[Remote] Consultative Inside Sales Representative

Note: The job is a remote job and is open to candidates in USA. Alpine Home Air Products is hiring a Consultative Inside Sales Representative to help homeowners and contractors choose heating and cooling systems. The role involves understanding customer projects, developing system recommendations with design tools, explaining options, and guiding customers toward a suitable purchase.

Responsibilities

• Speak with homeowners and contractors by phone or video
• Ask questions about the property, project, comfort needs, and budget
• Use our design software to develop appropriate system recommendations
• Explain technical concepts in clear, everyday language
• Help customers compare cost, comfort, efficiency, aesthetics, installation complexity, and long-term value
• Recommend a direction based on the customer’s priorities
• Address questions and concerns that may prevent the customer from moving forward
• Follow up with customers and guide qualified opportunities toward purchase
• Prepare accurate design summaries so orders can be finalized correctly
• Balance sales results with design quality and the long-term customer experience

Skills

• Have experience in consultative sales, inside sales, customer success, project consulting, or another customer-facing role
• Are comfortable guiding a conversation and asking for a decision
• Enjoy learning how products and systems work
• Can simplify technical information without oversimplifying it
• Listen carefully and make thoughtful recommendations
• Stay organized when several options or project details are involved
• Take ownership of follow-up and results
• Are comfortable using software and learning new tools
• Care about selling the right solution—not simply any solution
• Experience with HVAC, home improvement, appliances, construction products, building materials, technical products, or other high-consideration purchases

Benefits

• Performance bonus based on customer outcomes, design quality, and team success
• Group health insurance plus health savings account
• 401k
• Paid time off
• Paid holidays
• Life insurance
• Short-term disability
• Ongoing training and professional development
• Work-from-home (remote) or hybrid Chicago-based
• All computer equipment and training will be provided

Company Overview