[Remote] Customer Service Associate IV - SBO

Note: The job is a remote job and is open to candidates in USA. MaineHealth is hiring a Customer Service Associate IV - SBO to serve as a subject matter expert and autonomously handle special projects and escalated or priority billing issues. The role collaborates with revenue cycle teams to resolve issues, communicates with management as needed, and may act as a Team Lead or Peer Trainer.

Responsibilities

• Customer Service Associate IV - SBO role is the fourth level of a four level career path and acts as subject matter expert within team, works autonomously on special projects, handles escalated and priority issues including taking or making calls, performing necessary research to identify billing issues, collaborating with other revenue cycle teams to arrive at the appropriate resolution, and communicating with SBO Manager or Director as needed
• May act as Team Lead or Peer Trainer

Skills

• Demonstrates competency in all essential functions of a Customer Service Associate III – SBO role
• High School Diploma or GED
• HFMA Certified Revenue Cycle Representative (CRCR) or higher
• Three years of experience a related healthcare field or in a call center
• Prior leadership and/or training
• Proficient Microsoft Office skills
• Knowledge of medical billing terminology, CPT, HCPCS, ICD

Benefits

• Paid parental leave
• Flexible work options
• Student loan assistance
• Professional development opportunities
• Well-being resources
• Recognition programs
• Career growth opportunities
• Shift differentials or other incentives, where applicable

Company Overview

Company H1B Sponsorship