Remote Billing & Revenue Cycle Customer Service Representative – Patient & Attorney Support Specialist for brighthush

About brighthush

brighthush is a forward‑thinking leader in the ambulatory surgery center (ASC) industry, dedicated to delivering exceptional patient care and operational excellence across a nationwide network of more than 250 high‑performance surgery centers. Founded in 1992, brighthush has grown into a trusted partner for hospitals, physicians, and insurers, consistently recognized for its commitment to quality, innovation, and employee development. Our mission is simple: to make every surgical experience safe, seamless, and financially transparent for patients, providers, and payors alike.

As a remote‑first organization, brighthush empowers its teams to work from anywhere in the United States, fostering a culture of flexibility, collaboration, and continuous learning. We believe that great customer service begins with a deep understanding of the revenue cycle, and we are looking for a passionate, detail‑oriented professional to join our Customer Service team as a Billing Representative.

Why Join brighthush?

• Impactful Work: You will be the primary point of contact for patients, attorneys, and insurance companies, ensuring that billing questions are resolved quickly and accurately, directly influencing patient satisfaction and revenue integrity.
• Remote Flexibility: Work from the comfort of your home or any location in the U.S., with a fully supported home‑office setup and a flexible schedule that respects your work‑life balance.
• Career Growth: brighthush invests heavily in employee development through structured training programs, mentorship, and clear career pathways within the revenue cycle and beyond.
• Competitive Compensation & Benefits: We offer a comprehensive benefits package that includes health, dental, vision, life, disability, and a generous 401(k) match, along with paid time off, family leave, and more.
• Inclusive Culture: Our diverse, collaborative environment encourages innovation, open communication, and a shared commitment to excellence.

Key Responsibilities

As a Remote Billing & Revenue Cycle Customer Service Representative, you will be the frontline advocate for our patients, attorneys, and insurance partners. Your day‑to‑day tasks will include:

• Handling inbound calls and emails from patients, attorneys, insurance carriers, and internal stakeholders to resolve billing inquiries, disputes, and payment issues.
• Communicating complex revenue cycle processes and outcomes in a clear, empathetic, and professional manner.
• Applying knowledge of payor policies, state regulations, and internal guidelines to provide accurate, compliant responses.
• Documenting all interactions accurately in our CRM system, ensuring data integrity and audit readiness.
• Escalating unresolved issues to the appropriate departments (e.g., Billing, Collections, Compliance) while maintaining a high level of customer satisfaction.
• Collaborating with cross‑functional teams—Finance, Operations, IT—to streamline processes and improve the overall billing experience.
• Participating in continuous improvement initiatives, providing feedback on workflow efficiencies, and contributing to the development of best‑practice playbooks.
• Adhering to all company policies, procedures, and regulatory requirements, including HIPAA, state billing laws, and payer contracts.
• Completing additional duties as assigned by your supervisor to support team goals and organizational priorities.

Essential Qualifications

• High School Diploma or General Education Development (GED) certificate.
• Minimum of 1 year of experience in healthcare billing, revenue cycle management, or a call‑center environment.
• Strong understanding of medical insurance terminology, payer contracts, and reimbursement processes.
• Proficiency with customer service software (e.g., Salesforce, Zendesk) and Microsoft Office Suite.
• Excellent verbal and written communication skills, with the ability to explain complex concepts in simple terms.
• Demonstrated ability to manage multiple priorities, meet production targets, and maintain high quality standards.
• Self‑motivated, flexible, and comfortable learning new systems and processes quickly.
• Team‑oriented mindset, with a pleasant demeanor and a genuine commitment to customer satisfaction.

Preferred Qualifications

• Associate’s or Bachelor’s degree in Health Administration, Business, or a related field.
• Experience working with electronic health record (EHR) systems and billing software such as Epic, Athenahealth, or Meditech.
• Knowledge of state‑specific billing regulations and payer mix (Medicare, Medicaid, commercial plans).
• Previous exposure to legal or attorney‑related billing inquiries.
• Certification in Revenue Cycle Management (e.g., Certified Revenue Cycle Professional – CRCP).

Core Skills & Competencies

• Customer‑Centric Mindset: Ability to put the patient and partner first, turning challenging situations into positive outcomes.
• Analytical Thinking: Strong problem‑solving skills, with the capacity to dissect complex billing scenarios and identify root causes.
• Attention to Detail: Meticulous record‑keeping and data entry to ensure compliance and audit readiness.
• Adaptability: Comfortable navigating changing policies, payer requirements, and technology updates.
• Collaboration: Effective teamwork across departments, fostering a culture of shared success.
• Time Management: Prioritizing tasks, meeting deadlines, and maintaining productivity in a fast‑paced environment.
• Technical Proficiency: Quick learner of new software and tools, with a solid foundation in digital communication platforms.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as your day‑to‑day responsibilities. As a Billing Representative, you will have access to:

• Structured onboarding and ongoing training modules covering revenue cycle fundamentals, payer policies, and regulatory compliance.
• Mentorship programs pairing you with seasoned revenue cycle leaders who can guide your career trajectory.
• Cross‑training opportunities in related areas such as Collections, Compliance, or Operations, enabling you to broaden your skill set.
• Internal promotion pathways that reward performance, initiative, and a passion for continuous improvement.
• Access to industry conferences, webinars, and certifications at no cost to you, ensuring you stay ahead of evolving healthcare trends.

Work Environment & Company Culture

brighthush thrives on a culture of transparency, respect, and innovation. Our remote workforce enjoys:

• Regular virtual town halls and team‑building events that keep everyone connected and engaged.
• A collaborative platform that encourages idea sharing and cross‑departmental problem solving.
• Recognition programs that celebrate individual and team achievements, from “Employee of the Month” to quarterly awards.
• Open communication channels with leadership, ensuring your voice is heard and your feedback shapes the future of brighthush.

Compensation & Benefits

While specific salary ranges are tailored to experience and qualifications, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards for remote billing roles.
• Performance‑based bonuses tied to call quality, resolution rates, and customer satisfaction metrics.
• Comprehensive health benefits: Medical, Dental, Vision, Life, and Disability insurance.
• Flexible Spending Accounts (FSA) for Healthcare, Dependent Care, Transportation, and Parking.
• Health Savings Account (HSA) options for eligible employees.
• 401(k) plan with company match to help you build long‑term financial security.
• Paid Time Off (PTO) that accrues each pay period, with a minimum of 20 days and up to 25 days per calendar year, depending on tenure.
• Paid family leave and 9 observed holidays.
• Professional development stipend and access to industry certifications.

How to Apply

If you are a dedicated, customer‑focused professional ready to make a tangible impact in the healthcare revenue cycle, we invite you to apply today. Join brighthush and become part of a team that values innovation, integrity, and the well‑being of both patients and employees.

Ready to take the next step? and start your journey with brighthush.