[Remote] Customer Education Manager

Note: The job is a remote job and is open to candidates in USA. ProfitSolv is a SaaS company providing billing, payments, and practice management software. The Customer Education Manager builds and delivers training, onboarding resources, and learning experiences to support product adoption, customer satisfaction, and long-term success.

Responsibilities

• Build and maintain customer education content, including onboarding guides, webinars, video tutorials, knowledge base articles, and self-service resources
• Lead customer training sessions, onboarding workshops, product demos, and educational webinars
• Help run customer learning and certification programs, including administering our LMS and customer education platforms
• Partner with Customer Success, Product, Support, and Marketing to spot training needs and turn product updates into clear, user-friendly content
• Track engagement, training participation, and customer feedback to sharpen materials and drive adoption across multiple product lines
• Keep customer-facing education consistent and on-standard, and help customers with training-related questions and request
• You'll handle confidential information with care, following established security policies and procedures

Skills

• 3+ years of experience in customer education, customer success, onboarding, training, enablement, or a SaaS support environment
• Strong presentation, facilitation, and written and verbal communication skills
• Experience creating educational content and customer-facing documentation
• Hands-on experience with webinar platforms, LMS systems, and customer support tools
• Highly organized and detail-oriented, able to juggle multiple priorities, adapt quickly, and work cross-functionally with internal teams and customers
• Bachelor's degree or equivalent experience
• SaaS industry experience
• Experience with Salesforce, ChurnZero, Gainsight, or similar platforms
• Knowledge of adult learning principles or instructional design
• Video creation or content development experience

Benefits

• Performance-based compensation; your results are recognized and rewarded
• 401(k) with company match
• Comprehensive health, dental, and vision coverage, including HSA and FSA options
• Generous paid time off and paid holidays
• Fully remote work (US-based)
• A collaborative, high-trust team of smart, curious, hardworking people

Company Overview