Senior Customer Onboarding Specialist – SaaS Implementation & Training Lead for Healthcare & Tech Solutions at brighthush

About brighthush

brighthush is a trailblazer in the SaaS space, delivering cutting‑edge software that empowers senior living communities to elevate the quality of care for their residents. With a portfolio that spans healthcare, technology, and beyond, we are committed to creating solutions that are intuitive, secure, and scalable. Our mission is to transform the way organizations manage complex operations, enabling them to focus on what matters most: people.

At brighthush, we believe that technology should be a catalyst for positive change, not a barrier. That philosophy drives our culture of innovation, collaboration, and continuous learning. Whether you’re a seasoned professional or a rising star, you’ll find a place where your ideas are heard, your growth is supported, and your impact is tangible.

Why Join brighthush?

• Impactful Work: Your role will directly influence the success of our clients, helping them streamline onboarding, reduce time‑to‑value, and achieve higher adoption rates.
• Growth Opportunities: We invest heavily in professional development, offering mentorship, certifications, and a clear career ladder that can lead to senior leadership roles.
• Inclusive Culture: Diversity, equity, and inclusion are core to our values. Every team member is encouraged to bring their authentic self to work.
• Flexibility: While you’ll travel up to 25% of the time, most of your work can be done remotely from any of our hubs in Milwaukee, Chicago, Madison, or anywhere in the United States.
• Competitive Compensation: We offer a comprehensive package that includes base salary, performance bonuses, health benefits, and a generous paid time off policy.

Key Responsibilities

As a Senior Customer Onboarding Specialist, you will be the linchpin between our product team and our clients. Your day‑to‑day activities will revolve around ensuring a seamless transition from sales to implementation, fostering strong relationships, and driving adoption.

• Lead End‑to‑End Onboarding: Design, execute, and refine onboarding programs that align with each client’s unique needs and business objectives.
• Project Management: Own the project plan, timelines, and deliverables for each onboarding engagement, ensuring that milestones are met on schedule.
• Client Training & Enablement: Develop and deliver customized training sessions—both live and on‑demand—tailored to various stakeholder groups (executives, end users, IT staff).
• Stakeholder Collaboration: Partner with Sales, Product, Support, and Engineering to resolve technical or functional issues and to capture feedback for continuous improvement.
• Data & Reporting: Track onboarding metrics (e.g., adoption rates, time‑to‑value, satisfaction scores) and produce actionable insights for internal and client audiences.
• Travel & On‑Site Support: Travel up to 25% of the time to client sites in Milwaukee, Chicago, Madison, or other U.S. locations to conduct workshops, demos, and system integrations.
• Process Improvement: Identify bottlenecks in the onboarding workflow and propose scalable solutions that enhance efficiency and client experience.

Essential Qualifications

• Bachelor’s degree in Business, Information Technology, Healthcare Administration, or a related field.
• Minimum of 2 years of customer‑facing experience in SaaS, technology, or healthcare environments.
• At least 1 year of hands‑on software implementation or project management experience.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and project management tools (e.g., Asana, Jira, Trello).
• Strong communication skills—both written and verbal—in English, with the ability to translate technical concepts into business value.
• Demonstrated ability to manage multiple projects simultaneously while maintaining high quality and meeting deadlines.
• Comfortable with travel (up to 25%) and flexible scheduling to accommodate client needs.

Preferred Qualifications

• Experience in the senior living or broader healthcare sector.
• Certifications in project management (PMP, ScrumMaster, or equivalent).
• Background in data analytics or proficiency with reporting tools (Tableau, Power BI).
• Knowledge of integration technologies (API, ETL, middleware).
• Experience leading cross‑functional teams or managing vendor relationships.

Key Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional client experiences and turning feedback into action.
• Analytical Thinking: Ability to dissect complex processes, identify root causes, and propose data‑driven solutions.
• Adaptability: Thrive in a fast‑moving environment where priorities shift quickly.
• Collaboration: Work effectively with internal stakeholders and external partners to achieve shared goals.
• Technical Proficiency: Comfortable navigating SaaS platforms, CRM systems, and basic scripting or API concepts.
• Leadership: Inspire and guide clients and internal teams toward successful outcomes.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone to greater responsibility. As a Senior Customer Onboarding Specialist, you will:

• Progress to a Lead Onboarding Manager, overseeing a team of specialists.
• Transition into Product Management or Customer Success Leadership roles.
• Earn industry certifications and attend conferences to stay ahead of market trends.
• Participate in internal hackathons and innovation labs to shape future product features.
• Benefit from a mentorship program that pairs you with senior leaders across the organization.

Work Environment & Culture

Our culture is built on transparency, collaboration, and a relentless focus on customer value. You’ll find:

• Remote-first flexibility with optional on‑site hubs in Milwaukee, Chicago, and Madison.
• Weekly virtual town halls where leadership shares company updates and celebrates wins.
• Monthly “Innovation Fridays” where teams prototype new ideas and share learnings.
• A robust wellness program that includes mental health resources, gym stipends, and mindfulness sessions.
• Community outreach initiatives that allow employees to volunteer and give back.

Compensation & Benefits

While specific figures vary by location and experience, our compensation package is designed to be competitive and rewarding:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to onboarding success metrics.
• Health, dental, and vision insurance with generous coverage options.
• 401(k) plan with company match.
• Unlimited paid time off (PTO) and flexible work arrangements.
• Professional development stipend and access to online learning platforms.
• Employee stock purchase plan (ESPP) and equity opportunities for senior roles.

How to Apply

Ready to make a difference in the lives of senior living communities and the professionals who care for them? Click the link below to submit your application and join the brighthush family.