Remote Bilingual Customer Service Agent – English & Spanish – 2nd Shift – Full Time – Work From Home

About brighthush and the Future of Remote Customer Care

brighthush is a trailblazer in the contact center and telemessaging arena, delivering award‑winning, 24/7/365 customer support solutions to businesses across the United States and Canada. Since our founding in 1994, we have grown from a small answering service to a global leader known for reliability, professionalism, and exceptional customer care. Our culture is built on teamwork, integrity, and a relentless focus on making a real difference for the people we serve.

As we continue to expand, we’re looking for passionate, bilingual professionals who can bring calm, empathy, and a polished phone presence to our remote answering service team. If you thrive in a fast‑paced environment, love helping people, and want to be part of a supportive, forward‑thinking organization, brighthush is the place for you.

Why Join brighthush?

• Stable, full‑time employment – No gig work, no cold calling, just meaningful customer support.
• Competitive compensation – Earn up to $17 per hour, with a base pay of $15 and an attendance bonus after 90 days.
• Flexible 2nd Shift schedule – 40 hours per week with a mix of weekdays, weekends, and holiday coverage.
• Work‑from‑home convenience – All the tools you need are provided, and you can work from the comfort of your own home.
• Comprehensive benefits – Medical, dental, vision, telemedicine, 401(k), flexible spending accounts, paid time off, and more.
• Career growth opportunities – From entry‑level roles to supervisory and training positions, we invest in your professional development.
• Inclusive, supportive culture – A diverse team that values collaboration, continuous learning, and work‑life balance.

Key Responsibilities

As a Remote Bilingual Customer Service Agent at brighthush, you will be the voice that represents our clients and the first point of contact for their customers. Your day-to-day tasks will include:

• Answering inbound calls in both English and Spanish for a variety of businesses.
• Taking accurate, detailed messages and ensuring they are relayed promptly.
• Providing empathetic, professional assistance to callers, resolving simple inquiries and escalating complex issues as needed.
• Entering call data into our proprietary systems while maintaining a conversational flow.
• Collaborating with teammates and supervisors to improve service quality and share best practices.
• Maintaining a positive, courteous tone that reflects brighthush’s brand values.
• Adhering to all compliance and quality assurance standards.

Essential Qualifications

To excel in this role, you should bring:

• Fluency in both spoken and written English and Spanish.
• Strong customer service experience, preferably in a call center or answering service environment.
• Excellent communication skills, with a friendly, polished phone presence.
• Reliability and punctuality – a track record of consistent attendance.
• Proficiency in typing and spelling, with the ability to multitask while on calls.
• Comfortable with remote work, including a dedicated, quiet workspace and a high‑speed wired internet connection.
• Flexibility to work the required 2nd shift schedule, including weekends and holidays.
• Successful completion of a pre‑employment drug screen and background check.

Preferred Qualifications

While not mandatory, the following will give you an edge:

• Previous experience in a call center, customer support, or answering service role.
• Knowledge of CRM or call‑routing software.
• Experience handling bilingual calls in a professional setting.

Skills & Competencies for Success

• Active Listening – Understand caller needs quickly and accurately.
• Problem‑Solving – Resolve issues efficiently while maintaining a calm demeanor.
• Time Management – Balance multiple tasks and calls without sacrificing quality.
• Team Collaboration – Share insights and support teammates to elevate overall performance.
• Adaptability – Thrive in a dynamic environment with evolving processes and technologies.
• Attention to Detail – Capture accurate information and follow protocols meticulously.

Work Environment & Culture at brighthush

At brighthush, we believe that a supportive, inclusive environment fuels innovation and customer satisfaction. Our remote team enjoys:

• Regular virtual team huddles and social events to foster camaraderie.
• Access to a dedicated help desk for technical support and equipment troubleshooting.
• Clear career pathways, with mentorship programs and internal job postings.
• A culture that celebrates diversity, equity, and inclusion.
• Opportunities to contribute ideas that shape our services and processes.

Compensation & Benefits Overview

We reward dedication and performance. Your compensation package includes:

• Base Pay – $15 per hour, with the potential to earn up to $17 per hour.
• Attendance Bonus – $2 per hour after 90 days of consistent attendance.
• Weekly Direct Deposit – Receive your earnings every week.
• Health & Wellness – Comprehensive medical, dental, and vision plans, plus telemedicine services.
• Financial Security – 401(k) with company match, flexible spending accounts, and other financial tools.
• Paid Time Off – Vacation, sick leave, and holidays to recharge.
• Equipment & Connectivity – Company‑provided headset, monitor, and a wired internet stipend.
• Professional Development – Training modules, certifications, and tuition assistance for career growth.

Career Growth & Learning Opportunities

At brighthush, your career is a journey. We offer:

• Clear advancement tracks from Agent to Team Lead, Supervisor, and Manager.
• Cross‑training in different service lines and industries.
• Leadership development programs to build managerial skills.
• Access to industry conferences, webinars, and workshops.
• Mentorship from seasoned professionals who guide your growth.

How to Apply

If you’re a dependable, bilingual professional who loves helping people and thrives in a remote setting, we want to hear from you. Click the link below to submit your application and join the brighthush family.

Apply to this position

Join brighthush – Make a Real Difference, One Call at a Time

Every call you handle is an opportunity to create a positive experience for a customer and to support the business that relies on our services. At brighthush, you’ll find a place where your voice matters, your growth is supported, and your contributions are recognized. If you’re ready to bring your bilingual skills, professionalism, and passion for customer service to a dynamic, remote team, apply today and start your journey with brighthush.