses to unlock the full potential of their digital operations. With a portfolio that spans cloud‑based solutions, mobile ecosystems, and industry‑specific SaaS platforms, we help our clients drive efficiency, reduce costs, and accelerate growth. Our culture is built on curiosity, collaboration, and a relentless focus on customer success. We’re looking for a dynamic, results‑driven Customer Success Executive to join our remote team and become the trusted advisor for our enterprise and mid‑market clients.

As a key member of the Customer Success organization, you will own the end‑to‑end client experience, ensuring that every customer derives maximum value from our platform. You will work closely with cross‑functional teams—Product, Sales, Marketing, and Engineering—to translate client goals into actionable roadmaps, drive adoption, and identify expansion opportunities. If you thrive in a fast‑paced, high‑impact environment and love building lasting relationships with C‑suite executives, this role is for you.

Key Responsibilities

• Strategic Vision & Execution: Define and implement a forward‑looking client success strategy that aligns with brighthush’s growth objectives and enhances the overall customer journey.
• Client Relationship Management: Cultivate deep, trusted relationships with assigned Enterprise and Mid‑Market accounts, serving as the primary point of contact for all strategic initiatives.
• Trusted Advisor Role: Act as a strategic advisor, consistently delivering measurable value through our products and services, and positioning brighthush as a critical partner in the client’s success.
• Outcome‑Based Planning: Collaborate with clients to define desired outcomes, critical goals, and key performance indicators (KPIs), and actively support their achievement.
• Strategic Business Reviews: Conduct comprehensive reviews to ensure clients are fully leveraged on the platform, maximizing ROI and satisfaction throughout their lifecycle.
• Advocacy & Thought Leadership: Partner with Marketing and Sales to create compelling case studies, testimonials, and advocacy programs that showcase client success stories.
• Expectation Management: Balance client satisfaction with realistic goal setting, ensuring transparent communication and alignment across all stakeholders.
• Project Management Liaison: Coordinate cross‑departmental efforts for integrations, migrations, upgrades, custom development, training, and future implementation projects.
• Support & Change Management: Champion support resolution plans and application change orders, ensuring timely delivery and minimal disruption.
• Upgrade & Patch Guidance: Provide strategic guidance and planning around application upgrades and patches to maintain system stability and performance.
• Documentation & Reporting: Develop high‑impact presentations, statements of work, functional and technical requirements, insightful reports, and robust project plans.
• Executive Engagement: Engage regularly with high‑level client stakeholders, including Directors, VPs, and C‑suite executives of Fortune 500 companies.
• Proactive Monitoring: Implement proactive monitoring of product usage and health indicators to identify at‑risk customers and develop effective mitigation strategies.
• Product Feedback Loop: Foster seamless collaboration between Product Management and Sales/Marketing to ensure client feedback informs product roadmaps.
• Growth & Upsell Opportunities: Identify and capitalize on opportunities for increased adoption, expansion, and strategic upselling within client organizations.
• Adaptability: Take on additional projects and responsibilities as directed by management, demonstrating flexibility and a growth mindset.

Essential Qualifications

• Minimum of 5 years of experience in Customer Success, Client Services, or Account Management within SaaS or technology environments.
• Proven track record of managing enterprise‑level client relationships and driving adoption and expansion.
• Strong analytical skills with the ability to translate data into actionable insights and strategic recommendations.
• Excellent communication and presentation skills, capable of articulating complex concepts to both technical teams and C‑suite executives.
• Self‑motivated, highly responsive, and deeply committed to ensuring client success.
• Proficiency in MS Office (Excel, PowerPoint, Word) and familiarity with CRM platforms such as Salesforce or HubSpot.
• Ability to manage multiple projects simultaneously while maintaining high quality and meeting deadlines.
• U.S. citizenship or permanent residency; authorized to work in the United States without sponsorship.
• Bachelor’s degree in Business, Management, Marketing, or a related field.

Preferred Qualifications & Skills

• Advanced degree (MBA or equivalent) or relevant certifications (e.g., Certified Customer Success Manager).
• Experience with mobile technologies and SaaS ecosystems.
• Background in Commercial Real Estate, Facilities Management, or related industries.
• Experience with large‑scale integrations, migrations, and version upgrades.
• Strong project management skills, including experience with Agile or Scrum methodologies.
• Demonstrated ability to influence stakeholders at all levels, from end‑users to C‑suite executives.
• Proven resilience in high‑pressure situations and ability to navigate organizational change.
• Knowledge of industry best practices for customer success and account management.

Skills & Competencies for Success

• Strategic Thinking: Ability to see the big picture and align client goals with brighthush’s product roadmap.
• Relationship Building: Talent for building trust and rapport with diverse stakeholders.
• Problem Solving: Creative and analytical approach to identifying and resolving client challenges.
• Data‑Driven Decision Making: Use metrics and analytics to inform strategy and measure success.
• Collaboration: Work effectively across teams—Product, Engineering, Sales, Marketing—to deliver seamless client experiences.
• Adaptability: Thrive in a dynamic, fast‑paced environment and pivot quickly when priorities shift.
• Communication: Clear, concise, and persuasive verbal and written communication skills.
• Project Management: Strong organizational skills and the ability to manage multiple initiatives concurrently.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Success Executive, you will:

• Progress to senior leadership roles such as Director of Customer Success or VP of Client Experience.
• Participate in cross‑functional leadership programs and mentorship initiatives.
• Gain exposure to product strategy, sales enablement, and market expansion efforts.
• Access continuous learning resources, including industry conferences, workshops, and online courses.
• Contribute to the development of best‑practice frameworks that shape the future of customer success at brighthush.

Work Environment & Company Culture

brighthush is a fully remote organization that values flexibility, transparency, and collaboration. Our culture is defined by:

• Inclusivity: A diverse workforce that celebrates different perspectives and experiences.
• Innovation: A commitment to continuous improvement and experimentation.
• Work‑Life Balance: Flexible schedules, generous paid time off, and a focus on employee well‑being.
• Community: Regular virtual town halls, team‑building events, and volunteer opportunities.
• Recognition: Acknowledgment of individual and team achievements through awards and public shout‑outs.

Compensation, Perks, and Benefits

• Competitive base salary commensurate with experience.
• Performance‑based bonuses and equity opportunities.
• 401(k) plan with company match.
• Comprehensive medical, dental, and vision coverage.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Early access to earned wages through Daily Pay.
• Fully remote work model with support for home‑office setup.
• Annual professional development stipend.

Why Join brighthush?

When you join brighthush, you become part of a mission‑driven team that is reshaping how businesses operate in the digital age. You’ll have the opportunity to:

• Drive tangible impact for high‑profile clients and see the results of your work in real time.
• Collaborate with world‑class product and engineering teams to shape the future of our platform.
• Grow your career in a supportive environment that rewards initiative and innovation.
• Enjoy the freedom and flexibility of a fully remote role while staying connected to a vibrant, global community.

How to Apply

Ready to take the next step in your career and help our clients achieve unprecedented success? Submit your resume and a brief cover letter outlining why you’re the ideal fit for the Customer Success Executive role at brighthush. We look forward to exploring how your expertise can elevate our client relationships and drive our shared success.