Remote Bilingual Customer Service Representative – Multilingual Support Specialist for Global Consumer Experience at brighthush

About brighthush

brighthush is a trailblazing marketing and entertainment powerhouse that amplifies Latin music and culture to audiences worldwide. Founded in 2019, our boutique agency has quickly become a go‑to partner for artists, promoters, and brands looking to create unforgettable live events, digital campaigns, and fan‑centric experiences. With a tight-knit team of 2–10 specialists, we thrive on agility, creativity, and a relentless commitment to customer delight. As we expand our global footprint, we’re looking for a passionate, bilingual Customer Service Representative to join our remote workforce and help us deliver world‑class support to our diverse clientele.

Why Join brighthush?

At brighthush, you’ll be part of a culture that values innovation, collaboration, and personal growth. We empower our team members to take ownership of their projects, experiment with new ideas, and celebrate successes together. Whether you’re a seasoned professional or just starting your career, you’ll find:

• Fully remote work with flexible hours that respect your work‑life balance.
• Comprehensive onboarding and continuous learning opportunities.
• Clear career pathways from Customer Support to Account Management, Marketing, or Operations.
• A supportive, inclusive environment where every voice is heard.

Key Responsibilities

As a Remote Bilingual Customer Service Representative, you will be the frontline ambassador for brighthush, ensuring every customer interaction reflects our brand’s excellence. Your day‑to‑day tasks will include:

• Responding to customer inquiries via phone, email, live chat, and other digital channels in both English and your second required language.
• Diagnosing and resolving complaints, troubleshooting technical issues, and providing clear, actionable solutions.
• Educating customers on brighthush’s products, services, policies, and industry trends.
• Accurately documenting all interactions in our CRM system and maintaining up‑to‑date customer records.
• Escalating complex or high‑priority issues to the appropriate department or supervisor while ensuring a smooth handoff.
• Following up with customers to confirm satisfaction and gather feedback for continuous improvement.
• Safeguarding confidential customer data in compliance with privacy regulations and company policies.
• Consistently meeting or exceeding customer satisfaction, response time, and quality metrics.

Essential Qualifications

• High school diploma or equivalent; additional education (e.g., associate’s or bachelor’s degree) is a plus.
• Fluency in English and a second language (Spanish, Portuguese, French, or another widely spoken language) – both written and spoken.
• Proven experience in customer service, preferably in a remote or virtual environment.
• Strong communication, active listening, and interpersonal skills.
• Excellent problem‑solving abilities and a customer‑first mindset.
• Basic computer literacy and familiarity with email, web‑based applications, and CRM platforms.
• Self‑motivation, time‑management skills, and the ability to prioritize multiple inquiries independently.

Preferred Qualifications

• Experience in the entertainment, event, or digital marketing industry.
• Knowledge of Latin music culture and fan engagement practices.
• Prior exposure to ticketing systems, event management software, or marketing automation tools.
• Experience with multilingual support or translation services.
• Demonstrated ability to work effectively in a fast‑paced, dynamic team.

Core Skills & Competencies

• Communication Excellence: Articulate complex information clearly and adapt tone to diverse audiences.
• Empathy & Patience: Build rapport quickly, listen actively, and respond with genuine care.
• Technical Proficiency: Navigate CRM systems, knowledge bases, and collaboration tools with ease.
• Problem‑Solving: Identify root causes, propose solutions, and follow through until resolution.
• Adaptability: Thrive in a remote setting, manage interruptions, and stay focused on goals.
• Team Collaboration: Share insights, support peers, and contribute to continuous improvement initiatives.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and unlocking potential. As a Customer Service Representative, you’ll have the chance to:

• Progress into senior support roles, team lead, or account management positions.
• Cross‑train in marketing, event production, or digital strategy to broaden your skill set.
• Participate in quarterly workshops, webinars, and industry conferences.
• Receive mentorship from senior leaders and access to a curated learning library.
• Contribute to process improvements and innovation projects that shape the future of customer experience.

Work Environment & Culture

Our remote-first culture is built on trust, transparency, and mutual respect. You’ll enjoy:

• Flexible work hours that accommodate different time zones and personal commitments.
• Regular virtual team huddles, social events, and wellness check‑ins.
• A collaborative platform that encourages idea sharing and feedback.
• Recognition programs that celebrate milestones and outstanding contributions.

Compensation, Perks, and Benefits

While specific figures may vary based on experience and location, we offer a competitive salary package that reflects the value you bring to brighthush. In addition:

• Fully remote work arrangement with a stipend for home office setup.
• Paid training and onboarding to ensure you’re equipped for success.
• Paid time off (PTO), holidays, and sick leave in accordance with company policy.
• Performance‑based bonuses and recognition incentives.
• Potential access to health insurance, retirement plans, and other benefits, subject to eligibility.
• Continuous professional development budget and support for certifications.

Ready to Make an Impact?

If you’re a bilingual communicator with a passion for delivering exceptional customer experiences, we want to hear from you. Join brighthush and help us bring the vibrant world of Latin music to fans around the globe while growing your career in a dynamic, supportive environment.

Apply today and become a key player in shaping the future of entertainment and customer service at brighthush.