Senior Customer Service Coordinator & Client Relations Lead – Order Management & Process Optimization Specialist for High‑Precision Manufacturing at brighthush
About brighthush
brighthush is a trailblazer in the high‑precision manufacturing sector, turning cutting‑edge technology into tangible solutions that power everything from aerospace systems to next‑generation consumer electronics. Our multidisciplinary teams—engineers, designers, and service specialists—work in harmony to create premium metal components that meet the exacting standards of our global clientele. At brighthush, we don’t just build products; we craft experiences that exceed expectations, driven by a culture of continuous learning, open dialogue, and a shared vision of excellence.
Why Join brighthush?
When you step into a role at brighthush, you’re not just filling a position—you’re becoming part of a dynamic ecosystem where your ideas shape processes, your voice is heard, and your professional growth is actively nurtured. Here’s what you’ll experience:
- Competitive salary aligned with industry standards and your experience level
- Comprehensive health, dental, vision, and disability coverage
- Generous paid vacation, holidays, and a wellness stipend to support your well‑being
- Quarterly company‑sponsored events that foster team bonding and cross‑department collaboration
- Opportunities for cross‑functional training, mentorship, and career advancement
- A supportive, inclusive workplace that values diversity, equity, and innovation
Position Overview
As the Senior Customer Service Coordinator & Client Relations Lead at brighthush, you will serve as the pivotal link between our valued clients and the internal teams that bring their projects to life. Your role will encompass managing order lifecycles, resolving inquiries, and ensuring that every customer interaction reflects the high standards of service that brighthush is known for. You will also play a key role in driving process improvements that enhance operational efficiency and elevate the customer experience.
Key Responsibilities
- Client Liaison – Act as the primary point of contact for all customer communications, providing timely updates on order status, pricing, and delivery schedules.
- Order Management – Accurately process new orders, amendments, and cancellations, ensuring data integrity across our CRM and ERP systems.
- Issue Resolution – Handle customer complaints and feedback with professionalism, escalating complex issues to the appropriate departments while maintaining a positive client experience.
- Record Keeping – Maintain organized, up‑to‑date records of all customer interactions, transactions, and follow‑ups in our CRM platform.
- Cross‑Functional Collaboration – Work closely with Sales, Production, and Shipping teams to synchronize order fulfillment and address any bottlenecks.
- Process Improvement – Contribute to the development and refinement of customer service policies, SOPs, and best practices to enhance operational efficiency.
- Reporting & Analytics – Generate regular reports on order metrics, customer satisfaction scores, and service level agreements (SLAs) to inform continuous improvement.
- Compliance & Quality Assurance – Ensure all customer interactions adhere to company policies, industry regulations, and quality standards.
Essential Qualifications
- Associate degree or equivalent experience in customer service, business administration, or a related field.
- 1–3 years of customer service experience, preferably within manufacturing, engineering, or a high‑volume production environment.
- Proficiency with CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite (Word, Excel, Outlook).
- Exceptional written and verbal communication skills, with the ability to convey complex information clearly and concisely.
- Strong organizational abilities and meticulous attention to detail, capable of juggling multiple tasks simultaneously.
- Demonstrated ability to work under pressure and maintain composure in fast‑paced settings.
- Proactive problem‑solving mindset and a customer‑centric attitude.
Preferred Qualifications
- Experience in a manufacturing or engineering setting, with a solid understanding of production timelines and quality control.
- Knowledge of order management systems and supply chain logistics.
- Experience with data analysis and reporting tools.
- Previous exposure to policy development or process improvement initiatives.
- Multilingual capabilities to support a diverse client base.
Core Skills & Competencies
- Customer Relationship Management (CRM) – Mastery of CRM platforms to track interactions, manage leads, and nurture client relationships.
- Communication & Interpersonal Skills – Ability to build rapport with clients and internal stakeholders alike.
- Attention to Detail – Precision in data entry, order processing, and documentation.
- Time Management & Multitasking – Efficiently prioritize tasks to meet deadlines and SLA commitments.
- Problem Solving & Decision Making – Quickly identify root causes of issues and implement effective solutions.
- Team Collaboration – Work seamlessly with cross‑functional teams to achieve shared goals.
- Adaptability – Thrive in a dynamic environment with evolving processes and technologies.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Senior Customer Service Coordinator, you will have the chance to:
- Progress into senior customer service roles or transition into sales, operations, or supply chain positions.
- Participate in leadership development programs and mentorship initiatives.
- Attend industry conferences, workshops, and training sessions to stay ahead of market trends.
- Contribute to strategic projects that shape the future of our customer experience framework.
Work Environment & Culture
Our office, located at 304 E Ave B, Salina, KS, is a collaborative hub where creativity meets precision. We foster a culture that values:
- Open communication and transparency across all levels.
- Innovation and continuous improvement.
- Diversity, equity, and inclusion.
- Work‑life balance, with flexible scheduling options where possible.
- Recognition of achievements through performance bonuses and employee awards.
Compensation & Benefits
While the exact salary will be commensurate with experience and qualifications, we offer a comprehensive benefits package that includes:
- Medical, dental, vision, and disability coverage.
- Company‑paid voluntary life insurance.
- Paid vacation, holidays, and a generous wellness stipend.
- Quarterly team events and social gatherings.
- Professional development budget for courses, certifications, and conferences.
How to Apply
Ready to elevate your career and make a tangible impact at brighthush? Submit your resume and a cover letter highlighting your customer service achievements and why you’re the perfect fit for this role. We look forward to exploring how your expertise can help us continue to deliver exceptional value to our clients.