[Remote] Customer Account Representative

Note: The job is a remote job and is open to candidates in USA. Rent-A-Center is hiring a Customer Account Representative to help customers access quality products and improve their quality of life. The role provides customer service, supports rental sales and account collections, handles deliveries and pickups, and maintains merchandise and store presentation.

Responsibilities

• Servicio al Cliente y Ventas: Proveer amigable, a tiempo y la mejor experiencia al cliente mediante entregas de "guante blanco" con un •corazón de servicio•. Completar los acuerdos de renta como sea requerido. Busca nuevos negocios al hacer telemercadeo y distribuyendo materiales impresos
• Manejo de Cuentas: Revisa cuentas vencidas y se comunica en persona o vía telefónica con clientes para promover pagos a tiempo, colecta pagos de clientes a tiempo y cumple con metas de colección de manera diaria/semanal. Completas llamadas de servicio al cliente a tiempo, de manera que son asignados
• Entregas & Pickups: Manejo de los vehículos y su mantenimiento; siguiendo las políticas y prácticas de la compañía en referencia al manejo seguro, y siguiendo las leyes locales y estatales para una operación segura de un vehículo. Proveer un excelente servicio al cliente en cada una de las entregas, y hacerlas a tiempo
• Merchandising: Mantener condiciones para renta y la tienda, vehículos y productos limpios y organizados pensando en los clientes y compañeros de trabajo mediante la regla de oro
• Customer Service: Provide friendly, top-notch customer experiences through "white glove" service with a servant's heart in our stores and in customer's homes and obtain new rental orders when needed on the sales floor and over the phone
• Deliveries & Pickups: Opportunity to get out of the store and display a winning spirit through safe and compliant loading/unloading and installation of products, while following all handling and transportation procedures as well as keeping vehicles clean and properly maintained as assigned
• Merchandising: Maintain an inviting store with organized product and cleanliness with both customers and fellow coworkers in mind by refurbishing merchandise to like new condition and keeping showroom dusted, vacuumed and organized

Skills

• High school diploma or equivalent
• Must be at least 18 years of age
• Valid state driver's license and good driving record
• Ability to lift and move product such as furniture, electronics, and appliances
• Great communication and customer service skills
• Seeking more than just a job, but a CAREER
• A desire to improve our customer's lives
• A hunger to learn the business
• Grit and determination

Benefits

• Paid Time Off
• Sundays off (the company is closed)
• Full-time employment and a consistent schedule
• Weekly pay
• Opportunity to advance
• Medical, dental, and vision insurance
• Life insurance, supplemental life insurance, and spouse/dependent life insurance
• Short-term and long-term disability
• Flexible Spending Accounts
• 401(k) Savings Plan with company match
• Legal Insurance
• Identity Theft Protection Plan
• Health Savings Accounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance
• Limited Purpose Plan

Company Overview

Company H1B Sponsorship