[Remote] Client Success Analyst / Senior Analyst (North America)

Note: The job is a remote job and is open to candidates in USA. KOR is hiring a Client Success Analyst or Senior Analyst to support institutional clients using its regulatory trade reporting product. The role owns client implementations, investigates data and reporting issues, provides day-to-day support, and helps clients adopt the product effectively.

Responsibilities

• Support client implementations end to end: onboarding, data mapping, test cycles and go-live readiness
• Analyze client submissions, rejections and reconciliation breaks, find the root cause and work with clients and engineering on the fix
• Respond to client questions on data, product and reporting rules, and own tickets through to resolution
• Triage incoming issues and escalate with a clear analysis attached
• Build and maintain client documentation, runbooks and FAQs
• Use AI and automation to speed up analysis, triage and reporting, and suggest improvements to how we work
• Track client health and adoption signals and flag risks or opportunities early
• Join client meetings and occasional on-site visits for kickoffs and go-lives

Skills

• 2–5 years in OTC derivatives, regulatory reporting, trade operations or a client-facing data role (Senior Analyst: 4+ years)
• Familiarity with at least one reporting regime (e.g. CFTC, CSA, EMIR, ASIC, MAS)
• Strong analytical skills: comfortable with large data sets and Excel, and good at tracing an issue to its root cause
• Already using AI tools in your daily work and looking for ways to automate
• Clear, structured communicator with clients and internal teams
• Organized and reliable, able to juggle several client issues at once
• SQL, APIs/JSON, ISO 20022 or FpML, Jira

Benefits

• Fully remote within North America
• A culture of trust, ownership and constructive feedback
• A modern tool stack, including AI, and room to shape how we use it
• A span of control that matches your ambitions and skills
• We’ll listen, take your needs and goals seriously, and invest in your professional growth.

Company Overview