Remote Customer Experience Specialist – Home‑Based Market Research & Product Feedback Analyst – Lead Innovation & Shape Consumer Products at brighthush

About brighthush

brighthush is a trailblazing, consumer‑centric organization that thrives on data‑driven insights, relentless innovation, and a passion for delivering exceptional experiences. With a global footprint that spans North America, Europe, Asia, and beyond, we are redefining how products and services are conceived, launched, and refined. Our mission is simple yet powerful: empower people to make informed choices while creating products that genuinely resonate with their needs. We do this by listening to our customers, turning their stories into actionable intelligence, and collaborating across disciplines to bring those insights to life.

In an era where the pace of change is accelerating, brighthush is at the forefront of emerging technologies, sustainable practices, and inclusive design. We believe that every interaction—whether it’s a product touchpoint, a digital experience, or a customer support call—offers an opportunity to learn, iterate, and delight. If you are excited by the prospect of shaping the future of consumer goods from the comfort of your own home, we invite you to join our dynamic, remote team and help us create products that people love.

Role Overview

As a Remote Customer Experience Specialist, you will serve as the vital bridge between our customers and the product development teams. Your keen observations, analytical rigor, and storytelling skills will guide the creation of new offerings, refine existing ones, and help us understand the evolving preferences of our diverse customer base. This role is ideal for self‑motivated, tech‑savvy professionals who thrive in a flexible, home‑based environment and enjoy turning everyday observations into actionable data that drives business impact.

Key Responsibilities

• Conduct Product Evaluations: Test and review new and existing products across multiple channels—physical, digital, and hybrid—providing detailed feedback on usability, design, functionality, and overall experience. Document findings in structured formats and recommend actionable improvements.
• Gather Market Intelligence: Monitor industry trends, competitor activities, and consumer sentiment through online research, social listening, community engagement, and trend reports. Translate raw data into clear insights that inform product strategy.
• Generate Insight Reports: Compile findings into concise, visually engaging reports that highlight pain points, opportunities, and recommendations for product enhancements. Present insights to stakeholders in a compelling, data‑driven narrative.
• Collaborate with Cross‑Functional Teams: Work closely with product managers, designers, marketing specialists, and engineering teams to translate customer insights into actionable product roadmaps and feature prioritization.
• Participate in Focus Groups & Surveys: Lead virtual focus groups, conduct structured interviews, and design survey instruments to capture nuanced customer perspectives. Analyze qualitative and quantitative data to surface key themes.
• Maintain Data Integrity: Ensure all data collected is accurate, consistent, and stored securely in compliance with privacy regulations such as GDPR and CCPA. Maintain meticulous records and audit trails.
• Provide Continuous Feedback: Offer real‑time insights during product beta phases, helping teams iterate quickly and effectively. Act as a product advocate during sprint reviews and release planning.
• Champion Customer Advocacy: Represent the voice of the customer in internal discussions, advocating for user‑centric solutions and ensuring that customer needs remain at the forefront of decision‑making.

Essential Qualifications

• Education: High school diploma or equivalent; bachelor’s degree in Marketing, Business, Communications, Psychology, or a related field preferred.
• Experience: Minimum of 1–2 years of experience in customer service, market research, product testing, or a related customer‑centric role.
• Analytical Mindset: Strong ability to interpret data, identify patterns, and translate findings into actionable insights that drive product decisions.
• Communication Skills: Excellent written and verbal communication skills, capable of articulating complex ideas in a clear, engaging manner to both technical and non‑technical audiences.
• Digital Proficiency: Proficiency with digital tools such as Google Workspace, Microsoft Office, and basic data visualization platforms (e.g., Tableau, Power BI, Looker).
• Self‑Discipline & Time Management: Demonstrated ability to manage multiple projects, meet deadlines, and maintain high quality work in a remote, flexible environment.
• Consumer Behavior Knowledge: Basic understanding of consumer behavior theories, market segmentation, and customer journey mapping.

Preferred Qualifications

• Experience with qualitative research methods (focus groups, in‑depth interviews) and quantitative methods (surveys, analytics dashboards).
• Familiarity with UX/UI principles, usability testing frameworks, and design thinking methodologies.
• Knowledge of e‑commerce platforms (Shopify, Magento, WooCommerce), digital marketing channels, and social media analytics tools.
• Previous exposure to agile product development cycles and sprint ceremonies.
• Multilingual abilities, especially in languages relevant to our global markets (e.g., Spanish, Mandarin, French).
• Certification in market research or customer experience (e.g., CX, NPS, Certified Market Research Analyst).

Skills & Competencies

• Customer‑Centric Mindset: Deep empathy for end‑users and a passion for improving their journey at every touchpoint.
• Critical Thinking: Ability to dissect complex problems, challenge assumptions, and propose innovative, data‑driven solutions.
• Data Literacy: Comfortable working with spreadsheets, dashboards, and basic statistical tools to uncover insights.
• Collaboration: Proven track record of working effectively with cross‑functional teams in a virtual setting, fostering open communication and shared ownership.
• Adaptability: Quick to pivot priorities in response to emerging trends, shifting business needs, or new opportunities.
• Tech Savvy: Proficient with collaboration tools (Slack, Teams, Zoom, Miro) and eager to learn new platforms as needed.
• Attention to Detail: Meticulous in data collection, reporting, and quality assurance, ensuring that insights are reliable and actionable.

Career Growth & Learning

At brighthush, we believe that growth is a shared journey. As a Remote Customer Experience Specialist, you’ll have access to a wealth of learning resources, mentorship, and career‑advancement opportunities that help you evolve into a future‑ready leader.

• Monthly webinars featuring industry experts, cutting‑edge research techniques, and emerging market trends.
• Mentorship programs pairing you with senior product managers, UX designers, and data scientists to accelerate your professional development.
• Access to an internal knowledge base that includes case studies, best practices, toolkits, and a library of recorded workshops.
• Opportunities to lead cross‑functional projects, enhancing your project management, stakeholder engagement, and leadership skills.
• Clear career pathways to roles such as Senior Market Analyst, Product Manager, Customer Experience Lead, or Director of Consumer Insights.
• Annual learning stipend to support courses, certifications, conferences, or industry events that align with your career goals.

Whether you’re refining your research methodology, mastering new analytics tools, or exploring new product domains, brighthush provides the support and resources you need to never stop learning.

Work Environment & Culture

brighthush fosters a culture of transparency, inclusivity, and empowerment. Even though you’ll be working from home, you’ll feel part of a vibrant, collaborative community that values each voice and celebrates collective success.

• Weekly virtual coffee chats to share insights, celebrate wins, and build camaraderie across teams.
• Open‑door policy: Your voice matters, and leadership is always accessible through virtual office hours and feedback channels.
• Flexible scheduling that respects your personal commitments while meeting project deadlines.
• Recognition programs that celebrate innovation, teamwork, and customer impact—both publicly and privately.
• Annual virtual retreats that combine learning, networking, and fun, ensuring that remote employees stay connected and energized.
• Inclusive hiring practices that welcome diverse backgrounds, perspectives, and experiences.

Compensation & Benefits

While specific figures vary based on experience and role complexity, brighthush offers a competitive compensation package that includes:

• Base salary aligned with industry standards for remote customer experience roles.
• Performance‑based bonuses tied to project outcomes, customer satisfaction metrics, and innovation milestones.
• Health, dental, and vision insurance options for you and your dependents, with coverage that meets or exceeds local regulations.
• Flexible paid time off (PTO) and a generous holiday schedule that respects work‑life balance.
• Professional development stipend to support courses, certifications, or conferences that enhance your skill set.
• Home‑office stipend to help you set up a productive workspace, including ergonomic furniture, high‑speed internet, and necessary equipment.
• Employee wellness programs, including virtual fitness classes, mental health resources, and wellness challenges.
• Retirement savings plan (401(k) or equivalent) with company match, ensuring you’re building a secure future.

How to Apply

If you’re ready to bring your passion for customer insight to a dynamic, remote team, we’d love to hear from you. Submit your application through our careers portal, and join brighthush in shaping the next generation of products that delight and inspire.

Ready to make an impact? Click the link below to apply and start your journey with brighthush today.