Remote Customer Service Agent – Travel Support Specialist – Brighthush – November 30th Training Cohort

About Brighthush and the Travel Support Revolution

Brighthush is redefining the way travelers experience the world. As a leading global travel partner, we empower millions of adventurers to explore new destinations with confidence, convenience, and care. Our mission is simple: to make every journey seamless, memorable, and stress‑free. By combining cutting‑edge technology with a human touch, we deliver personalized support that goes beyond booking—right through to the final destination.

We’re currently expanding our remote customer service team and are looking for passionate, problem‑solving individuals to join our November 30th training cohort. If you thrive in a dynamic, unscripted environment and love turning travel challenges into opportunities, Brighthush is the place for you.

Why Brighthush?

• Impactful Work – Every call you handle directly enhances a traveler’s experience, turning potential frustrations into moments of delight.
• Remote Flexibility – Work from anywhere in the United States with a reliable wired connection and enjoy a healthy work‑life balance.
• Growth & Development – Access to continuous learning, mentorship, and career advancement pathways within a global organization.
• Competitive Compensation & Perks – Base pay, performance bonuses, comprehensive benefits, and exclusive travel discounts.
• Inclusive Culture – A values‑driven environment that celebrates diversity, encourages open communication, and rewards innovation.

Key Responsibilities

As a Remote Travel Support Specialist, you will be the first line of assistance for travelers who have already booked their trips. Your role will involve:

• Handling a high volume of inbound calls and emails, providing timely and accurate solutions.
• Updating traveler contact information, modifying reservations, processing payments, and managing airline tickets.
• Resetting online access and delivering comprehensive itinerary information.
• Following up on customer requests through email and outbound calls to ensure resolution.
• Documenting all interactions in multiple systems with precision and professionalism.
• Working efficiently across 5–7 programs and three monitors to resolve complex, multi‑part issues.
• Demonstrating Brighthush values—Open & Courageous Communication, Risk Taking, Emotional Maturity, Thriving in Change, Teamwork, Speed, and Quality—in every customer interaction.
• Managing metrics such as average handle time, after‑call work, speed to answer, hold time, attendance, schedule adherence, post‑call surveys, and values assessments.
• Building empathy‑driven connections with travelers, especially during cancellations, itinerary changes, or when requests cannot be fulfilled.
• Using critical thinking and sound judgment to investigate non‑black‑and‑white issues and identify policy‑aligned options.

Essential Qualifications

• Minimum of 2 years of call center experience handling inbound, customer‑service‑focused calls.
• Proven ability to navigate unscripted conversations with confidence and professionalism.
• Strong problem‑solving and critical‑thinking skills, comfortable with ambiguous situations.
• At least 1 year of remote work experience, preferably with a successful remote training completion.
• Technological agility: Ability to work across legacy and next‑generation systems efficiently.
• Adaptability: Quick learner who remains effective as tools, processes, and priorities evolve.
• Reliable hardwired internet connection; Wi‑Fi is not permitted.

Preferred Qualifications

• Experience in the travel, hospitality, or tourism industry.
• Multilingual capabilities to serve a diverse traveler base.
• Previous exposure to omnichannel support platforms (phone, email, chat).
• Familiarity with airline reservation systems and travel booking portals.

Skills & Competencies

• Exceptional verbal and written communication.
• Empathy and active listening to understand traveler needs.
• Time management and multitasking across multiple screens.
• Attention to detail and accuracy in data entry.
• Resilience under pressure and ability to remain calm during unexpected turns.
• Team collaboration and knowledge sharing within a remote environment.

Career Growth & Learning Opportunities

At Brighthush, we believe in nurturing talent and providing clear career pathways. As a Travel Support Specialist, you will have the chance to:

• Advance to senior support roles or team lead positions.
• Transition into product management, quality assurance, or training development.
• Participate in cross‑functional projects that shape the future of travel support.
• Access to internal learning platforms, certifications, and tuition assistance for relevant courses.
• Mentorship programs pairing you with experienced leaders across the organization.

Work Environment & Culture

Brighthush fosters a culture of openness, curiosity, and continuous improvement. Our remote teams collaborate through real‑time chat, video calls, and shared knowledge bases. We celebrate successes, learn from challenges, and prioritize employee well‑being.

Key cultural pillars include:

• Open & Courageous Communication – Transparent dialogue at all levels.
• Risk Taking & Innovation – Encouraging calculated experimentation to improve service.
• Emotional Maturity – Respectful interactions, even under stress.
• Thriving in Change – Agile adaptation to evolving travel landscapes.
• Teamwork & Collaboration – Collective problem solving across remote locations.
• Speed & Quality – Delivering efficient, high‑standard support.

Compensation & Benefits

We offer a competitive compensation package designed to reward performance and dedication:

• Base Pay – $18.00 per hour.
• Annual Incentive Bonus – Eligibility based on performance metrics.
• Overtime Opportunities – Additional earnings during peak booking and travel seasons.
• Health & Wellness – Highly subsidized medical, dental, and vision coverage; virtual fitness programs; wellness resources.
• Paid Time Off – Generous PTO, 11 paid holidays, and paid volunteer time.
• Travel Privileges – 50% off trips for you and a companion, 25% off for immediate family, exclusive quarterly associate offers.
• Financial & Development Benefits – 401(k) with company match, life and disability insurance, tuition assistance, pet insurance, and home/auto discounts.

Training & Work Schedule

Our comprehensive training program ensures you’re fully equipped to succeed:

• Training Duration – Six weeks, Monday–Friday, 9:00 a.m.–5:00 p.m. ET.
• Initial Production Schedule – For the first 4–6 months, choose one of the following:
• Sunday–Thursday: Sunday 10:00 a.m.–6:00 p.m. ET; Monday–Thursday 12:00 p.m.–8:00 p.m. ET.
• Tuesday–Saturday: Tuesday–Friday 12:00 p.m.–8:00 p.m. ET; Saturday 10:00 a.m.–6:00 p.m. ET.

Location Requirements

This remote position is open exclusively to candidates residing in the following U.S. states:

• Alabama, Arizona, Florida, Georgia, Indiana, Nevada, North Carolina, Ohio, South Carolina, Texas, Utah.

Applicants must have a reliable wired internet connection and be able to work across multiple systems.

How to Apply

Ready to join Brighthush and transform the travel experience for millions? Click the link below to submit your application and become part of our November 30th training cohort.