Remote Customer Advisor – German Language Specialist – Turkey-Based – Join brighthush

About brighthush

brighthush is a global leader in digital entertainment, delivering premium streaming experiences to millions of viewers worldwide. With a relentless focus on innovation, quality content, and customer satisfaction, brighthush has become synonymous with cutting‑edge entertainment solutions. Our mission is to bring stories to life, one screen at a time, while fostering a culture of creativity, collaboration, and continuous learning.

Why brighthush?

At brighthush, we believe that our people are our greatest asset. We empower our teams to grow, experiment, and thrive in a dynamic, multicultural environment. Whether you’re a seasoned professional or just starting your career, brighthush offers the tools, mentorship, and opportunities you need to reach new heights.

Position Overview

We are seeking a Remote Customer Advisor – German Speaker based in Turkey to join our global customer support family. In this role, you will be the first point of contact for German‑speaking users experiencing technical, account, or content‑related questions. You’ll work across multiple channels—phone, email, chat, and social media—to deliver exceptional service with empathy, accuracy, and professionalism.

Key Responsibilities

• Respond to customer inquiries in German (C1 level) and English (B1 level) via phone, email, chat, and social media platforms.
• Diagnose and resolve technical issues related to streaming, playback, device compatibility, and account management.
• Assist customers with subscription questions, billing inquiries, and account updates.
• Follow internal processes and escalation procedures to ensure timely resolution of complex cases.
• Document all interactions accurately in the CRM system, maintaining high data quality standards.
• Provide feedback on product usability and customer pain points to cross‑functional teams.
• Participate in continuous training and knowledge‑sharing sessions to stay current on platform updates and best practices.
• Adhere to rotating shift schedules (summer and winter) while maintaining a high level of service quality.

Essential Qualifications

• Fluency in German (C1) and working proficiency in English (B1).
• Strong written and verbal communication skills in both languages.
• Excellent problem‑solving abilities and a customer‑centric mindset.
• Proficiency with computers, operating systems, and common productivity tools.
• Valid Turkish ID and residency in Turkey.
• Experience in a customer support or call‑center environment is highly desirable.

Preferred Qualifications

• Previous experience supporting a streaming or media platform.
• Knowledge of Turkish language and culture to better serve local users.
• Experience with CRM systems such as Zendesk, Freshdesk, or similar.
• Background in troubleshooting hardware and software issues.
• Multitasking skills and ability to manage high call volumes during peak periods.

Skills & Competencies

• Customer‑first attitude with a passion for delivering outstanding service.
• Strong analytical and technical troubleshooting skills.
• Adaptability to changing priorities and fast‑paced environments.
• Team player who collaborates across departments to solve customer problems.
• Self‑motivated, proactive, and eager to learn new technologies.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in the professional development of our employees. As a Remote Customer Advisor, you will:

• Participate in a comprehensive 10‑day onboarding program that covers product knowledge, customer service best practices, and company culture.
• Access to continuous learning resources, including online courses, webinars, and internal knowledge bases.
• Opportunity to advance into senior support roles, team lead positions, or cross‑functional roles such as product support, quality assurance, or customer experience strategy.
• Mentorship from experienced leaders who guide your career trajectory.

Work Environment & Culture

brighthush fosters a remote‑first culture that values flexibility, inclusivity, and work‑life balance. You will work alongside a diverse team of professionals from around the globe, collaborating through modern communication tools and agile processes. Our culture encourages open dialogue, continuous improvement, and a shared commitment to delivering the best possible experience for our customers.

Compensation & Benefits

While specific figures may vary based on market conditions, brighthush offers a competitive compensation package that includes:

• Base salary of 30,000 TL per month.
• Performance‑based quality bonus of 10%.
• Meal allowance via a dedicated card (4,500 TL).
• Private health insurance coverage.
• Fully equipped home office setup provided by brighthush.
• Flexible working hours within the rotating shift schedule.
• Paid time off, holidays, and wellness programs.

How to Apply

Ready to join a global team that values your German language skills and customer‑service expertise? Send your CV and a brief cover letter to [email protected] or click the link below to apply directly through our careers portal.

Apply to this job at brighthush

Closing Statement

At brighthush, we’re redefining the way people experience entertainment. As a Remote Customer Advisor, you’ll be at the forefront of that transformation, ensuring our German‑speaking audience receives the same level of support and satisfaction as our global community. If you’re passionate about customer service, fluent in German, and eager to grow in a fast‑moving industry, we want to hear from you. Join us and help shape the future of streaming entertainment.