[Remote] Customer Account Manager

Note: The job is a remote job and is open to candidates in USA. HWI is hiring a Customer Account Manager to manage customer relationships and the end-to-end order process. The role coordinates quoting, JIT supply chain programs, forecasting, order fulfillment, and resolution of customer disputes and complaints.

Responsibilities

• Facilitate the building and maintaining of the customer master file information in our system
• Interacting with our credit team to define credit terms
• The facilitation of the quoting process
• Receiving orders
• Facilitation of the Technical Process including the building & maintenance of items
• Entering and maintenance of orders
• The use of the material search tool
• Using the CRM Tool as the single repository for maintaining customer interactions & information
• Monitoring order status
• Expediting orders as necessary
• Providing order status updates to the customers
• Will “own” any & all JIT Supply Chain programs for their customers
• Partner with the Commercial Team, Product Management, and Supply Planning on the quotation process & commercial opportunities
• Acting as an Inside Sale’s person to routinely follow-up on quotations and perform a level of cold calling existing customers to perform check-ins on their business
• Partner with Programs Managers on new program/major project opportunities
• Partner with the Sales Team, the Customers directly, and the Demand Planning Team on the forecasting process, as necessary
• Where there are Re-order Point (ROP) Programs for make-to-stock items in place, the CAM will partner with Sales and Supply Planning to make forecast based adjustments to the ROP levers
• Partner with Supply Planning and Plant Scheduling personnel on material availability, lead-times, order status, and expediting requests as necessary
• Act as the point person to facilitate the resolution of disputes and customer complaints
• Monitoring and maintaining accuracy of critical system parameters-dates to ensure the accuracy of delivery metrics

Skills

• Requires computer operation skills including, proficiency in Microsoft Office Suite and Oracle ERP
• Exceptional customer service, interpersonal, communication and problem-solving skills and the ability to work effectively in a team environment
• Excellent organization skills with accurate and precise attention to detail
• Ability to multitask, prioritize and work independently
• Ability to handle stressful situations in a professional manner
• The Customer Account Manager requires 5+ years of customer service or supply chain experience in manufacturing
• BA/BS degree preferred or equivalent practical experience

Benefits

• Remote work

Company Overview