Strategic Customer Success Manager – Global Talent Partnerships & Client Relationship Excellence at brighthush

About brighthush

At brighthush, we believe that talent is a universal asset and that every individual deserves the opportunity to thrive in a global economy. Our mission is simple yet powerful: we connect skilled professionals from emerging markets with forward‑thinking companies around the world, creating win‑win partnerships that drive innovation, growth, and dignity. By leveraging technology, data, and a deep understanding of cross‑cultural collaboration, brighthush empowers entrepreneurs, founders, and teams to scale faster while ensuring that talent receives fair compensation and meaningful work.

Why Join brighthush?

Working at brighthush means becoming part of a purpose‑driven, high‑impact organization that is reshaping the future of work. We are a remote‑first, fast‑moving startup that values agility, transparency, and continuous learning. Our culture is built on:

• Real partnership – We treat every client and talent partner as a true collaborator, not just a customer or employee.
• Real impact – Every decision we make directly influences the livelihoods of people and the success of businesses.
• Real people – Diversity, inclusion, and empathy guide our interactions, ensuring that everyone feels heard and respected.

Position Overview

The Strategic Customer Success Manager at brighthush is the linchpin that holds our client‑talent ecosystem together. You will design and execute customized onboarding flows, bridge cultural and operational gaps, and proactively safeguard partnership health. Your work will directly influence client satisfaction, talent retention, and the overall success of our platform.

Key Responsibilities

• Onboarding Design & Execution – Create structured, client‑centric onboarding programs that align expectations, workflows, and success metrics.
• Relationship Management – Facilitate regular check‑ins with both clients and talent, ensuring alignment and addressing any friction points before they become issues.
• Conflict Resolution & “Marriage Counseling” – Act as a neutral mediator during tough conversations, guiding parties toward mutually beneficial solutions.
• Data & Tool Stewardship – Maintain partnership data in HubSpot, Slack, Gemini, Claude, and Google Sheets, ensuring accuracy and accessibility for all stakeholders.
• Voice of the Partner – Translate client and talent feedback into actionable insights for product and service improvement.
• Portfolio Ownership – Own a portfolio of client‑talent pairs, driving growth, upsell opportunities, and churn prevention.
• Cross‑Functional Collaboration – Work closely with Talent Success, Training, Product, and Engineering teams to align on strategy and execution.

Essential Qualifications

• Bachelor’s degree in Business, Human Resources, or a related field.
• 3+ years of experience in Customer Success, Account Management, or a similar role within a fast‑paced startup.
• Demonstrated ability to manage relationships with early‑stage founders or founders‑in‑training.
• Strong understanding of global talent acquisition, onboarding, and retention best practices.
• Proficiency with HubSpot, Slack, Google Workspace, and data‑driven tools (e.g., Gemini, Claude).
• Excellent written and verbal communication skills in English; additional languages are a plus.
• Experience in cross‑cultural communication and conflict resolution.

Preferred Qualifications

• Prior experience in the outsourcing or staffing industry.
• Background as a founder or in a founder‑centric role.
• Knowledge of AI‑enabled productivity tools and their application in client success.
• Experience working remotely across multiple time zones.
• Demonstrated ability to lead initiatives that improve operational efficiency.

Core Competencies & Skills

• Strategic Thinking – Ability to anticipate client needs and align them with business objectives.
• Relationship Building – Proven track record of building trust with diverse stakeholders.
• Problem Solving – Quick, creative, and data‑driven solutions to complex partnership challenges.
• Communication – Clear, concise, and empathetic communication across cultures.
• Project Management – Strong organizational skills to manage multiple concurrent partnerships.
• Data Literacy – Comfortable interpreting metrics and translating them into actionable insights.
• Adaptability – Thrive in a dynamic, evolving environment.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You will:

• Participate in a structured mentorship program with senior leaders.
• Attend industry conferences, webinars, and workshops at no cost.
• Receive quarterly performance reviews that focus on growth and skill acquisition.
• Have the chance to lead cross‑functional projects that shape the future of our platform.
• Benefit from a learning stipend that can be used for courses, certifications, or conferences.

Work Environment & Culture

brighthush is a fully remote, distributed team that values flexibility, autonomy, and collaboration. We celebrate:

• Weekly virtual coffee chats to foster community.
• Monthly “All‑Hands” meetings where every voice is heard.
• Open‑source knowledge sharing through our internal wiki.
• Inclusive hiring practices that prioritize diverse perspectives.
• A culture of psychological safety where experimentation and failure are part of the learning loop.

Compensation & Benefits

We offer a competitive salary range of $65,000 – $85,000 per year, commensurate with experience and market benchmarks. In addition to base pay, you will receive:

• Health, dental, and vision insurance (fully covered).
• 401(k) with company match.
• Unlimited paid time off and flexible work hours.
• Monthly stipend for home office setup.
• Access to a global network of talent and clients.
• Regular wellness programs and mental‑health resources.

How to Apply

If you are passionate about building meaningful partnerships, thrive in a fast‑moving environment, and want to make a tangible difference in the lives of people worldwide, we would love to Apply for this job