[Remote] Contact Center as a Service Accelerate Sales Initiative Leader

Note: The job is a remote job and is open to candidates in USA. Microsoft is hiring a CCaaS Accelerate Sales Initiative Leader to own the strategy, governance, operating cadence, and performance management of its global contact-center sales initiative. The role coordinates opportunity qualification, funded deal execution, field and partner enablement, investment oversight, and executive reporting to advance customer outcomes and business growth.

Responsibilities

• Define and lead the CCaaS Accelerate strategy, multi-horizon roadmap, scope, operating model, decision rights, governance, execution cadence, key performance indicators (KPIs), and business-impact framework within the ABS Solutions Team and AI BAST GBB organization
• Own the end-to-end initiative lifecycle, including opportunity intake, qualification criteria, prioritization, service-level expectations, funded-engagement governance, partner coordination, execution tracking, escalation, and outcome measurement
• Establish a trusted, program-level view of nominated opportunities, qualified pipeline, sales-stage progression, funded engagements, statements of work (SOWs), partner milestones, blockers, investment status, revenue influence, and customer outcomes
• Partner with AI BAST leaders, CCaaS GBBs, field sellers, Solution Engineers, and solution teams to identify the highest-potential CCaaS opportunities and translate business, segment, and customer priorities into actionable execution plans
• Lead field engagement, change management, and seller enablement for CCaaS Accelerate, including audience-specific eligibility guidance, program positioning, sales plays, operational updates, landing materials, office hours, and feedback loops
• Coordinate across Sales, FastTrack, Finance, partners, AI BAST GBBs, and internal stakeholders to clarify ownership, validate scope, review SOWs, confirm partner readiness, manage dependencies, and drive timely execution follow-through
• Govern CCaaS investments, including ECIF alignment, approval readiness, investment tracking, policy compliance, risk controls, benefit realization, and return-on-investment analysis across the funded portfolio
• Deliver concise, decision-ready executive reporting and business reviews that show performance against KPIs, pipeline health, conversion, win rate, forecast quality, investment status, risks, blockers, mitigation actions, and revenue impact
• Anticipate and surface systemic risks, process gaps, and execution bottlenecks; establish clear escalation paths and implement scalable mechanisms that improve cycle time, data quality, field clarity, partner performance, and deal velocity
• Transform manual and fragmented processes into secure, repeatable, and automated workflows using Excel, Power BI, Power Automate, SharePoint, Teams, and approved Microsoft AI capabilities, with appropriate documentation and controls
• Define data ownership and quality standards so CCaaS Accelerate data is complete, accurate, timely, appropriately handled, and actionable for business reviews, forecasting, leadership reporting, field execution, investment decisions, and partner accountability
• Other: Embody our [culture](https://nam06.safelinks.protection.outlook.com/?url=https://careers.microsoft.com/us/en/culture&data=04%7c01%7closmit%40microsoft.com%7c27f2181d96804234953708d8f3b22d06%7c72f988bf86f141af91ab2d7cd011db47%7c1%7c0%7c637527293867872556%7cUnknown%7cTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7c1000&sdata=QnmEU%2BvawaPM5eEUL1FxWPmhizgKnDLFj6dlUTOWRB0%3D&reserved=0) and [values](https://nam06.safelinks.protection.outlook.com/?url=https://www.microsoft.com/en-us/about/corporate-values&data=04%7c01%7closmit%40microsoft.com%7c27f2181d96804234953708d8f3b22d06%7c72f988bf86f141af91ab2d7cd011db47%7c1%7c0%7c637527293867882502%7cUnknown%7cTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7c1000&sdata=p3lkWaIXzH3t9t1hS9bOfKhtDFWPj6gi8zZU94LWRso%3D&reserved=0)

Skills

• Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 8+ years experience in technical solution architecture and enterprise sales, business development, strategic consulting, technical consulting, or relevant/prioritized industry (e.g., Finance, Healthcare, Retail) + OR equivalent experience
• Ability to meet Microsoft, customer and / or government security screening requirements are required for this role
• Relevant technical certification(s) in cloud technologies, solution architecture, or related domain (e.g., Microsoft Certified: Azure Solutions Architect Expert, Microsoft 365 Certified: Enterprise Administrator Expert) or equivalent industry certification
• Experience leading and scaling complex sales initiatives, funded programs, or partner-led motions across teams, regions, and stakeholder groups
• Experience managing pipeline, opportunity qualification, forecasting, investments, executive reporting, KPIs, and performance insights
• Ability to lead cross-functional execution across sales, finance, partners, technical/product teams, GBBs, operations, and senior stakeholders
• Experience with CCaaS/contact center, CRM, Dynamics 365, customer service, conversational AI, or enterprise Business Applications sales motions
• Experience with ECIF, FastTrack, partner-led delivery, SOWs, funded-engagement governance, compliance, or sales-acceleration programs
• Experience developing scalable operating rhythms, dashboards, workflows, governance, and field enablement using tools such as Power BI, Power Automate, Excel, SharePoint, Teams, or Dataverse
• Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 12+ years experience in technical solution architecture and enterprise sales, business development, strategic consulting, technical consulting, or relevant/prioritized industry (e.g., Finance, Healthcare, Retail) + OR equivalent experience

Company Overview

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