Remote Position
[Remote] Clinical Specialist CRM - Miami
🌍 Remote · South Africa
💼 Full-time
Note: The job is a remote job and is open to candidates in USA. Medtronic is hiring a Clinical Specialist to support Cardiac Rhythm Management sales and customer service objectives in the Miami territory. The role provides technical, operational, and educational support for CRM devices and therapies, while collaborating with customers and field teams and supporting sales objectives.
Responsibilities
- Provide technical support for CRM devices and therapies by performing system checks/interrogations, supporting implants, troubleshooting issues, and applying knowledge gained through comprehensive CRM field training
- Coordinate operational support by ensuring accurate patient documentation, managing inventory and equipment resources, maintaining programmer software, and assisting with daily coverage logistics to meet customer and business needs
- Educate physicians, hospital staff, office personnel, and field team members on CRM products, therapies, and solutions, while supporting the onboarding and development of new Clinical Specialists and Sales Representatives
- Collaborate with sales leadership and field partners to understand customer needs, market dynamics, and the value of Medtronic CRM products and solutions
- Identify customer opportunities, support purchase order activities, monitor competitive trends, and provide actionable feedback to help achieve sales objectives
- Maintain technical expertise by staying current on new CRM products, therapies, solutions, and patient management offerings to effectively support customers and clinical outcomes
- Travel extensively within the assigned territory to support customer clinics, hospitals, and business meetings, with frequent independent driving – approximate 80% of the time
- Perform physical job requirements, including frequent two-handed lifting of up to 40 lbs., sitting, standing, and walking for 8+ hours per day, and regularly bending, stooping, squatting, and maintaining balance
- Work effectively in clinical environments with exposure to eye protection, infectious disease, and radiation, while wearing 7-9 lbs. of lead for extended periods, utilizing computers and mobile devices, and maintaining the vision capabilities necessary to support patient care and field-based responsibilities
Skills
- A valid driver's license, active auto insurance, and a driving record that meets company standards are required
- High School Diploma PLUS a minimum 6 years OR Associate's Degree PLUS a minimum 4 years OR Bachelor's Degree PLUS a minimum 2 years of work experience in healthcare, field sales, or work experience utilizing complex mathematics, mechanical concepts, science or computing
- Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment
- Bachelor's degree in nursing, life sciences, or biomedical engineering
- 2+ years in Cath lab, EP Lab, hospital/clinic with cardiology knowledge
- Thorough working knowledge of medical terminology and the medical device industry
- Expertise with Microsoft tools & other applications (i.e., SalesForce.com)
- Ability to meet vendor credentialing requirements
- Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines
Benefits
- Remote work for the Miami territory, with regular travel to customer accounts.
- Sales Incentive Plan (SIP), with the opportunity to earn incentive compensation for achieving or exceeding goals.
- For regular employees working 20+ hours per week: health, dental, and vision insurance.
- For regular employees working 20+ hours per week: Health Savings Account.
- For regular employees working 20+ hours per week: Healthcare Flexible Spending Account.
- For regular employees working 20+ hours per week: life insurance.
- For regular employees working 20+ hours per week: long-term disability leave.
- For regular employees working 20+ hours per week: dependent daycare spending account.
- For regular employees working 20+ hours per week: tuition assistance/reimbursement.
- For regular employees working 20+ hours per week: Simple Steps global well-being program.
- For all regular employees: incentive plans.
- For all regular employees: 401(k) plan plus employer contribution and match.
- For all regular employees: short-term disability.
- For all regular employees: paid time off.
- For all regular employees: paid holidays.
- For all regular employees: Employee Stock Purchase Plan.
- For all regular employees: Employee Assistance Program.
- For all regular employees: Non-qualified Retirement Plan Supplement, subject to IRS earning minimums.
- For regular employees who are Vice Presidents and above, or subject to IRS earning minimums: Capital Accumulation Plan.
- Temporary employees: paid sick time, as required under applicable state law, and Employee Stock Purchase Plan.
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