Customer Success Specialist – Elevate Client Experience, Drive Retention, and Shape the Future of Accounting at brighthush
Welcome to brighthush – Where Innovation Meets Impact
brighthush is redefining the way entrepreneurs manage their finances. By marrying cutting‑edge technology with expert accounting insight, we empower over 43,000 small and medium‑size businesses to focus on growth while we handle the numbers. Our mission is simple yet powerful: help entrepreneurs succeed through a seamless, intuitive, and revolutionary accounting experience.
As we expand our footprint across France, we’re on the lookout for a passionate Customer Success Specialist to join our dynamic team in Bron. If you thrive in fast‑paced environments, love turning challenges into opportunities, and want to be part of a company that’s changing the industry, read on.
What You’ll Do – The Day‑to‑Day Impact
At brighthush, no two days are the same. Your role will be the linchpin that keeps our clients delighted, our product evolving, and our culture vibrant.
- Client Journey Analysis: Map and optimize every touchpoint, from onboarding to renewal, ensuring a frictionless experience.
- Multi‑Channel Support: Resolve inquiries via chat, email, and phone with empathy and efficiency.
- Retention Champion: Identify at‑risk accounts, craft personalized win‑back strategies, and drive renewal rates.
- Feedback Loop: Collect, analyze, and act on surveys, NPS scores, and social media sentiment to inform product roadmaps.
- Data‑Driven Insights: Dive into churn metrics, complaint trends, and usage analytics to uncover actionable patterns.
- Reputation Steward: Respond to reviews on Google, Trustpilot, and other platforms, turning criticism into advocacy.
- Cross‑Functional Collaboration: Work hand‑in‑hand with Accounting, Legal, Tech, and Product teams to elevate the overall customer experience.
- Continuous Improvement: Champion process enhancements, automation opportunities, and knowledge‑base updates.
Who You Are – The Ideal Candidate
We’re looking for a blend of analytical rigor, creative problem‑solving, and genuine empathy. Your background and mindset should align with the following:
- Education: Bac+5 in Communication, Media, Commerce, Accounting, or a related field.
- Communication Mastery: Exceptional written and verbal skills; you can articulate complex ideas simply and persuasively.
- Empathy & Resilience: Calm under pressure, patient with diverse personalities, and a natural listener.
- Analytical Flair: Passion for data, trend analysis, and turning numbers into stories that drive action.
- Tech Savvy: Comfortable navigating new tools, platforms, and SaaS ecosystems.
- Attention to Detail: Impeccable spelling, grammar, and a knack for structured communication.
- Team Player: Collaborative spirit, willing to coach peers and share best practices.
Bonus Points: Experience or knowledge in accounting, legal, tax, or HR domains will set you apart.
What We Offer – Growth, Learning, and a Culture That Thrives
At brighthush, your career trajectory is as exciting as the work you’ll do.
- Career Pathways: Clear progression from Specialist to Lead, Manager, and beyond, with mentorship and leadership training.
- Learning & Development: Access to industry certifications, internal workshops, and a generous budget for external courses.
- Innovation Lab: Participate in beta testing, feature ideation sessions, and hackathons that shape our product roadmap.
- Inclusive Environment: A culture that celebrates diversity, encourages open dialogue, and supports work‑life balance.
- Flexible Work: Hybrid model with options for full remote, part‑time office days, or on‑site collaboration in our modern Lyon‑Bron campus.
Compensation & Perks – We Value Your Contribution
We offer a competitive base salary of €30,000 per year, complemented by performance‑based bonuses that reward your impact on customer satisfaction and retention.
Additional benefits include:
- Health and wellness stipend
- Company‑sponsored tech allowance
- Team retreats and social events
- Flexible holiday policy and paid parental leave
- Employee referral program with attractive rewards
Our Hiring Process – Transparent and Engaging
We believe in a respectful and thorough selection journey:
- Initial video interview with our Talent Manager.
- Second round with the Customer Success Manager and the Squad Insight & Feedback Lead.
- Team interview to assess cultural fit and collaborative potential.
- Final decision and offer presentation.
Ready to Join brighthush?
If you’re ready to make a tangible difference in the lives of entrepreneurs, to grow alongside a forward‑thinking team, and to thrive in a culture that values curiosity and excellence, we want to hear from you.
Apply today and become a key driver of success at brighthush – where every client interaction is an opportunity to create a “WOW!” moment.
``` Apply for this job