Remote Bilingual Spanish Customer Support Specialist – Exceptional Service & Multilingual Excellence in a Dynamic Virtual Environment

About brighthush

brighthush is a global leader in customer experience solutions, empowering brands to connect with their audiences through personalized, high‑quality support across multiple channels. With a culture rooted in innovation, empathy, and continuous learning, brighthush delivers scalable, technology‑driven service that transforms customer interactions into lasting loyalty. Whether you’re a seasoned professional or just starting your career in customer support, brighthush offers a vibrant, inclusive environment where your voice matters and your growth is our priority.

Position Overview

We are looking for a dedicated Remote Bilingual Spanish Customer Support Specialist to join our dynamic virtual team. In this full‑time, temporary role, you will serve as the first line of communication for Spanish‑speaking customers, providing timely, accurate, and courteous assistance in both Spanish and English. Your ability to navigate multiple software tools from a home office, combined with strong communication skills and reliable attendance, will be essential to delivering the exceptional service that brighthush is known for.

Key Responsibilities

• Respond promptly to inbound customer inquiries via phone, chat, and email in both Spanish and English.
• Resolve issues related to product usage, billing, account management, and general support, ensuring a high first‑contact resolution rate.
• Document all customer interactions accurately in our CRM system, maintaining up‑to‑date records for future reference.
• Escalate complex or unresolved issues to the appropriate internal teams while keeping the customer informed of progress.
• Collaborate with cross‑functional teams (technical support, billing, product, and quality assurance) to provide a seamless customer experience.
• Adhere to company policies, procedures, and quality standards, including data privacy and security guidelines.
• Participate in ongoing training sessions and knowledge‑sharing initiatives to stay current on product updates and best practices.
• Maintain a professional, friendly, and empathetic tone in all customer interactions, reflecting brighthush’s brand values.
• Support weekend coverage as required, ensuring consistent service availability for our global customer base.
• Contribute to continuous improvement efforts by providing feedback on process enhancements and tool optimizations.

Essential Qualifications

• Bilingual fluency in Spanish and English, with excellent written and verbal communication skills in both languages.
• Minimum of 1 year of experience in a customer support or call center environment, preferably handling bilingual interactions.
• Proficiency with customer relationship management (CRM) software and multi‑channel support platforms.
• Strong problem‑solving skills and the ability to think critically under pressure.
• Reliable internet connection and a quiet, dedicated workspace suitable for remote work.
• Excellent time‑management skills, with a proven track record of punctuality and consistent attendance.
• W2 employment status and eligibility to work in the United States.
• Availability to work flexible hours, including weekends, to meet the needs of a global customer base.

Preferred Qualifications

• Experience with call center metrics such as average handle time (AHT), first‑contact resolution (FCR), and customer satisfaction (CSAT) scores.
• Knowledge of the technology or product domain relevant to brighthush’s client portfolio.
• Familiarity with data privacy regulations (e.g., GDPR, CCPA) and secure handling of customer information.
• Previous experience working in a remote or virtual team environment.
• Additional language skills beyond Spanish and English.

Skills & Competencies

• Exceptional interpersonal skills, with the ability to build rapport quickly with diverse customers.
• Strong listening skills, enabling you to understand customer needs and provide tailored solutions.
• Adaptability and resilience, thriving in a fast‑paced, evolving support environment.
• Attention to detail, ensuring accurate documentation and compliance with quality standards.
• Team‑player mindset, collaborating effectively with colleagues across departments.
• Self‑motivation and initiative, taking ownership of customer issues and driving them to resolution.

Career Growth & Learning Opportunities

At brighthush, we believe that every team member has the potential to grow. As a Remote Bilingual Spanish Customer Support Specialist, you will have access to:

• Comprehensive onboarding and continuous training programs covering product knowledge, customer service best practices, and advanced communication techniques.
• Mentorship from experienced supervisors and subject‑matter experts, fostering skill development and career progression.
• Clear pathways to advance into senior support roles, team lead positions, or specialized tracks such as technical support, account management, or quality assurance.
• Opportunities to participate in cross‑functional projects, gaining exposure to different facets of the business and expanding your professional network.
• Access to industry conferences, webinars, and certification programs to keep you at the forefront of customer experience trends.

Work Environment & Company Culture

brighthush’s remote work model empowers you to balance professional responsibilities with personal commitments. Our culture is built on:

• Transparency: Open communication channels and regular feedback loops keep everyone aligned and informed.
• Inclusivity: We celebrate diversity and foster an environment where every voice is heard and respected.
• Collaboration: Virtual team meetings, brainstorming sessions, and informal “watercooler” chats keep the spirit of teamwork alive.
• Well‑being: Flexible scheduling, mental health resources, and wellness initiatives help you stay energized and focused.
• Recognition: We celebrate achievements through peer recognition programs, performance bonuses, and milestone celebrations.

Compensation, Perks & Benefits

While the base rate for this role is $15.00 per hour for bilingual speakers, brighthush offers a comprehensive benefits package that includes:

• Competitive hourly wages with potential for overtime and performance bonuses.
• Health, dental, and vision insurance options for eligible employees.
• Paid time off (PTO) and holidays, with flexible scheduling to accommodate personal needs.
• Professional development stipend to support training, certifications, and conferences.
• Employee assistance program (EAP) for confidential counseling and support services.
• Access to a digital wellness platform offering meditation, fitness, and mental health resources.
• Regular team‑building events, both virtual and in‑person, to strengthen camaraderie and engagement.

How to Apply

Ready to bring your bilingual expertise and customer‑centric mindset to brighthush? Click the link below to submit your application and join a team that values innovation, empathy, and growth.