[Remote] Customer Growth & Activation Specialist

Note: The job is a remote job and is open to candidates in USA. WHI Solutions, an eBay company, is hiring a Customer Growth & Activation Specialist to bring new parts buyers onto Nexpart and deepen engagement with existing customers in the automotive B2B ecommerce market. The role focuses on prospecting, customer onboarding and activation, re-engagement campaigns, product education, and sharing customer feedback with internal teams.

Responsibilities

• Run outbound prospecting to target repair shops, dealerships and distributors through calls, emails and sequences
• Qualify interest, explain how Nexpart fits each customer's parts-buying workflow, and get them signed up
• Lead onboarding and activation outreach: set up new accounts, connect customers with their suppliers, and guide them to their first orders
• Engage existing customers to re-engage low-activity accounts and introduce features they aren't using
• Execute assigned outreach, onboarding and re-engagement campaigns to plan and on schedule
• Educate customers on Nexpart's core features by phone, video and email
• Capture all customer and outreach data in Salesforce, including activity, contact details, activation status and next steps
• Deliver against activity, activation and engagement targets
• Serve as a 'voice of the customer', sharing feedback and activation blockers with the team, Support and Product
• Represent WHI at a handful of trade shows and industry events each year

Skills

• 1–3 years in inside sales, SDR/BDR, customer onboarding, customer success or a similar customer-facing role
• Comfort making a high volume of outbound calls and emails, and handling objections
• Strong ability to learn technical concepts and communicate them clearly to customers
• Organized and detail-oriented, with disciplined CRM habits
• Comfort in handling uncertainty
• Highly collaborative – be fun, and easy to work with!
• BS/BA degree or equivalent experience
• Remote roles are not eligible for U.S. visa sponsorship
• Salesforce experience preferred
• Experience with automotive parts, repair shops, dealerships, or B2B software preferred

Benefits

• Commission structure
• Maternal & paternal leave
• Paid sabbatical
• Plans to help ensure your financial security today and in the years ahead
• Target bonus
• Restricted stock units (as applicable)
• Medical, financial, and/or other benefits, including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave
• Remote work with occasional travel required

Company Overview