Remote Customer Success Manager – Global Payment Solutions & Growth Strategist for SMBs and Professional Businesses

About brighthush

brighthush is a leading fintech innovator that empowers businesses worldwide with seamless cross‑border payment solutions, comprehensive business banking, and cutting‑edge commerce enablement tools. Founded in 2005, brighthush has grown into a global powerhouse with a vibrant, diverse team of over 4,000 professionals across North America, Europe, and Asia. Our mission is simple: to make global commerce effortless, secure, and accessible for every business, regardless of size or location.

As a remote‑first organization, brighthush offers the flexibility and autonomy that modern professionals crave, while fostering a culture of collaboration, continuous learning, and impact. We celebrate curiosity, champion innovation, and reward results. If you’re passionate about driving customer success, building lasting relationships, and shaping the future of global payments, we want you on our team.

Why Join brighthush?

• Impact at Scale: Work with SMBs and professional businesses across North America, helping them expand their global payment activities and unlock new revenue streams.
• Remote Flexibility: Fully remote role with a flexible schedule that supports work‑life balance.
• Career Growth: Clear pathways to senior Customer Success, Product, or Business Development roles.
• Learning & Development: Access to industry‑leading training, mentorship, and a robust internal knowledge base.
• Competitive Compensation: Base salary plus performance‑based bonuses, equity, and a comprehensive benefits package.
• Inclusive Culture: A diverse, inclusive, and collaborative environment that values every voice.

Key Responsibilities

As a Remote Customer Success Manager at brighthush, you will be the strategic partner for our North American SMB and professional client base. Your role will blend relationship management, data‑driven insights, and cross‑functional collaboration to accelerate customer growth and satisfaction.

• Customer Engagement & Growth: Own the full lifecycle of key accounts, from onboarding to expansion, ensuring high adoption and renewal rates.
• Strategic Growth Planning: Identify upsell and cross‑sell opportunities, develop tailored go‑to‑market plans, and execute roadmaps that align with customer objectives.
• Data Management & Analytics: Maintain accurate, up‑to‑date customer data in our CRM, analyze performance metrics, and surface actionable insights.
• Product Advocacy: Act as the voice of the customer for Product and Marketing teams, driving feature enhancements and regional initiatives.
• Business Case Development: Build compelling financial analyses, ROI models, and business cases to secure stakeholder buy‑in.
• Thought Leadership: Represent brighthush at industry events, webinars, and forums; craft success stories and case studies that showcase customer wins.
• Cross‑Functional Collaboration: Partner with Sales, Marketing, Product, and Operations to align on regional growth strategies and execution.
• Continuous Improvement: Identify process gaps, propose solutions, and champion best practices across the Customer Success organization.

Essential Qualifications

• Bachelor’s degree in Business, Finance, Marketing, or a related field.
• Minimum of 3 years of experience in Account Management, Business Development, or Customer Success within a fintech or SaaS environment.
• Proven track record of meeting or exceeding revenue and growth targets.
• Strong analytical skills with the ability to interpret complex data and translate insights into actionable strategies.
• Excellent written and verbal communication, capable of presenting to C‑level stakeholders.
• Project management experience, including the ability to juggle multiple priorities in a fast‑paced environment.
• High level of organization, attention to detail, and resilience under pressure.
• Self‑motivated, entrepreneurial mindset with a passion for driving results.

Preferred Qualifications

• Experience working with cross‑border payment solutions or international commerce platforms.
• Knowledge of North American SMB market dynamics and regulatory landscape.
• Proficiency with CRM systems (e.g., Salesforce, HubSpot) and data visualization tools (e.g., Tableau, Power BI).
• Previous experience in a remote or distributed team setting.
• Fluency in additional languages (Spanish, French, Mandarin) is a plus.

Core Skills & Competencies

• Customer‑Centric Mindset: Deep empathy for client challenges and a relentless focus on delivering value.
• Strategic Thinking: Ability to see the big picture, anticipate market trends, and craft long‑term growth plans.
• Data‑Driven Decision Making: Comfortable with metrics, KPIs, and turning numbers into narratives.
• Collaboration & Influence: Skilled at building cross‑functional partnerships and influencing without authority.
• Adaptability: Thrives in a dynamic environment, quickly adjusting priorities as business needs evolve.
• Communication: Clear, concise, and persuasive in both written and spoken formats.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is defined by your ambition and performance. As a Customer Success Manager, you’ll have the chance to:

• Progress to Senior Customer Success Manager, Customer Success Director, or Head of Customer Success.
• Transition into Product Management, Business Development, or Strategy roles based on your interests.
• Lead regional or global initiatives, shaping the direction of our North American strategy.
• Participate in leadership development programs, mentorship circles, and cross‑functional projects.
• Attend industry conferences, workshops, and webinars to stay ahead of fintech trends.

Work Environment & Culture

brighthush is built on a foundation of trust, transparency, and collaboration. Our remote culture is anchored by:

• Weekly virtual town halls and team check‑ins.
• Open‑door communication channels with senior leadership.
• Inclusive hiring practices that celebrate diversity of thought and background.
• Regular hackathons, innovation challenges, and hack‑days to spark creativity.
• Wellness initiatives, including mental health resources, virtual fitness classes, and flexible time off.

Compensation & Benefits

While specific figures vary by role and experience, brighthush offers a competitive total rewards package that typically includes:

• Base salary commensurate with market rates for remote Customer Success Managers in North America.
• Performance‑based bonuses tied to individual and company metrics.
• Equity options that align your success with the company’s long‑term growth.
• Health, dental, and vision insurance for you and your dependents.
• 401(k) plan with company match.
• Unlimited paid time off and flexible work hours.
• Professional development stipend and access to online learning platforms.
• Home office stipend to support a productive remote workspace.

How to Apply

Ready to take the next step in your career and help businesses worldwide thrive? Click the link below to submit your application and join the brighthush team.

Apply to this Remote Customer Success Manager position at brighthush

Closing Statement

At brighthush, we’re not just building a fintech platform; we’re creating a global ecosystem where businesses can grow, innovate, and succeed without borders. As a Remote Customer Success Manager, you’ll be at the heart of this mission, turning customer challenges into opportunities and driving measurable impact across North America. If you’re a strategic thinker, data‑driven, and passionate about empowering clients, we invite you to apply and become part of a team that’s redefining the future of commerce.