Remote Position
[Remote] Client Success Manager, Legal
🌍 Remote · United States
💼 Full-time
Note: The job is a remote job and is open to candidates in USA. Intapp is seeking a Client Success Manager, Legal to drive adoption and optimize solutions across a tier of legal-industry accounts. The role advises clients on product usage and best practices, executes data-driven success plays, and serves as a trusted advisor and customer advocate.
Responsibilities
- Monitor adoption data, usage trends, health and engagement signals across a tier of legal clients to identify where proactive outreach will drive retention and value
- Execute data-triggered success plays — structured, repeatable outreach motions tied to usage milestones, risk signals, or renewal timing — to drive adoption and retention at scale
- Leverage skills, expertise, and client feedback to identify and build new success plays to drive incremental value for our clients
- Serve as a responsive point of contact for client inquiries, advising on product usage, configuration, and best practices
- Build proficiency in an initial Intapp solution, then progressively expand expertise across the broader Intapp product suite
- Consult with clients post-deployment to ensure they capitalize on available solution features and that implemented solutions meet their organizational needs
- Reinforce and expand knowledge of Intapp's product portfolio, competitive landscape, and industry dynamics on an ongoing basis
Skills
- 5+ years of experience in client success serving professional services firms, ideally in the legal industry
- Experience using adoption and usage data to drive structured, playbook-driven outreach programs
- Ability to build product proficiency quickly and continue learning new solutions over time
- Exposure or experience with Intapp Intake, Conflicts and Terms or the risk management and compliance domain in law or professional service firms
- Strong consultative and communication skills: ability to listen carefully and influence
- Strong analytical skills and ability to synthesize input from multiple sources into clear client-facing recommendations
- Resourceful problem-solver with results orientation and strong time management discipline
- Bachelor's degree required
- Familiarity with professional services firms, ideally law firms, and how they operate
- Experience across Intapp's broader product suite, or equivalent enterprise software in the professional services space
- Experience with customer success or engagement platforms used to trigger and track outreach at scale
- Experience in a publicly traded, growth-stage software company
Benefits
- A modern work environment that's connected yet flexible.
- Professional development opportunities supported by a community of experienced professionals.
- Reimbursement for training and continuing education.
- Modern, open offices designed to inspire creativity and collaboration.
- Complimentary lunches and fully stocked kitchens.
- Comprehensive wellness and flexible time off programs.
- Family-formation benefits and support during your family-building journey.
- Paid volunteer time off.
- A donation matching program for the causes you care about.
Company Overview