Remote Customer Experience Specialist – Frontline Support & Solutions – Canada – Earn Competitive Pay & Grow Your Career

About brighthush

brighthush is a global leader in customer experience solutions, empowering brands to connect with their audiences through seamless, human‑centric service. With a presence in more than 30 countries and a reputation for innovation, brighthush is at the forefront of the customer service industry, blending cutting‑edge technology with a culture that values empathy, collaboration, and continuous learning. Our remote teams are the backbone of our success, delivering world‑class support across a wide range of sectors, from energy and utilities to telecommunications and retail.

As a Remote Customer Experience Specialist at brighthush, you will become an integral part of a dynamic, high‑performing team that thrives on solving real problems for real people. You will work from the comfort of your own home in Canada, leveraging state‑of‑the‑art tools and systems to provide timely, accurate, and compassionate assistance to our clients’ customers. If you are passionate about communication, enjoy working in a fast‑paced environment, and want to grow your career while earning a competitive hourly wage, we want to hear from you.

Key Responsibilities

• Handle inbound calls and chat interactions from customers, addressing a wide range of inquiries including service requests, billing questions, and energy‑conservation advice.
• Apply active listening and probing techniques to quickly understand customer needs and provide accurate, personalized solutions.
• Maintain high levels of accuracy and detail while managing multiple tasks and priorities in a fast‑paced environment.
• Document all customer interactions in our CRM system, ensuring data integrity and compliance with company policies.
• Collaborate with cross‑functional teams—such as technical support, billing, and product specialists—to resolve complex issues.
• Adhere to quality standards and performance metrics, including first‑contact resolution, average handling time, and customer satisfaction scores.
• Participate in ongoing training sessions and skill‑development workshops to stay current with product knowledge and industry best practices.
• Contribute to continuous improvement initiatives by sharing insights, feedback, and best practices with your team and leadership.

Essential Qualifications

• High school diploma or GED; an Associate’s degree is a plus.
• Strong communication skills—both verbal and written—paired with active listening and empathy.
• Proficiency in using a PC, strong keyboard skills, and basic knowledge of Microsoft Office (Word, Excel, Outlook).
• Ability to handle a variety of customer calls efficiently, from simple inquiries to more complex problem‑solving scenarios.
• Excellent multitasking abilities, with a keen eye for detail and a commitment to accuracy.
• Self‑motivated, disciplined, and comfortable working independently in a remote setting.
• Valid Canadian work authorization and residence in Canada.

Preferred Qualifications

• Previous experience in a customer service or call‑center role, preferably in a remote environment.
• Experience with CRM platforms (e.g., Salesforce, Zendesk) or call‑center software.
• Knowledge of the energy or utilities sector, or familiarity with billing and service‑request processes.
• Fluency in both English and French (or another Canadian language) is highly valued.
• Experience with data entry, reporting, and basic analytics.

Skills & Competencies

• Customer‑centric mindset with a passion for delivering exceptional service.
• Strong problem‑solving skills and the ability to think on your feet.
• Excellent time‑management and organizational skills.
• Adaptability to new technologies, processes, and changing priorities.
• Team player who thrives in a collaborative, virtual environment.
• Resilience and composure under pressure, maintaining professionalism at all times.

Career Growth & Learning Opportunities

• 80% of our frontline leaders have been promoted from within—your growth path starts here.
• Structured career ladder with clear milestones for advancement to Senior Specialist, Team Lead, and Manager roles.
• Access to a comprehensive learning platform featuring courses on communication, product knowledge, leadership, and technical skills.
• Mentorship programs pairing you with experienced leaders who guide your professional development.
• Regular performance reviews and goal‑setting sessions to help you stay on track and achieve your career objectives.

Work Environment & Culture at brighthush

• Fully remote, flexible schedule that respects your work‑life balance.
• Inclusive, supportive culture that celebrates diversity and encourages open dialogue.
• Dedicated team of leaders and peers who provide guidance, feedback, and recognition.
• Monthly rewards and recognition programs celebrating outstanding performance.
• Employee discounts on a wide range of products and services.
• Health and wellness programs, including a personal trainer dedicated to brighthush employees.

Compensation, Perks & Benefits

• Competitive hourly wage that reflects your experience and performance.
• Medical, dental, and vision coverage for you and your eligible dependents.
• Paid training and paid time off (PTO) to recharge and pursue personal interests.
• Monthly rewards and recognition programs that celebrate your contributions.
• Employee discounts on a variety of products and services.
• Health and wellness initiatives, including a personal trainer and wellness challenges.
• Access to a virtual employee assistance program (EAP) for confidential support.

Remote Work Requirements

• Reliable, high‑speed internet connection: minimum 2 Mbps upload and 10 Mbps download (faster speeds are preferred).
• Hardwired (wired) internet connection; wireless or satellite providers are not compatible with our systems.
• Secure, quiet workspace free from distractions, ensuring you can focus on delivering top‑quality service.

How to Apply

• Click the link below to access the application portal and complete the required testing.
• Submit a resume that highlights your customer service experience and relevant skills.
• Complete the online assessment to demonstrate your communication, problem‑solving, and technical abilities.
• Our recruitment team will review your application and contact you for the next steps.

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Why brighthush?

At brighthush, we believe that every interaction is an opportunity to create lasting value—for our customers, our clients, and our people. By joining our remote team, you’ll gain the flexibility to work from anywhere in Canada while enjoying a supportive culture that rewards excellence, fosters growth, and prioritizes well‑being. If you’re ready to take the next step in your customer service career and make a real difference, we encourage you to apply today and become part of the brighthush family.