Senior Customer Success Manager – IoT & Telematics Solutions for Midmarket & Enterprise Construction Equipment
About brighthush
brighthush is a trailblazer in the IoT and telematics arena, delivering cutting‑edge digital solutions that connect machines, people, and systems across the global construction industry. While construction remains one of the least digitized sectors worldwide, brighthush is on a mission to change that narrative. By embedding real‑time data, predictive analytics, and seamless device connectivity into every piece of equipment, we empower our customers to unlock unprecedented levels of efficiency, uptime, and profitability.
Since our founding, brighthush has grown from a small startup to a vibrant organization of over 450 employees, spanning North America, Europe, and Asia. Our culture is built on agility, collaboration, and a relentless focus on customer impact. We celebrate diversity, champion inclusion, and believe that the best ideas come from a mix of perspectives and experiences.
Why This Role Matters
As a Senior Customer Success Manager, you will be the linchpin that turns our technology into tangible business value for mid‑market and enterprise OEM customers. You will own the post‑sales lifecycle, champion adoption, drive renewals, and uncover expansion opportunities—all while ensuring that every customer feels heard, supported, and empowered to succeed.
Key Responsibilities
- Strategic Portfolio Ownership: Own a portfolio of mid‑market and strategic OEM accounts, guiding them through the entire post‑sales journey—from onboarding to renewal.
- Value & Adoption Leadership: Translate complex OEM challenges into brighthush‑enabled solutions. Craft clear success plans, deliver hands‑on guidance, and share best practices that accelerate platform adoption.
- Renewal & Growth Champion: Document measurable value delivery, partner with Commercial teams to identify expansion opportunities, and ensure renewal readiness.
- Cross‑Functional Advocacy: Collaborate with Product, Support, and Technical Account Management to surface customer insights, drive roadmap priorities, and resolve blockers.
- Operational Excellence: Maintain accurate success plans, health metrics, and AI‑driven insights in our CRM and related systems. Use data to inform strategic decisions and forecast outcomes.
- Customer Workshops & Lifecycle Events: Lead workshops, training sessions, and key lifecycle moments—traveling 25–30% of the time to engage customers face‑to‑face.
- Thought Leadership: Represent brighthush at industry events, webinars, and conferences, positioning the company as a thought leader in construction IoT.
Essential Qualifications
- 3–5+ years of proven experience in Customer Success, Engagement, or Account Management within B2B SaaS, IoT, or telematics.
- Track record of managing complex enterprise customers and engaging with executive‑level stakeholders.
- Strong analytical mindset—able to translate data intelligence into actionable insights.
- High‑level technical fluency: comfortable with IoT platforms, device connectivity, and data analytics (coding not required).
- Excellent communication skills—both written and verbal—across all levels of an organization.
- Self‑starter, highly organized, and thrives in a fast‑paced, global environment.
- Experience with CRM tools (e.g., Salesforce, HubSpot) and customer management platforms.
- Familiarity with IoT hardware/software integrations, data analytics, and API‑driven solutions.
- Bachelor’s degree in Business, Marketing, Engineering, or a related field (or equivalent practical experience).
Preferred Qualifications
- Industry knowledge of construction equipment, manufacturing, and Apply for this job