[Remote] Club Operations Project Manager

Note: The job is a remote job and is open to candidates in USA. 24 Hour Fitness is hiring a Club Operations Project Manager to plan, lead, and deliver high-priority operations projects across its clubs, markets, and enterprise. The role coordinates cross-functional teams, manages project execution, and leads change management to support adoption and sustained implementation.

Responsibilities

• Lead the end-to-end planning and execution of high-priority, cross-functional operations projects, from intake and scoping through launch, adoption, and stabilization
• Build integrated project plans that define scope, milestones, workstreams, owners, dependencies, risks, success measures, and decision points
• Apply formal project management methods to manage multiple, parallel projects, keeping work on schedule, within budget, and focused on agreed business outcomes
• Lead change management for every project, assessing the impact on clubs, team members, and members and building the stakeholder, communication, training, and adoption plans needed for change to stick
• Partner with field leaders, including Regional Vice Presidents, District Managers, General Managers, and Department Heads, to understand operational realities and build field input into project design and rollout
• Coordinate with Operations, Fitness, Sales, Marketing, Human Resources, Finance, Technology, Legal, Real Estate, and other partners to drive execution while workstream owners stay accountable for their deliverables
• Run consistent project rhythms, including kickoffs, status meetings, milestone reviews, decision and action logs, risk escalation, and executive updates
• Identify gaps, dependencies, and operational risks early, recommend solutions, and escalate unresolved decisions or resource conflicts to the executive sponsor
• Plan and execute operational pilots, including site selection, readiness requirements, success measures, and recommendations for broader rollout
• Coordinate readiness for initiatives such as new club openings, closures, remodels, acquisitions and integrations, new programs and services, technology implementations, and process or policy changes
• Establish launch-readiness criteria, confirm communications, training, systems, staffing, policies, and field support are in place before launch, and facilitate go/no-go decisions
• Produce clear, professional project communications for field teams, corporate partners, and senior leadership, and provide executive-level visibility into status, key decisions, risks, and support needs
• Track adoption and results after launch, conduct post-project reviews, and confirm a clean handoff to the ongoing business owner
• Develop repeatable playbooks, tools, and templates that strengthen project and change management practices across the organization
• Perform other duties as assigned

Skills

• Proven ability to manage multiple, parallel projects using formal project planning techniques and tools
• Demonstrated change management capability, including stakeholder assessment, communication planning, training, and driving adoption
• Ability to translate broad business objectives into structured, actionable project plans
• Ability to influence and drive accountability across teams without direct reporting relationships
• Strong business judgment with the ability to anticipate operational risks and dependencies
• Excellent written, verbal, facilitation, and executive communication skills
• Strong organizational skills and attention to detail, with the ability to meet concurrent deadlines in a fast-paced environment
• Ability to build effective working relationships with all levels of the organization, including club and above-club leadership
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams) and project management and collaboration tools
• Bachelor's degree in Business, Operations, Project Management, or a related field, or an equivalent combination of education and experience
• 3+ years of dedicated project management experience in a fitness, retail, restaurant, or other multi-unit, consumer-facing environment
• Demonstrated experience leading projects that required significant change management
• Understanding of club operations, processes, and procedures
• Experience with club or store openings, remodels, pilots, new program launches, or integrations
• Ability to work collaboratively and independently, be flexible, and handle multiple priorities
• Project Management Professional (PMP) or other Project Management Institute (PMI) certification
• Change management certification or training (e.g., Prosci, ACMP)
• 5+ years of project management experience in a complex, multi-unit business environment

Benefits

• Paid time off
• Medical and dental coverage
• 401k with match for qualifying positions
• Free gym membership
• Discounts on products and personal training
• Employee Resource Groups with opportunities to participate in community events in person and virtually

Company Overview

Company H1B Sponsorship