Remote Customer Service Representative – B2B Client Support Specialist for Global Sales Operations

About brighthush

brighthush is a forward‑thinking, technology‑driven solutions provider that empowers businesses worldwide to streamline operations, enhance customer experiences, and drive sustainable growth. Founded in 2018, brighthush has rapidly evolved into a trusted partner for enterprises across diverse sectors, from manufacturing and logistics to retail and services. Our mission is to deliver unparalleled value through innovative products, data‑centric insights, and a customer‑first culture that places people at the heart of everything we do.

As a remote‑first organization, brighthush embraces flexibility, collaboration, and continuous learning. We believe that great talent can thrive anywhere, and we provide the tools, resources, and support necessary for our team members to excel from any location. If you are passionate about delivering exceptional service, thrive in a fast‑paced environment, and want to be part of a company that values impact, creativity, and growth, brighthush is the place for you.

Position Overview

We are seeking a highly motivated Remote Customer Service Representative to join our B2B client support team. In this role, you will be the primary point of contact for our commercial partners, handling inbound calls, emails, and order inquiries with precision and professionalism. You will play a pivotal role in ensuring that our customers receive timely, accurate, and personalized service, thereby strengthening relationships and supporting our revenue goals.

Key responsibilities include validating high‑volume orders, managing order modifications, resolving discrepancies, and collaborating with cross‑functional teams such as Pricing, Sales Administration, Transportation, Finance, Quality, and Marketing. Your ability to navigate complex systems—ranging from EDI to customer portals—will be essential to delivering a seamless experience for our partners.

Key Responsibilities

• Order Validation & Management: Accurately process and validate orders that contribute to an annual sales volume of approximately $1 billion, ensuring compliance with service expectations and unique customer requirements.
• Order Modification & Issue Mitigation: Handle order changes in alignment with client requests while proactively mitigating negative service impact and minimizing financial penalties.
• Customer Inquiry Handling: Respond to a wide range of inquiries—including order status, inventory availability, product details, claims/returns, account status, pricing, and sales programs—across phone, email, and fax channels.
• Problem Resolution: Assess and resolve customer‑related issues, developing and implementing effective solutions that meet or exceed customer experience communication standards.
• Cross‑Functional Collaboration: Work closely with internal stakeholders such as Pricing, Sales Administration, Transportation, Finance, Quality, Marketing, and the field Sales Force to ensure cohesive service delivery.
• Technology Proficiency: Leverage current technology platforms—including Delivery Ware, Team‑Email, Customer Web‑sites, and Electronic Data Interchange (EDI)—to respond promptly to customer requests.
• Continuous Improvement: Identify process gaps, recommend enhancements, and participate in initiatives that elevate service quality and operational efficiency.
• Additional Duties: Perform other related tasks as assigned to support the broader customer service function.

Essential Qualifications

• Minimum of 1 year of customer service experience in a service‑oriented industry.
• Demonstrated ability to manage high‑volume workloads with a strong focus on accuracy and detail.
• Excellent interpersonal, written, and oral communication skills, coupled with effective problem‑solving capabilities.
• Proven track record of working independently, cross‑functionally, and within a team environment.
• Associate’s or Bachelor’s degree (or equivalent professional experience).
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with SAP or similar ERP systems.

Preferred Qualifications

• Experience in B2B sales support or order management within a high‑volume, revenue‑driven environment.
• Knowledge of EDI protocols and experience navigating customer portals.
• Prior exposure to logistics, transportation, or supply‑chain operations.
• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Fluency in additional languages (e.g., Spanish, French) is a plus.

Skills & Competencies

• Customer‑centric mindset with a passion for delivering exceptional service.
• Strong organizational skills and the ability to prioritize tasks effectively.
• Adaptability to changing priorities and the capacity to thrive in a dynamic environment.
• Collaboration and teamwork, with a willingness to share knowledge and support peers.
• Technical aptitude and a quick learning curve for new software and systems.
• Resilience under pressure, maintaining composure and professionalism during challenging interactions.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Remote Customer Service Representative, you will have the opportunity to:

• Progress into senior support roles, such as Customer Success Manager or Account Manager.
• Transition into cross‑functional positions in Sales, Operations, or Product Management.
• Participate in leadership development programs, mentorship initiatives, and continuous learning workshops.
• Access to industry certifications and training courses that enhance your skill set and marketability.
• Engage in global projects that broaden your perspective and expose you to diverse business challenges.

Work Environment & Company Culture

brighthush fosters a culture of inclusivity, innovation, and collaboration. Our remote‑first model empowers employees to work from anywhere while staying connected through:

• Weekly virtual team huddles and cross‑departmental syncs.
• Real‑time communication tools (Slack, Teams, Zoom) that keep everyone aligned.
• A transparent feedback loop that encourages continuous improvement.
• Employee Resource Groups (ERGs) that celebrate diversity and promote belonging.
• Regular virtual social events, wellness challenges, and community outreach programs.

We value work‑life balance and provide flexible scheduling options to accommodate personal commitments while meeting business objectives.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards.
• Annual bonus plan tied to company and individual performance.
• Role‑based sales incentive plan for high‑performing team members.
• Robust health, dental, and vision plans with comprehensive coverage.
• Market‑leading 401(k) program with company matching contributions.
• Generous paid time off (PTO), flexible vacation policies, and adoption benefits.
• Employee discounts on brighthush products and partner services.
• Professional development stipend and access to online learning platforms.
• Participation in ERGs and community volunteer initiatives.

Why Join brighthush?

By joining brighthush, you will become part of a forward‑looking organization that values innovation, customer success, and employee growth. You will:

• Work with a dedicated team that celebrates achievements and supports each other.
• Contribute to meaningful projects that directly impact our clients’ success.
• Enjoy a flexible, remote work environment that respects your personal and professional life.
• Benefit from a culture that rewards creativity, initiative, and continuous learning.
• Advance your career through structured development programs and real‑world experience.

If you are ready to take the next step in your career, bring your passion for customer service, and thrive in a dynamic, remote setting, we encourage you to apply today. Join brighthush and help us shape the future of B2B client support.