[Remote] Commercial Finance Manager, Carrier Relations

Note: The job is a remote job and is open to candidates in USA. Twilio is hiring a Commercial Finance Manager, Carrier Relations to support carrier supplier negotiations and wholesale trading transactions. The role leads financial diligence and deal modeling, advises stakeholders on deal structures and risk, and improves the Deal Desk Finance process and commercial decision-making.

Responsibilities

• Lead financial diligence for complex and high-value carrier agreements and relevant wholesale transactions across, including those with nonstandard commercial structures. Evaluate pricing, margin, regulatory pass-through fees, commitments, payment terms, cash flow impacts, and other sources of financial exposure
• Build and review deal models and scenarios that show how proposed terms perform under changes in volume, traffic mix, rates, and other key assumptions. Recommend structures and negotiation guardrails based on the analysis
• Partner with Carrier Relations, Routing Operations, and other stakeholders to drive resolution of financial deal decisions, document trade-offs, and move deals through the appropriate approval path. Escalate material exceptions to executive committees with a clear recommendation
• Own the design and continuous improvement of the Deal Desk Finance process, including required inputs, review steps, approval guardrails, exception handling, and handoffs. Establish standardized deal models and analysis practices, and define business requirements for Salesforce or other enterprise workflows. Partner with Systems and business teams on solution design, testing, and adoption
• Track key commitments and deal assumptions after signature, identify emerging exposure, and use actual performance to improve future deal decisions and guardrails
• Identify recurring deal themes, risks, and opportunities, and translate them into practical improvements to policy, process, and commercial strategy
• Coach senior analysts on modeling, financial judgment, and executive recommendations. Partner with the Finance Director to build and refine how the Carrier Deal Desk operates

Skills

• 8+ years in commercial finance, strategic finance, procurement finance, pricing, Deal Desk, or a related analytical role involving complex commercial agreements
• Strong financial modeling skills and the judgment to independently evaluate supplier economics, test assumptions, assess risk, and recommend a course of action
• Demonstrated experience leading the financial strategy for high-stakes vendor negotiations, including structuring pricing, volume commitments, cash flow terms, and mitigating nonstandard commercial risks
• Ability to influence senior stakeholders across Finance and commercial teams, communicate financial trade-offs clearly, and move ambiguous decisions toward resolution
• Experience establishing analytical standards, financial guardrails, or approval processes and coaching other analysts as a senior individual contributor
• Strong working knowledge of Salesforce or similar workflow systems and enterprise financial systems
• Oracle experience is a plus
• Experience with telecommunications carriers, CPaaS, wholesale messaging or voice, or carrier relations, including familiarity with carrier pricing, routing economics, supplier agreements, and volume-based commercial structures
• Spanish or Portuguese language skills are a plus

Benefits

• Remote-first work; this role will be remote, with occasional in-person meetings and possible ad-hoc attendance for team gatherings, functional off-sites or customer meetings.
• Generous time off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program
• Equity plan eligibility
• Corporate bonus plan eligibility
• Health care insurance
• 401(k) retirement account
• Paid sick time
• Paid personal time off
• Paid parental leave
• Support for employees’ volunteering and donation efforts

Company Overview

Company H1B Sponsorship