Remote Customer Service AI Training Specialist – Speech‑to‑Speech Model Development, Evaluation & Bias Mitigation – Flexible Hours, 2+ Years Experience, Full‑Time Remote

About brighthush and the AI Customer Experience Revolution

At brighthush, we’re redefining the way businesses connect with their customers. As a leading innovator in AI‑powered customer support, we empower brands to deliver instant, accurate, and empathetic assistance through advanced speech‑to‑speech agents. Our mission is to blend human expertise with cutting‑edge technology, creating seamless interactions that feel genuinely personal.

We’re currently expanding our AI training team and looking for a seasoned Customer Service AI Training Specialist to help shape the next generation of conversational agents. If you’re passionate about customer experience, have a knack for spotting subtle nuances in language, and thrive in a fast‑moving, remote environment, we want to hear from you.

Why Join brighthush?

• Fully Remote, Flexible Schedule: Work from anywhere in the USA and choose the hours that fit your lifestyle—weekdays, evenings, or weekends.
• Impactful Work: Your contributions directly influence the quality of AI agents that millions of customers rely on daily.
• Career Growth: Access to a network of future projects, mentorship from senior AI researchers, and opportunities to transition into product or research roles.
• Competitive Compensation: Hourly rates that reflect your expertise, with performance bonuses tied to project milestones.
• Collaborative Culture: A diverse, inclusive team that values continuous learning, open communication, and work‑life balance.

Key Responsibilities

As a Customer Service AI Training Specialist, you will be the bridge between human customer interactions and AI model refinement. Your day‑to‑day tasks will include:

• Develop AI Training Content: Script, enact, and record realistic customer service conversations across a wide range of support scenarios—billing inquiries, technical troubleshooting, product returns, and more.
• Evaluate AI Responses: Listen to AI‑generated replies, assess accuracy, fluency, and contextual relevance, and provide detailed feedback for improvement.
• Bias & Reliability Testing: Identify potential inaccuracies or biases in AI behavior, ensuring the model remains fair, inclusive, and reliable across diverse user groups.
• Data Annotation & Tagging: Label conversation data with intent, sentiment, and quality metrics to feed into the training pipeline.
• Collaborate with Engineers: Work closely with data scientists and NLP engineers to translate insights into actionable model updates.
• Maintain Documentation: Keep meticulous records of training sessions, evaluation criteria, and model performance metrics.

Essential Qualifications

• Education: Bachelor’s degree (or higher) in Business Administration, Communications, Marketing, Management, or a related field. Equivalent professional experience will also be considered.
• Customer Service Experience: Minimum 2+ years in a professional customer support role, demonstrating expertise in client communication, issue resolution, and workflow management.
• AI Training Experience: At least 1 year working in AI data annotation, model evaluation, or related AI training tasks.
• Communication Skills: Excellent spoken English (C1+), with clear, fluent verbal communication suitable for recording realistic dialogues.
• Technical Acumen: Familiarity with end‑to‑end customer support workflows, including issue identification, troubleshooting, escalation, and resolution.
• Self‑Motivation: Reliable, self‑directed, and capable of delivering consistent quality in a remote, hourly contractor environment.

Preferred Qualifications

• Experience with speech‑to‑speech or voice‑assistant platforms (e.g., Amazon Alexa, Google Assistant).
• Knowledge of bias mitigation techniques in NLP models.
• Proficiency in using annotation tools (e.g., Prodigy, Label Studio).
• Background in data analysis or statistical evaluation of model performance.
• Previous work in a startup or fast‑paced tech environment.

Core Skills & Competencies

• Customer‑Centric Mindset: Deep empathy for end‑users and a drive to improve their experience.
• Analytical Thinking: Ability to dissect complex conversations and identify improvement opportunities.
• Attention to Detail: Precision in labeling, evaluating, and documenting data.
• Adaptability: Flexibility to adjust tone, style, and approach based on varying customer needs.
• Collaboration: Strong teamwork skills, comfortable sharing insights with cross‑functional teams.
• Time Management: Efficiently juggle multiple projects while meeting deadlines.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent. As you grow in this role, you’ll have the chance to:

• Transition into AI research or product management roles.
• Lead training initiatives for new AI models.
• Participate in internal hackathons and innovation challenges.
• Attend industry conferences, webinars, and workshops at no cost.
• Earn certifications in NLP, data science, or customer experience management.

Work Environment & Company Culture

Our remote-first culture is built on trust, transparency, and continuous improvement. We celebrate diversity, encourage open dialogue, and prioritize mental well‑being. Expect:

• Weekly virtual coffee chats and team stand‑ups.
• Annual virtual retreats and quarterly hackathons.
• Access to a digital wellness toolkit and flexible work hours.
• A culture of recognition—your achievements are celebrated through shout‑outs, bonuses, and career advancement.

Compensation & Benefits

While specific rates are tailored to experience, we offer:

• Competitive hourly rates with performance‑based bonuses.
• Health, dental, and vision coverage options for full‑time hires.
• 401(k) matching for employees.
• Unlimited paid time off and a generous parental leave policy.
• Professional development stipend for courses, certifications, and conferences.

How to Apply

Ready to shape the future of customer service AI? Submit your resume, a brief cover letter highlighting your relevant experience, and a short audio sample of a customer service interaction (if available). We’re excited to learn how your expertise can elevate our AI agents.

Click here to apply now and join the brighthush team.

Join brighthush – Where Human Insight Meets AI Innovation

At brighthush, we’re not just building AI; we’re crafting experiences that feel genuinely human. If you’re eager to make a tangible impact, thrive in a remote setting, and grow alongside a forward‑thinking team, we invite you to apply today. Together, we’ll set new standards for customer satisfaction in the digital age.