Senior Global Customer Success & Value Leadership Executive – AI‑Powered Adoption, Retention, and Enterprise Growth Champion for Fortune 500 & High‑Growth Clients at brighthush

About brighthush – Pioneering AI‑Enabled Talent Intelligence

At brighthush, we’re not just building a platform; we’re redefining the future of work. By marrying cutting‑edge artificial intelligence with deep talent intelligence, we empower Fortune 500s, high‑growth tech firms, and public sector leaders to shift from reactive hiring to proactive workforce planning. Our predictive analytics, real‑time workforce insights, and actionable recommendations unlock measurable ROI, accelerate talent development, and give our customers a competitive edge in an ever‑evolving talent landscape.

Why brighthush is the Future of Work

As a global pioneer in AI‑enabled talent solutions, brighthush serves the most demanding enterprises that require precision in people decisions. Our culture is built on curiosity, collaboration, and an unwavering focus on customer success. If you thrive in a fast‑paced, high‑impact environment and want to shape the next generation of customer experience, brighthush is the place for you.

Role Overview

We are seeking a visionary Senior Global Customer Success & Value Leadership Executive to spearhead the transformation of our customer experience. In this role you will unify Customer Success, Customer Value, and Adoption into a single, outcomes‑driven organization that ensures our global customer base not only adopts our platform but also realizes tangible business value and sustainable growth.

Key Responsibilities

• Lead the Global Customer Success Organization: Build and scale a world‑class team that delivers proactive value creation, measurable outcomes, and exceptional service across all customer segments.
• Design a Value‑Centric Success Model: Move beyond traditional relationship management to a model that focuses on adoption, ROI, and continuous business impact.
• Develop Engagement & Coverage Strategies: Create differentiated engagement plans for strategic enterprise, enterprise, and scaled customers, ensuring each has a clear success definition and actionable roadmap.
• Define & Communicate Business Value: Partner with customers to set outcome metrics, align brighthush capabilities with their talent priorities, and build repeatable methodologies for ROI measurement.
• Drive Adoption of AI & Agentic Capabilities: Own the end‑to‑end adoption journey, from deployment to sustained usage, using telemetry, insights, and proactive interventions.
• Enhance Retention & Growth: Build early‑warning systems for churn risk, collaborate with Sales & Customer Growth on renewals and expansions, and ensure commercial conversations are grounded in demonstrated value.
• Serve as Executive Sponsor: Build trusted relationships with CHROs, CIOs, and other senior leaders, guiding them through organizational change and AI adoption.
• Build a Scalable Operating System: Design data‑driven processes, segmentation, health scoring, playbooks, and AI‑enabled automation to increase the effectiveness of the Customer Success organization.
• Champion Voice of the Customer: Create systematic feedback loops that inform Product, Engineering, Sales, and Marketing, translating customer insights into actionable product and strategy improvements.
• Lead Cross‑Functional Collaboration: Work closely with Product, Engineering, Sales, and Marketing to align on customer priorities, feature roadmaps, and go‑to‑market strategies.
• Drive Thought Leadership: Represent brighthush at industry conferences, webinars, and executive roundtables, positioning the company as a leader in AI‑powered talent solutions.
• Mentor and Develop Talent: Foster a culture of continuous learning and professional growth within the Customer Success organization.

Success Metrics

• High Gross Revenue Retention (GRR) and Net Revenue Retention (NRR)
• Rapid time‑to‑value and high adoption rates of AI features
• Reduced customer health risk and increased satisfaction scores
• Documented ROI and business outcomes for key accounts
• Strong executive engagement and advocacy
• Growth in expansion revenue driven by demonstrated value
• Scalable and productive Customer Success operations

Essential Qualifications

• 10+ years of senior leadership experience in Customer Success, Customer Value, Adoption, or post‑sales roles within enterprise SaaS, AI, or cloud platforms.
• Proven track record of building and scaling global customer‑facing teams.
• Deep experience driving adoption, retention, and value realization for complex, global enterprises.
• Strong commercial instincts and a solid understanding of recurring‑revenue business models.
• Expertise in using product telemetry, customer data, and analytics to inform proactive engagement.
• Comfort operating in a rapidly evolving technology landscape.
• Ability to translate AI capabilities into meaningful business and workforce outcomes.
• Builder mindset: capable of setting strategy and building the operating mechanisms to execute it.
• Excellent cross‑functional leadership and influence skills across Product, Engineering, Sales, Services, and Executive Leadership.
• Experience in HR or HR technology (e.g., former CHRO, HR leader, or Head of Talent) is a strong plus.

Preferred Qualifications

• Background in talent intelligence, workforce analytics, or related domains.
• Experience with AI‑driven product adoption frameworks.
• Track record of establishing executive relationships and turning customers into advocates.
• Knowledge of global compliance and data privacy regulations in the talent space.

Skills & Competencies

• Strategic thinking and execution
• Data‑driven decision making
• Customer‑centric mindset
• Change management and influence
• Exceptional communication and storytelling
• Leadership and team building
• Agility and adaptability in a fast‑moving environment
• Technical fluency with AI, analytics, and SaaS platforms

Career Growth & Learning Opportunities

At brighthush, you’ll have the chance to shape the future of customer success in an AI‑first world. We invest heavily in professional development, offering:

• Leadership development programs and executive coaching
• Access to industry conferences, workshops, and AI research labs
• Cross‑functional projects that expose you to Product, Engineering, and Sales
• Mentorship from senior leaders and a culture of knowledge sharing
• Clear career pathways to VP of Customer Success, Chief Customer Officer, or other executive roles
• Opportunities to publish thought leadership pieces and speak at industry events
• Participation in strategic initiatives that influence the direction of the entire organization

Work Environment & Culture

brighthush is a remote‑first organization that values flexibility, collaboration, and innovation. Our culture is built on:

• Transparency: open communication across all levels
• Inclusivity: diverse perspectives that drive better solutions
• Continuous learning: a growth mindset is expected and rewarded
• Impact: every team member’s work directly influences customer outcomes and company success
• Work‑life balance: flexible schedules and generous paid time off
• Community: regular virtual town halls, hackathons, and social events
• Well‑being: mental health resources, virtual fitness classes, and wellness stipends

Compensation & Benefits

While specific figures vary by experience, we offer a competitive total compensation package that includes:

• Base salary commensurate with market rates for senior leadership in enterprise SaaS
• Performance‑based bonus tied to customer retention, adoption, and revenue growth
• Equity options that align your success with the company’s long‑term value
• Comprehensive health, dental, and vision insurance
• 401(k) plan with company matching
• Generous paid time off and flexible work arrangements
• Professional development stipend and tuition reimbursement
• Wellness programs, including mental health resources and virtual fitness classes
• Annual company retreats and team‑building experiences

How to Apply

If you are a transformational leader who believes that Customer Success is about turning technology into measurable business outcomes, we want to hear from you. Join brighthush and help us create a future where talent and AI work hand‑in‑hand to drive success.

Ready to make an impact? Submit your application today and become a key driver of customer success at brighthush.