[Remote] Client Services Consultant

Note: The job is a remote job and is open to candidates in USA. Axuall is a clinical workforce intelligence company that helps healthcare organizations improve clinician onboarding, workforce planning, and provider data management. The Client Services Consultant will advise healthcare customers, design and optimize workflows, guide solution adoption and organizational change, and support measurable outcomes across implementation and customer engagements.

Responsibilities

• Lead workflow discovery to understand customer processes, challenges, goals, and opportunities for improvement
• Design and recommend future-state workflows that leverage Axuall solutions and industry best practices to improve efficiency and outcomes
• Serve as a trusted advisor and subject matter expert, applying healthcare, product, and workflow expertise across customer engagements
• Manage workflow and solution workstreams within customer engagements, coordinating deliverables, dependencies, and follow-up to support successful implementation
• Guide customers through workflow and organizational change to drive successful adoption of Axuall solutions
• Develop and lead targeted adoption and optimization strategies, including training, addressing resistance, building customer champions, and using customer feedback and workflow insights to improve efficiency and value realization
• Assess utilization, adoption, workflow performance, and customer outcomes to identify opportunities for improvement
• Own the quality and effectiveness of workflow and solution recommendations throughout implementation, validation, go-live, and optimization
• Develop and share reusable workflow patterns, playbooks, best practices, and consulting approaches that improve consistency and scale expertise across customer engagements
• Bring customer insights, workflow needs, and recurring challenges back to Axuall to inform product improvements and strengthen delivery methodologies

Skills

• 5+ years of experience in healthcare technology, consulting, implementation, or customer success; healthcare credentialing or provider operations experience is strongly preferred
• Strong consulting and solutioning skills, with the ability to understand complex workflows and recommend practical future-state solutions
• Strong healthcare domain knowledge with the ability to develop deep expertise in Axuall products and customer workflows
• Experience guiding customers through workflow transformation, adoption, and organizational change to achieve measurable outcomes
• Strong analytical, problem-solving, communication, and facilitation skills, with the ability to translate complex needs into clear recommendations
• Ability to navigate ambiguity, manage priorities across multiple customer engagements, and operate with a high degree of accountability
• Healthcare credentialing or provider operations experience is strongly preferred

Benefits

• Comprehensive Health Insurance
• 401(k) with Employer Match
• Wellness Stipend
• Professional Development Reimbursement
• Work From Home Stipend
• Remote Work Flexibility
• Flexible PTO
• Paid parental leave
• Eligible for discretionary annual bonus & equity incentive plan participation upon hire
• Diversity in Tech (DiT) Employee Resource Group
• Impactful programming that supports and fosters a place of belonging for team members

Company Overview