Night Shift Customer Support Specialist – AI, Cloud, and Edge Infrastructure – Georgia – Join brighthush

Introduction

At brighthush, we power the invisible backbone of the digital world. Our cutting‑edge infrastructure and software keep global applications fast, reliable, and secure, enabling everything from real‑time communication and streaming to enterprise AI and secure web services. With a network of over 210 edge locations, 50+ cloud regions, and thousands of GPUs, our solutions reach users and businesses across the globe. We partner with industry leaders—now all represented under the brighthush umbrella—to deliver unmatched performance and resilience. If you’re passionate about technology that transcends a single product or industry, you’ll thrive here.

Why Join brighthush?

• Global Impact: Your work will support millions of users worldwide, from gamers to enterprise clients.
• Innovative Environment: Collaborate with a diverse team of 550+ professionals who are shaping the future of AI, cloud, and edge computing.
• Career Growth: We invest in your professional development through mentorship, training, and certification programs.
• Inclusive Culture: We celebrate diversity, foster collaboration, and empower every team member to contribute ideas.
• Competitive Compensation & Perks: Enjoy a comprehensive benefits package that supports your health, well‑being, and work‑life balance.

Key Responsibilities

As a Night Shift Customer Support Specialist, you will be the first line of defense for our customers and internal users. Your role will involve:

• Responding to customer and internal support requests via chat, email, and phone (rarely).
• Providing expert consultations on our suite of products—Cloud, CDN, Hosting, AI, and more.
• Diagnosing technical issues, collecting incident data, and escalating to higher‑level support when necessary.
• Maintaining accurate, detailed logs of all support interactions and incident resolutions.
• Contributing to our knowledge base by documenting solutions and best practices.
• Collaborating with cross‑functional teams to identify and resolve recurring issues.
• Participating in on‑call rotations and night shift schedules to ensure 24/7 coverage.

Essential Qualifications

• Minimum of 1 year of technical support experience.
• Strong networking fundamentals: TCP/IP, DNS, MAC addressing, ping, traceroute.
• Proficiency in hardware and software diagnostics, including log analysis.
• English language proficiency at B2 level or higher.
• Exceptional customer advocacy skills and a service‑oriented mindset.
• Excellent problem‑solving abilities and a methodical approach to troubleshooting.
• Quick learner, highly organized, and a collaborative team player.
• Responsible, polite, and optimistic with strong communication skills.
• Ability to explain complex technical concepts in simple, clear language.
• Strong prioritization and time‑management skills.

Preferred Qualifications

• Experience with Cloud, CDN, or Hosting platforms.
• Familiarity with Linux operating systems and API integration.
• Knowledge of cloud security best practices.
• Previous experience in a night‑shift or on‑call support environment.

Skills & Competencies

• Technical: TCP/IP, DNS, MAC, ping, traceroute, log analysis, hardware diagnostics, Linux, API usage.
• Soft: Customer empathy, clear communication, teamwork, adaptability, resilience under pressure.
• Organizational: Task prioritization, time management, documentation, knowledge‑sharing.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Support Specialist, you will:

• Progress into senior support roles, technical account management, or product specialist positions.
• Access internal training programs covering advanced networking, cloud architecture, and AI fundamentals.
• Earn industry certifications such as CompTIA Network+, AWS Certified Solutions Architect, or Microsoft Certified: Azure Fundamentals.
• Participate in cross‑departmental projects that influence product development and customer experience.
• Benefit from mentorship programs pairing you with senior engineers and product managers.

Work Environment & Culture

Our team is built on a foundation of collaboration, innovation, and respect. You’ll work in a flexible environment that supports:

• Remote, hybrid, or office options—depending on your role and personal preference.
• Work from anywhere in the world for up to 45 days per year.
• A modern office space with free snacks, drinks, and entertainment options.
• Team sports and recreational activities that foster camaraderie.
• Regular virtual meet‑ups and knowledge‑sharing sessions across time zones.

Compensation & Benefits

We offer a comprehensive benefits package designed to support your health, well‑being, and professional growth:

• Competitive salary commensurate with experience.
• Private medical insurance for you and your family.
• 5 additional vacation days beyond the statutory leave.
• Fully paid sick leave days.
• Allowance for significant life events and birthdays.
• Language classes to support your personal and professional development.
• Flexible working hours and a supportive work‑life balance.
• Opportunity to work from home or in our state‑of‑the‑art office.

Schedule & Shift Details

As a night‑shift specialist, you will work two consecutive 12‑hour shifts from 21:00 to 09:00, followed by two days off. Each shift includes a 1‑hour break. This schedule ensures continuous coverage for our global customer base while providing you with predictable downtime.

Equal Opportunity Employer

We are proud to be an equal opportunity employer. brighthush welcomes applicants from all backgrounds and identities. We celebrate diversity and are committed to creating an inclusive environment for all employees.

How to Apply

If you’re ready to join a forward‑thinking team that’s shaping the future of AI, cloud, and edge computing, we’d love to hear from you. Submit your application through our careers portal and take the first step toward an exciting career at brighthush.