Remote Bilingual Customer Experience Center Specialist – English & Spanish – Champion Service Excellence & Customer Delight at brighthush Automotive Retail

Welcome to brighthush – Where Automotive Service Meets Innovation

At brighthush, we’re redefining what it means to drive a customer experience that’s as smooth as the vehicles we service. With a network of over 250 dealerships and collision centers spanning the United States and the United Kingdom, we’re the fourth largest dealership group in the U.S. Our integrated approach brings together vehicle sales, financing, aftersales service, and cutting‑edge digital retail solutions, all under one roof. We believe that a better experience for customers starts with an exemplary experience for employees, and that’s why we invest heavily in people, technology, and operational excellence.

Our core values—integrity, transparency, professionalism, teamwork, and respect—are more than words on a page. They’re the compass that guides every decision, every interaction, and every innovation we bring to the automotive service landscape. If you’re passionate about delivering world‑class service, thrive in a culture that rewards curiosity, and want to be part of a company that’s constantly pushing the boundaries of what’s possible, brighthush is the place for you.

Why This Role Matters in the Evolving Automotive Service Landscape

The automotive industry is undergoing a rapid transformation. Connected vehicles, advanced diagnostics, and an ever‑increasing focus on customer experience mean that the role of a customer‑facing specialist has never been more critical. As a Remote Customer Experience Center Specialist, you’ll be the first touchpoint for millions of vehicle owners, ensuring that every interaction reflects brighthush’s commitment to outstanding service and customer satisfaction.

In this role, you’ll not only handle inbound calls and schedule appointments—you’ll become the voice of brighthush’s brand, the guardian of customer trust, and the catalyst for continuous improvement across our dealership network.

Role Overview

We’re looking for a dedicated, bilingual Remote Customer Experience Center Specialist to serve as the first point of contact for customers seeking vehicle service. Based in the Greater Houston area, you’ll handle inbound calls, schedule appointments, and provide expert guidance on maintenance, warranties, roadside assistance, and more—all while maintaining the highest standards of professionalism and empathy.

Unlike a traditional sales role, you’ll engage with customers who reach out directly to brighthush. Your goal is to ensure every interaction reflects brighthush’s commitment to outstanding service and customer satisfaction.

Key Responsibilities

Customer Service Excellence

• Serve as the primary point of contact for inbound customer calls regarding vehicle service needs.
• Deliver exceptional customer service by professionally addressing questions and concerns.
• Build positive relationships while representing the brighthush brand with integrity and professionalism.
• Maintain a calm, empathetic demeanor, even during high‑volume periods.

Appointment Scheduling & Coordination

• Schedule service appointments across multiple dealership locations, optimizing service lane efficiency.
• Recommend appropriate appointments based on customer needs, manufacturer maintenance schedules, and dealership availability.
• Confirm appointment details and provide customers with clear expectations and next steps.
• Utilize scheduling software to manage real‑time availability and avoid double‑booking.

Customer Support & Issue Resolution

• Respond to inquiries related to vehicle maintenance, service pricing, warranty coverage, roadside assistance, and vehicle status updates.
• Resolve customer concerns or coordinate with dealership personnel to ensure timely resolution.
• Document all interactions accurately and maintain complete, up‑to‑date customer records.
• Escalate complex issues to the appropriate internal teams while keeping the customer informed.

Systems & Documentation

• Navigate multiple computer systems simultaneously while maintaining productivity and service quality.
• Accurately record customer interactions and appointment details within brighthush’s CRM and scheduling platforms.
• Adhere to company standards for data entry, privacy, and compliance.
• Perform regular data audits to ensure record integrity.

Team Collaboration & Continuous Improvement

• Partner with dealership Service Advisors, Service Managers, and internal teams to support a seamless customer experience.
• Contribute to team performance goals and maintain high customer satisfaction standards.
• Demonstrate behaviors consistent with brighthush’s values of integrity, transparency, professionalism, teamwork, and respect.
• Participate in regular feedback loops and suggest process improvements.

Essential Qualifications

• Minimum of six months of experience in customer service, call center, retail, hospitality, appointment scheduling, or another customer‑facing environment.
• Excellent verbal communication and active listening skills.
• Strong customer service and problem‑solving abilities.
• Comfortable recommending services and scheduling appointments when appropriate.
• Strong computer proficiency with the ability to navigate multiple systems simultaneously.
• Excellent organizational skills with strong attention to detail.
• Reliable attendance and the ability to work independently in a remote environment.
• Professional home office with high‑speed internet (minimum 30 Mbps).
• Must reside within the Greater Houston area.

Preferred Qualifications

• Bilingual (English/Spanish) proficiency.
• Automotive dealership or service experience.
• Experience with appointment scheduling or customer contact center environments.
• Familiarity with CRM platforms such as Salesforce or ServiceNow.
• Knowledge of automotive maintenance schedules and warranty terms.

Skills & Competencies

• Customer‑centric mindset with a passion for delivering outstanding service.
• Strong multitasking ability and the capacity to manage high call volumes.
• Proficiency in CRM and scheduling software (e.g., Salesforce, ServiceNow).
• Data entry accuracy and meticulous record‑keeping.
• Adaptability to changing priorities and evolving processes.
• Team player who collaborates effectively across departments.
• Self‑motivated with a proactive approach to problem resolution.
• Excellent time‑management and prioritization skills.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear career pathways. As a Remote Customer Experience Center Specialist, you’ll have the opportunity to:

• Advance into senior customer experience roles, such as Team Lead or Customer Experience Manager.
• Transition into dealership operations, service management, or digital retail positions.
• Participate in ongoing training programs covering automotive service knowledge, customer engagement techniques, and advanced technology tools.
• Earn certifications in customer service excellence and automotive industry standards.
• Benefit from mentorship programs that connect you with experienced leaders across brighthush.
• Attend industry conferences and webinars to stay ahead of market trends.

Work Environment & Company Culture

• Fully remote position for candidates residing in the Greater Houston area.
• Fast‑paced customer contact environment supporting multiple dealership locations.
• Collaborative culture that values transparency, teamwork, and continuous improvement.
• Inclusive workplace that celebrates diversity and encourages innovation.
• Regular virtual team meetings, knowledge sharing sessions, and community events.
• Access to a dedicated remote work support team for technical and logistical assistance.

Compensation & Benefits

• Competitive hourly rate of $15.00 per hour, with opportunities for overtime.
• Monthly performance bonus opportunities based on customer satisfaction metrics.
• Annual performance reviews with merit increases.
• Performance‑based paid time off.
• Employee discounts on vehicles, parts, and service.
• Employee referral bonus opportunities of up to $800.
• $80 monthly technology allowance to support your home office setup.
• Paid training and professional development programs.
• Health, dental, and vision insurance options for full‑time employees.
• 401(k) retirement plan with company match.
• Flexible work schedule to support work‑life balance.

Work Schedule

Candidates must be available to work one of the following shifts:

• 10:00 AM – 7:00 PM
• 10:30 AM – 7:30 PM
• 11:00 AM – 8:00 PM
• Rotating Saturdays (work one Saturday, followed by two Saturdays off)
• Every Sunday off

Equal Opportunity Employer

brighthush is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre‑employment requirements in accordance with federal, state, and local law.

How to Apply

Ready to join a company that values your expertise and offers a dynamic, remote work experience? Click the link below to submit your application and take the first step toward a rewarding career with brighthush.