Remote Customer Service Agent – $16/hr – Upstate New York Residents – Join brighthush’s Growing CX Team

About brighthush

brighthush is the largest minority‑owned customer experience (CX) provider in the United States, delivering digital‑first, people‑centered solutions for some of the world’s most respected brands. With a legacy spanning more than 25 years, we have helped businesses solve their toughest customer experience challenges—and we do it better than anyone else. Our culture is built on authenticity, collaboration, and a relentless drive to create moments that matter for both customers and employees alike.

Why brighthush?

At brighthush, we’re proud to be recognized as a Great Place to Work® Certified organization and a Top Place to Work in the industry. We celebrate diversity, champion inclusion, and empower every team member to bring their authentic selves to the workplace. When you succeed, we all do. That’s why we invest heavily in learning, development, and well‑being so you can grow both personally and professionally.

Our Core Values

• Bold – We challenge conventions and take smart risks to deliver breakthrough results.
• Relentless – We pursue outcomes with unwavering focus, no matter the obstacles.
• Connected – We work as One brighthush because we’re stronger together.
• True – We show up as our authentic selves every single day.

Position Overview

As a Remote Customer Service Agent at brighthush, you will be the frontline advocate for our clients’ customers. You’ll guide callers through questions, concerns, and challenges, ensuring they leave the conversation feeling heard, supported, and satisfied. This role is ideal for natural problem‑solvers who thrive in a fast‑paced, data‑driven environment and who are passionate about delivering world‑class customer experiences.

Key Responsibilities

• Guide customers through inquiries, concerns, or challenges they encounter while using the product or service.
• Listen actively to understand the root of the issue and provide clear, effective solutions.
• Record detailed call information for auditing, reporting, and follow‑up purposes.
• Maintain and update customer records to ensure accurate and current information.
• Identify opportunities to introduce customers to new or enhanced services that meet their needs.
• Provide recommendations and guidance in a way that adds value and enhances the overall customer experience.

What You’ll Bring to the Team

• High school diploma or GED.
• Minimum 6 months of customer service or sales experience (preferred).
• Private home work environment that matches the address listed on file.
• Comfortable working with company‑issued equipment such as a webcam.
• Reliable broadband Internet connection (DSL or cable) with a minimum download speed of 10 Mbps and upload speed of 3 Mbps.
• Proof of ISP meeting the minimum speed requirements.

• Experience in a remote or virtual call center environment.
• Proficiency with CRM systems and data entry.
• Strong written and verbal communication skills in English.
• Ability to handle high call volume while maintaining quality and accuracy.

Skills & Competencies

• Exceptional listening and empathy skills.
• Strong problem‑solving and analytical abilities.
• Adaptability and resilience under pressure.
• Attention to detail and commitment to data integrity.
• Team‑player mindset with a collaborative spirit.
• Time‑management and organizational skills.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Remote Customer Service Agent, you’ll have access to:

• Leadership development programs that accelerate your career trajectory.
• Open‑access courses through brighthush Academy, covering everything from advanced customer service techniques to leadership fundamentals.
• Paid training and tuition reimbursement to support your ongoing education.
• Mentorship from seasoned professionals who are eager to share their expertise.
• Clear pathways to advance into supervisory, team‑lead, or specialist roles.

Work Environment & Culture

Working remotely from Upstate New York, you’ll enjoy the flexibility of a home‑based schedule while being part of a vibrant, collaborative team. Our culture is built on:

• Open communication channels that encourage feedback and continuous improvement.
• Regular virtual team‑building events and community initiatives.
• A commitment to work‑life balance, with flexible pay options (daily or weekly).
• Recognition programs that celebrate individual and team achievements.

Compensation & Benefits

• Hourly Rate: $16.00 per hour (equivalent to approximately $33,280 annually).
• Health, dental, and vision coverage with HSA options.
• Paid time off (PTO) and paid holidays.
• Flexible pay options: daily or weekly pay.
• 401(k) retirement plan with company match.
• Employee assistance program for personal and professional support.
• Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more.
• Additional voluntary benefits to meet your individual needs.

Community & Impact

brighthush is more than a workplace; it’s a community. Our TIDE connection group fosters real conversations, shared experiences, and genuine belonging. The Making Lives Better at brighthush (MLBA) initiative is our employee‑led nonprofit that raises funds and supports colleagues and communities when it matters most. When you join brighthush, you’re not just working for a company—you’re contributing to a culture that makes lives better every day.

Ready to Join brighthush?

If you’re looking for a place where your work matters, your voice is heard, and you can build a real career, we want to hear from you. Bring your passion for customer service, your problem‑solving mindset, and your desire to grow, and you’ll find a supportive, forward‑thinking environment at brighthush.

Apply Today! Click the link below to submit your application and start your journey with brighthush.

Apply to This Job

Equal Opportunity Employer – Veterans/Disabled

Disclaimer: The above information is designed to indicate the general nature and level of work performed by employees in this classification. It is not a comprehensive list of all duties, responsibilities, or qualifications required.

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