[Remote] Consulting Manager - Customer Experience

Note: The job is a remote job and is open to candidates in USA. Fisher Management Partners is seeking a Consulting Manager to deliver client engagements in customer experience, sales effectiveness, CRM, and pricing strategy. The role leads cross-functional consulting projects from assessment through implementation planning and adoption, while advising clients and guiding project teams.

Responsibilities

• Lead customer experience, sales effectiveness, CRM, and pricing strategy engagements from initial assessment through recommendation, implementation planning, and client adoption
• Assess client customer journeys, sales processes, commercial operations, and CRM capabilities to identify opportunities for growth, efficiency, and improved customer engagement
• Develop practical, data-driven recommendations related to customer segmentation, sales enablement, pipeline management, CRM optimization, pricing strategy, and go-to-market execution
• Manage project workplans, timelines, deliverables, and client expectations while guiding teams through complex consulting engagements
• Facilitate stakeholder interviews, workshops, and working sessions with client leaders and cross-functional teams to gather insights, align priorities, and build consensus
• Prepare and deliver executive-ready presentations, project updates, business cases, and recommendations for client leadership teams
• Support CRM-related initiatives, including requirements gathering, process design, adoption planning, reporting needs, and coordination with technical implementation teams
• Coach and manage consultants and client team members, providing direction, feedback, and quality review to ensure strong project execution
• Contribute to proposal development, client relationship growth, and the continued development of Fisher’s customer experience, sales, CRM, and pricing consulting capabilities
• Balance multiple client priorities in a fast-paced consulting environment while maintaining high-quality deliverables and strong client relationships

Skills

• 8+ years of client-facing consulting experience focused on project management, customer experience, and sales effectiveness for large-scale projects
• Proven experience in delivering consulting services to clients, with a strong track record of managing large technology and process change initiatives
• Bachelor's degree in Business or related field
• In-depth understanding of business processes and the ability to integrate solutions with client business goals
• Strong project management capabilities, able to develop detailed project plans and manage multiple client workstreams while delivering comprehensive status reports
• Exceptional verbal and written communication skills, with experience crafting and executing client-facing communication strategies across various organizational levels
• Demonstrated executive presence and the ability to consult with and influence client leadership teams
• PMP certification

Benefits

• Medical, Dental, and Vision Insurance
• Short-term and long-term disability and Life Insurance
• 401k, including a 6% company contribution
• 25 days of PTO each year
• 8 paid company holidays
• Bonus and Sales commission
• Remote; Preference for candidates based in Midwest metropolitan areas.

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