[Remote] Business Insights Analyst, Remote US

Note: The job is a remote job and is open to candidates in USA. Carewell is seeking a Business Insights Analyst to help teams understand business performance and identify the drivers behind changing metrics. The role builds actionable reporting and dashboards, supports financial and cross-functional analysis, and partners with stakeholders to test and measure business levers.

Responsibilities

• Design and build reports and dashboards that help stakeholders self-monitor their part of the business
• Go beyond "what happened" to "what's driving it" — identify the underlying business drivers behind metric movement
• Partner with stakeholders to use data to drive strategic business decisions
• Help identify the KPIs a given team or function should actually be watching, and build the reporting that tracks them on an ongoing basis
• Build and maintain monthly financial reports, incorporating light financial analysis across revenue, margin, and cost lines
• Retire or simplify reports that no longer drive decisions, so stakeholders aren't left sorting signal from noise
• Marketing efficiency analysis: CAC, LTV, spend efficiency, channel-level performance
• Merchandising, revenue, and profit/margin analysis: product- and category-level performance, margin drivers
• Customer cohort behavior: retention curves, repeat purchase patterns, Autoship performance
• Care Services productivity analysis: throughput, service-level metrics, staffing efficiency
• Take stakeholder input — a hunch, a complaint, an open question — and turn it into a concrete, testable hypothesis about what lever to pull
• Build the tracking needed to measure results once that lever is pulled, before the lever is pulled, not after
• Close the loop — report back on whether the lever worked, and adjust the tracking or the hypothesis if it didn't
• Flag when a stakeholder's request points to a bigger underlying question worth raising, rather than just answering exactly what was asked
• Work directly with stakeholders at every level, from individual contributors to senior leadership
• Strong, clear written and verbal communication is required; polished presentation skills are not
• Translate technical or data-heavy findings into plain language a non-analytical stakeholder can act on
• Understand table structure and data model design well enough to give clear direction on how existing tables should be re-engineered to support your analysis
• Write complex, efficient SQL to build and maintain your own analytical queries independently
• Use AI tools (Claude, Claude Code, Claude Cowork) and Hex as part of your everyday workflow — from day one, not as a learning curve
• Escalate data model or table-structure issues to rather than working around them repeatedly

Skills

• 3–5 years of experience in analytics, business intelligence, reporting, or a closely related analytical role
• Demonstrated experience working across multiple functional areas of a business (i.e. marketing, product, finance, operations)
• Strong SQL skills — comfortable writing complex analytical queries independently, including joins across multiple tables and aggregations at different levels of grain
• Working understanding of relational table structure and data modeling concepts — able to read an existing schema and identify where it should change to support new analysis
• Proven experience with modern reporting tools (Hex, Looker, Omni, Etc.)
• Practical, hands-on experience using AI tools (e.g., Claude, ChatGPT, Copilot, or similar) to accelerate analytical work — able to apply this productively from day one, not as something to be trained on
• A specific example, from a past role, of a report or metric you built that changed a stakeholder's decision — not just informed it
• Strong written and verbal communication skills; comfort presenting findings to stakeholders at all levels
• A track record that suggests genuine interest in going deep on analytical craft over the next several years, rather than using this as a fast step toward a management track
• E-commerce or DTC experience strongly preferred; service-business experience (support, care, or operations) also valuable given Carewell's Care Services function
• Degree in a quantitative, business, or related field preferred

Benefits

• Health, Dental, and Vision insurance
• Short-term Disability and Life Insurance (100% employer-sponsored)
• Long-term Disability
• Supplemental Life Insurance (employee-sponsored)
• 401(k) Retirement Plan
• 100% Remote
• Generous paid time off and 6 paid holidays
• Employee discount

Company Overview

Company H1B Sponsorship