[Remote] Creative Operations Manager

Note: The job is a remote job and is open to candidates in USA. HH Global is partnering with an unnamed global technology client to support an embedded Scaled Creative Production studio focused on direct-response marketing. The Creative Operations Manager will optimize studio operations, workflows, resourcing, quality control, reporting, and stakeholder communication, including the use of AI tools to improve creative production.

Responsibilities

• Lead an AI-first strategy across creative workflows to accelerate asset delivery
• Establish and maintain end-to-end operational processes from brief to delivery
• Manage project pipelines (intake, prioritization, resourcing, tracking) via tools like Asana
• Build production timelines and mitigate potential delays
• Forecast capacity risks based on project volume and complexity
• Leverage generative AI and multi-agent workflows to optimize production and ensure consistency
• Streamline team processes and assist with onboarding documentation
• Allocate internal, vendor, and freelancer resources for optimal performance
• Oversee the execution and delivery of multiple creative projects simultaneously, including editorial and multi-market scaling briefs
• Develop project plans / timelines and track progress against these
• Proactively identify and mitigate potential risks and challenges to project success
• Effectively QC all output and minimize any errors in final output
• Manage internal systems for tracking time and effort against specific projects to inform future resource planning and cost analysis
• Act as an operational point of contact between the Studio and our key client stakeholders
• Facilitate efficient project kickoff meetings, status updates, and post-mortem reviews
• Maintain clear communication protocols and documentation (e.g., SLAs, style guides, brief templates) to ensure smooth collaboration
• Integrate cutting-edge AI software (Client 1P and approved 3P) and automation platforms to continually elevate creative productivity and streamline studio workflows
• Ensure the creative team is proficient in using all relevant project management, asset management (DAM), and collaboration platforms

Skills

• The ideal candidate is a highly organized, process-oriented professional who brings extensive experience in fast-paced environments, a strong mastery of creative workflows, and hands-on expertise in leveraging AI tools to optimize production processes
• Bachelor's degree in Business, Marketing, Communications, or a related field
• Experience in creative operations & production management, within a client facing, in-house creative department or agency
• Proven expertise in establishing, managing and optimising complex creative workflows for all channels - digital, print, video, etc
• Proven expertise in QC and brand compliance
• Experience in integrating automation tools into the creative process
• Expert-level proficiency with project management software (e.g., Asana, Workfront, Smartsheet)
• Proficiency in analysis and reporting on output and cost efficiency
• Exceptional organizational skills and a strong attention to detail
• Excellent written and verbal communication skills with internal and external stakeholders at all levels
• Experience managing a Digital Asset Management (DAM) system
• Familiarity with creative software (e.g., Adobe Creative Suite) and Google Workspace

Benefits

• The total compensation package for this position may also include annual performance bonus targets.

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