Remote Customer Service Agent – Graveyard Shift – Competitive Pay, Health Benefits, PTO, 401(k) – Join brighthush

About brighthush

brighthush is a leading provider of innovative logistics and transportation solutions across the United States. With a commitment to excellence, we empower our customers to move goods efficiently, safely, and sustainably. Our culture is built on collaboration, continuous learning, and a passion for service. As we expand our remote workforce, we’re looking for dedicated professionals who thrive in a fast‑paced, customer‑centric environment.

Why Work With brighthush?

• Competitive Compensation: Earn a base salary that reflects your experience, with performance‑based bonuses and overtime opportunities.
• Comprehensive Benefits: Full medical, dental, and vision coverage from day one, plus a 401(k) plan with company match.
• Work‑Life Balance: Flexible scheduling, generous paid time off (PTO), and the freedom to work from anywhere in the U.S.
• Career Growth: Structured career paths, mentorship programs, and access to internal training resources.
• Inclusive Culture: A diverse, supportive environment where every voice is heard and valued.

Position Overview

As a Remote Customer Service Agent on the graveyard shift, you will be the frontline liaison between our clients, transportation partners, and internal teams. Your role will involve handling inbound and outbound calls, managing data entry tasks, troubleshooting complex issues, and becoming a subject‑matter expert on our transportation solutions.

Key Responsibilities

• Answer inbound customer calls and initiate outbound service calls to resolve transportation inquiries.
• Assess customer needs, recommend appropriate transportation options, and guide them through booking or modification processes.
• Maintain accurate, real‑time data entry in our CRM and other software applications.
• Troubleshoot and resolve issues that fall outside standard procedures, escalating when necessary.
• Collaborate with transportation providers, internal logistics teams, and customer support peers to ensure seamless service delivery.
• Document all interactions in detail, ensuring compliance with company policies and regulatory requirements.
• Stay current on product updates, industry trends, and best practices to provide expert guidance.
• Participate in continuous improvement initiatives, sharing insights that enhance customer experience.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of 1 year experience in a customer service or call center environment.
• Strong verbal and written communication skills in English.
• Proficiency with computers, including MS Office, CRM systems, and data entry.
• Ability to work independently in a remote setting, managing time and priorities effectively.
• Excellent problem‑solving skills and a customer‑first mindset.
• Availability to work graveyard shift hours (typically 10 p.m. – 6 a.m.) with flexibility for occasional schedule changes.

Preferred Qualifications

• Experience in the logistics, transportation, or supply‑chain industry.
• Knowledge of freight, shipping, or carrier operations.
• Multilingual abilities (Spanish, French, or other languages) are a plus.
• Familiarity with call‑center metrics (e.g., AHT, CSAT, FCR).
• Previous remote work experience with a proven track record of self‑management.

Core Skills & Competencies

• Customer‑centric communication and empathy.
• Analytical thinking and data‑driven decision making.
• Adaptability to changing priorities and fast‑paced environments.
• Team collaboration and cross‑functional coordination.
• Technical aptitude for learning new software quickly.
• Strong organizational skills and attention to detail.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent. As a Remote Customer Service Agent, you’ll have access to:

• Onboarding programs that cover industry fundamentals, product knowledge, and customer‑service excellence.
• Monthly skill‑building workshops on topics such as conflict resolution, advanced CRM usage, and logistics trends.
• Mentorship from senior agents and managers who share insights and career guidance.
• Clear promotion pathways to roles such as Senior Agent, Team Lead, or Operations Analyst.
• Internal job boards and cross‑departmental projects that broaden your experience.

Work Environment & Culture at brighthush

Our remote-first culture means you can work from the comfort of your home while staying connected to a vibrant team. We foster:

• Regular virtual team huddles and social events to build camaraderie.
• Transparent communication channels, including Slack, Teams, and weekly all‑hands meetings.
• A commitment to mental health and well‑being, with access to counseling resources and wellness programs.
• Recognition programs that celebrate achievements and milestones.
• Inclusive policies that support work‑life balance, parental leave, and flexible scheduling.

Compensation & Perks

While specific figures vary by experience and location, you can expect:

• Competitive base salary with potential for overtime and performance bonuses.
• Full medical, dental, and vision coverage, including telehealth options.
• 401(k) plan with company match to help you build long‑term wealth.
• Paid time off (PTO) that grows with tenure.
• Home‑office stipend to set up a productive workspace.
• Employee discount programs and partner benefits.

How to Apply

Ready to join a forward‑thinking team that values your expertise and offers a flexible, rewarding career? Click the link below to submit your application and take the first step toward a fulfilling role at brighthush.

Apply to brighthush Today

Join brighthush – Where Your Voice Drives Success

We’re excited to meet passionate, customer‑focused professionals who are eager to make a difference in the logistics industry. If you thrive in a remote setting, love solving problems, and want to grow your career with a supportive, innovative company, we encourage you to apply. Let’s move forward together—one call at a time.